1. [Type here]
Tamika S. Campbell
6118 Corktree Ct. Charlotte, NC
704.620.0523
tcred26@gmail.com
OBJECTIVE: To obtain a position that will capitalize on acquired skills and experience while
utilizing my valuable experience in all customer service and healthcare fields.
EDUCATION: Baker Community College, Flint, MI
 Associate Degree in Business Management
 Major – Business Administration
HIGHLIGHTS:
 Over fifteen years of progressive experience in the field of customer service with the
ability to work independently while problem solving and negotiate with clients.
 Outstanding communication skills, both orally and written.
 Great eye for detail, quick learner, well organized and skilled in setting priorities.
 Proficient in computer uses and applications.
 Respect and support work ethics and confidentiality.
 Research quality assurance and compliant mediation skills.
WORK EXPERIENCE
4/13-4/16Current WestMed Practice Partners 200B Regency Executive Park Dive, Charlotte, NC 28217
Information Specialist
 Receives complaints and provide support after investigating to minimize the error rate, as
well as, problem solve and offer suggestions to achieve continual improvement.
 Handles all updates for guideline tools such as, Riverstar, Sharepoint, and BG.
 Manages provider schedules through optimal patient schedules, reschedules, and
cancellation requests.
 Work alongside office management and clinical staff to effectively create, edit/or change
daily/master templates for all MD’s at any given request.
 Registers patient information and initiates revenue cycle with greater than 95% accuracy.
 Verifies patient demographic information and health insurance.
 Transmit descriptive written communications in a clear and concise matter to patients and
providers.
 Complies with the policies for on-line task completion in efficient, courteous, and accurate
manner.
 Complete and respond to daily functions of tasking including WestMed Patient Portal
online.
 Triages patient inquires to appropriate clinical mid-level providers.
Contact Center Leader
 Team Leaders are responsible for mentoring, motivating, coaching and leading a team of
Call Center Professionals, ensuring member satisfaction for all of our patients and
business clients, helping to establish best practices and maintaining quality control.
Manage a team of approximately 6 – 20 agents/associates.

2. [Type here]
Tamika S. Campbell
 Ensures 100% of associate/agent meet and or exceeds their overall customer satisfaction
and experience, quality and productivity standards Provides consistent, balanced and
timely performance feedback on service professional performance
 Ensures a positive work environment, continuous learning and a high quality employment
experience for your team.
 Provides leadership and manages to all operational standards along with fellow Team
Leaders, meets and exceeds all department goals
 Applies timely performance management standards and processes day to day service
request to management.
 Effectively communicates and manages change in operating procedures and processes to
ensure staff understanding, retention and appropriate execution.
 Coach, develop and engage the Health Professionals to increase their abilities while
enhancing their own careers.
10/11– 4/13 CONVERGYS/OnStar 10101 Claude Freeman Dr., Charlotte NC 28262
Subscriber/Sales Representative
 Responsible for receiving incoming calls and accurately guiding subscribers to their final
destination with low wait times and thorough knowledge. Prescribed and initiated running
diagnostic checks on vehicles upon request as well as offered concierge services, i.e.
reservations for hotels and restaurants as needed.
 Billing/Sales- Receiving all payments and receipts on a daily basis from the service
department and recording every transaction. Maintaining phone time and sales quotas as
determined by management. Process customer orders and update client information in
computer database system for accurate promotions and upgrades.
10/06-5/14 Wal-Mart 8180 South Tryon, Charlotte, NC
Pharmacy Associate/ Customer Service Representative
 Assists Pharmacist with inventory by counting drugs and supplies.
 Types prescription labels which include information such as patient name, clinician's
name, name of medication, and dosage instructions; gives to pharmacist to review.
 Answers telephone calls, providing general information, and routing other calls to
appropriate party.
 Assist customers by answering questions, locating items or referring them to the
pharmacist for medication information.
07/06 - 03/10 Days Inn Hotel, 1220 East Main Street, Havelock, NC
Front Desk Clerk/ Auditor
 Maintain an inventory of vacancies, reservations and room assignments.
 Register arriving guests and assign rooms.
 Answer enquiries regarding hotel services and registration by letter, by telephone and in
person, provide information about services available in the community and respond to
guests' complaints.
 Compile and check daily record sheets, guest accounts, receipts and vouchers using
computerized or manual systems.
 Present statements of charges to departing guests and receive payment.
References Available Upon Request.