1. Sales, Account Management & Operations Leader:
 Sales Representative experience with primary focus on closingcompany and self-generated accounts,maintainingclosingpercentage
of 50% or above, while providingcontinued supportto customers pre and post installation of security system
 15 years corporatehealth and wellness management experience for multipleMotorola locations
 Directed development of fee-for-service programs,communications/marketing,implementation and evaluation of a variety of siteand
nationwidewellness,incentive and education programs for clientpartner
 Oversightof site programmanagers, staff and operations aspects of up to 9 onsite Wellness Centers in various regions of US
 Experienced databasemanagement, aggregate reporting, budget planning,reviewingProfit/Loss Statements and General Ledgers
 Experienced with review/evaluation of vendor serviceagreements, RFP presentations and startup operations
 Strongly qualified in customer serviceand maintainingrelationshipswith clientliaisons
 Hired managers and staff, evaluated performance and supervised career development
 Over 5 years experience working remotely and/or in telecommuting capacity
 Knowledge of basic human anatomy, physiology,biomechanics and metabolic diseases
Professional Highlights:
 Sales Closingratio overall average40- 46%and effective in self-generating leads for prospectivecustomers
 Achieved operations Key Performance Indicators (KPIs) for scopeof work where management fee was “at-risk”. Operations indicators:
Employee Enrollment - maintain 50%or better (53%), Customer Satisfaction - achieve 90% or better Top Box score(98%), Usage -
average 1.0 visitper member/week (1.15 visit/member/week), Operation Standards Evaluation - sustain 90%or better quality
standards score(99%)
 Seven consecutive years achieved Operations KPIs,often exceeding KPI measurements, which translated to an additional management
fee bonus of 5% - 10 % from clientpartner
 Operations and projectleader overseeing four onsiteWellness Center startups in Plantation,FL - Toronto, Canada - Ft Worth, TX - San
Diego, CA, which included equipment procurement, staffing,membership on-boardingand operation standards.
 Served as a Health Coach to 3 Motorola executives applyingStages of Change model to modify participants’behavior
 Invited to speak on behalf of clientpartner atthe Florida Department of Health WorksiteWellness Symposium
 Successfully maintained servicewith client partner duringmy tenure as Account Manager and Operations Leader through turbulent
business environment which included company spinoffs,splits,acquisitions,reductions in forceand siteclosures
Work Experience :
 ADT Residential Security Services – Sales Consultant – Albany, NY
March 2015 to Present
 Motorola & Club One, Inc – Account Manager, US Operations Leader & Program Manager – Plantation,FL / Albany,NY
June 2000 to February 2014
 Johnson & Johnson HCS Inc. – Sr. Health Fitness Specialist Motorola Wellness Center – Plantation,FL
March 1998 to June 2000
 Johnson and Johnson HCS Inc. – Health Fitness Specialist UAW Ford Buffalo Stamping Plant – Buffalo,NY
October 1996 to March 1998
 Tonawanda Aquatics and Fitness Center – Staff Supervisor – Town of Tonawanda, NY
April 1995 to March 1998
Relevant Skills
Sales Skills: Generate leads fromvarious data sources;call prospectivecustomers;maintain customer satisfaction;proficient
“consultative”sales methods
Operations Skills: Budget management; procurement; project management; serviceagreement oversight; staff management and vendor
relations.
Computer Skills: Salesforce;BSDI and HealthCalc (databasemanagement); MicrosoftOfficeApplications (Excel,Word);Outlook-E-mail
and Gmail; competent with basic hardware;softwareand networking knowledge
Communication Skills: Presentations;Product Marketing; Newsletter; Teleconferencing; Social Media;ContractNegotiation and Liaison
Relationship Management
Education
Bachelor of Science, Exercise Science
State University of New York at Buffalo
(518) 915-8814
www.linkedin.com/in/anthonyjcarroll
7 Keystone Commons
Ballston Lake, NY 12019
Anthony.Carroll80@gmail.com ANTHONY J. CARROLL