Muhammad Bilal has over 10 years of experience in operations, customer service, and risk management roles in the banking sector. He is currently seeking a managerial position where he can leverage his skills in accomplishing organizational growth. His experience includes roles as an Operational Analyst at Finance House PJSC where he optimized resource utilization and defined policies. Prior to that, he worked as a Unit Coordinator at Abu Dhabi Islamic Bank where he evaluated processes and ensured compliance. He also held a position as an Officer in the KYC Unit at Barclays Bank Dubai where he managed day-to-day operations and maintained customer records and reports.

1. M U H A M M A D B I L A L
+971 50 6339530
Saab.abc1@gmail.com
OBJECTIVE
Seeking challenging managerial opportunities in leading operations /customer service roles with globally
reputed organizations to leverage acquired skills in accomplishing organizational growth.
PROFESSIONAL EXPERIENCE
FINANCE HOUSE PJSC Sep 2014 till date
POSITION: Operational Analyst – Authorizer
Responsibilities:
 Optimized resource utilization by defining operational objectives / work plans and allocating
tasks to team members.
 Defined/ implemented new policies based on business as well as operational requirements.
 Evaluated statistics retail applications rendered by the organization.
 Ensuring all retail credit card applications (FH, & Payday finance) are within FH policy.
 Reviewing the Client history through the lens of Credit history reviewing systems CBRB Ratings
of customers to check the eligibility as per Policy.
 Through review of bank statement of retail applications to ensure the accuracy to reflect exact
credit score which is paramount for the applicant credit limit.
 Providing the case evaluation to RMD for the final review after analyzing Customers Financials
as per UAE central bank policies related to DBR, other facilities / sales Ratio, Solvency ratios, &
Payment histories.
 Authorizing the Retail Products especially Credit Cards & Payday finances in system.
 Handling business & coordinator quires regularly & negotiating in a conservative manner.
 Review the accuracy of retail team members while inputting the data / information in system
(Talisma, T24 & V+)
 Regularly coordinating with interdepartmental colleagues.
 Card Operations for credit card queries (credit limit increase/decrease, card type change,
restricting credit limit of supplementary cards, staff cards & associated matters)
 Coordinating with Risk Management team & dealing with conformist manner.
 Keeping track records of all retail applications & coordinate with Credit Admin (CAD) for better
control & effective management / administration.
 Corresponding with IT for the improvement of central operation key operating system, It
includes accurate fields mapping between CRM Talisma & T24 Core banking system & additional
fields (if any) needs to be amended / created in either system, It includes preparation of
detailed CR for system upgrade (Talisma & T24)
 Preparing detailed MIS which reflect audit trail of each retail application.
 Review, analyze & development of Standard Operating Procedures (SOPs) – Central Operations
 Dealing with staff assertively & guiding team more efficient ways of doing work.

2. ABU DHABI ISLAMIC BANK
POSITION: Unit Coordinator Sep 2012 till Sep 2014
Responsibilities:
 Evaluating banking processes & procedures to locate & alleviate possible bottlenecks/ frauds.
 To monitor the day to day activities of the IFE’s and ensure smooth run of business.
 Attending all meetings pertaining to the sales and policies of the bank.
 Taking minutes of meetings and issuing these to the team through MS Outlook email.
 Creating and amending meeting invitations on MS Outlook.
 Initial Review of the applications & documentations.
 Analyzing Bank statement & customer’s liabilities and DBR.
 Inter departmental Coordination with Credit Risk Management and Processing unit.
 Preparing and receiving documents for Courier delivery.
 Preparing MIS for the Processes and rejected cases and disburse amongst the Sales Team.
 Coordination with Credit Under writers for the processed applications and getting Approvals.
 Ensure all the teams are updated about the product policy and have proficient knowledge.
 To ensure all the team work under ADIB policy and procedure by complying the ADIB operation.
 Liaising with other departments (Fraud, Policy, & Sales) and fulfilling their requirements.
 To ensure all the business is conducted as per the Sharia rules and policies.
 Regularly review and update areas policy guidelines and code of conduct.
 To maintain a good rapport with inter-department by ensuring a smooth flow of business.
 Preparing MIS Comparisons Target VS Actual sales Product wise.
 Preparing the weekly reports and forwarding the same to management.
 Handling queries and customer complaints.
HR Responsibilities:
 Ensures that employee and department confidentiality is maintained.
 Ensure proper tracking of employee’s hiring and update the same to management.
 Staff leaves monitoring / passport control and guide the team leaders on staff leave planning
without affecting the business.
 Make preparation for new staff with code of conduct.
 To contact with outsourced recruitment agencies for hiring of new candidates.
 Employee relations / Engagement programs / Arranging team outings.
 Coordinate with HR team for group induction process.
 Arrange interview appointments.
BARCLAYS BANK DUBAI
POSITION: Officer KYC Unit May 2007 till Sep 2010
Responsibilities:
 Managed day to day operations through a team of KYC for business & personal loans.
 To access the needs and challenges of the existing customers and guide them for the best
solution of their quires and concerns.

3.  Fair knowledge & experience of AML and compliance.
 Liaison with current and prospective clients to provide banking advice, educate them on the
bank’s services and products in line with the customer needs
 Having good experience to verify the customer in details and report forwarding to the
management.
 Due to my interaction with various departments such as sales, Fraud Risk Management, Services
& Quality, Operations & Collections has led me to establish strong communication skills.
 My extensive experience and success in communicating with people has led me to develop the
ability to perform efficiently and successfully under pressure.
 Honest & sincere employee recognized for outstanding work ethics, integrity, thoroughness and
commitment to the management.
 Assigned for maintaining different Portfolio MIS projecting Overall Unit performance helpful for
Management Future Strategies.
 Liaising with other departments (Fraud, Policy, Opps, & Sales) and fulfilling their requirements.
 Maintaining many Daily Reports which are helpful for the Department.
 Doing Business productivity like Segment-wise Report, Rejection Reason Records,
Resubmissions, MIS pending and rejections, Limit-wise Report, Monthly Negative List, and Daily
Submission Detail Records (Segment wise, Source wise, Reason wise, Respond wise).
 Handling queries and customer complaints.
 Maintaining records of Approvals.
 Attending all meetings pertaining to the sales and policies of the bank.
 Ability to process quickly Source inquiries.
CORE COMPETENCIES
 Strong communication and problem solving skills
 Strong leadership and effective supervisory skills
 Professional attitude Flexible and adaptable
 Ability to lead and work with team
 Credit risk administration
 Making Presentations.
 Risk management
 Islamic banking
 Credit analysis
 Policy making
EDUCATIONAL QUALIFICATIONS
 BS (Honors) Bachelor Of Computer Science
 Intermediate in Commerce ( statistics, Accounting & banking)
 SSC (secondary school certificate)
PURSUING COURSE
 Master of Business Administration
LANGUAGES

4. • English, Arabic, Urdu