1. RESUME
E
Rabie Koukash
Contact Details:
E-mail: rabie.koukash@mondohospitality.com
rabie.koukash@yahoo.com
Mobile : 00971-555497246
: 00971528847898
OBJECTIVE
To work in a stable organization is possessing a challenging and professional environment
with thorough standards of excellence, thus, utilizing my skill acquisition into skill
application and prove my credence. I am confident that I can be a driving force behind
such organization by contributing my knowledge and multitasking skills.
Working Experience
Position: Sales & Marketing in charge of Leisure Segment
Company: MONDO Hospitality(Suha Hotel Apartment & Al Barsha Hotel
Apartment – Holiday Home MONDO Living & Golden Triangle Suite Kuala
Lumpur Malesia)
Period: 27th June 2015 – Current
Job Responsibilities:
 Determines annual unit and gross-profit plans by implementing marketing
strategies; analyzing trends and results
 Establishes sales objectives by forecasting and developing annual sales quotas
for regions and territories; projecting expected sales volume and profit for existing
and new products
 Implements national sales programs by developing field sales action plans
 Maintains sales volume, product mix, and selling price by keeping current with
supply and demand, changing trends, economic indicators, and competitors
 Establishes and adjusts selling prices by monitoring costs, competition, and
supply and demand
 Completes national sales operational requirements by scheduling and assigning
employees; following up on work results
 Maintains national sales staff by recruiting, selecting, orienting, and training
employees
 Maintains national sales staff job results by counseling and disciplining
employees; planning, monitoring, and appraising job results
 Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies
 Contributes to team effort by accomplishing related results as needed

2. RESUME
E
Position: Assistant Sales Manager Leisure
Company: TAJ Palace Hotel Dubai
Period: 23rd
February2014 till 30th
June 2015
Job Responsibilities:
 Determines annual unit and gross-profit plans by implementing marketing
strategies; analyzing trends and results
 Establishes sales objectives by forecasting and developing annual sales quotas
for regions and territories; projecting expected sales volume and profit for existing
and new products
 Implements national sales programs by developing field sales action plans
 Maintains sales volume, product mix, and selling price by keeping current with
supply and demand, changing trends, economic indicators, and competitors
 Establishes and adjusts selling prices by monitoring costs, competition, and
supply and demand
 Completes national sales operational requirements by scheduling and assigning
employees; following up on work results
 Maintains national sales staff by recruiting, selecting, orienting, and training
employees
 Maintains national sales staff job results by counseling and disciplining
employees; planning, monitoring, and appraising job results
 Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies
 Contributes to team effort by accomplishing related results as needed

3. RESUME
E
Position: Assistant Reservation & Revenue Manager in –charge for Revenue
Company: Dhow Palace Hotel Dubai
Period: 14th
. August – 2012 – 28th
.Janury -2014
Job Responsibilities:
Revenue:
 To ensure that all target market segments are developed for the long-term benefit
of the hotel’s business
 To monitor in statistical format, the pick-up patterns, lead times and business
trends
 To work with the team to promote internal sales and the up selling of all
facilities
 To ensure that the Daily Selling Strategy is completed and checked before the
morning meeting
 To ensure that all Electronic Distribution Systems are up to date at all times in
order to maximize distribution and accommodation yield.
 To ensure that close out and free-sale charts are up to date in order to gain
maximum effect
 To carry out regular cross training between the Revenue and Reservation to
ensure that everyone within the department is able to deal with all clients
calls efficiently
 Ensure all daily, weekly and monthly revenue management reports are up to
date and are completed in accordance with standardized company
procedures
 Carry out ongoing refresher reservations training for all front office, and
revenue staff on a regular basis, which is based around the effective
implementation of the room’s management strategy
 Ensure that regular departmental meetings are planned, take place, and are
minted to ensure follow through
 As part of the Business planning process, draw up a training plan for the
department and implement along with scheduled team building activities for
both the Revenue , Reservations and Front Office
 Prepare the annual room statistics and assist in other sections on the
Business Plan production
 To host weekly Revenue Strategy Meetings in order to communicate strategy
and develop corrective action for dip dates
 To be fully involved in the production of the business mix reports for the
weekly rooms meeting, the monthly business meeting and the annual
budgeting meetings
 Carry out regular Departmental meetings with team to discuss and resolve
any issues that may arise
 To be familiar with and ensure that the Company Disciplinary & Grievance
procedures are followed at all times
 To undertake Duty Management as and when required
 To undertake any other reasonable task or responsibility as required by line
manager or member of senior management in order to meet our business
needs

4. RESUME
E
Job Responsibilities:
Reservations:
 To improve room occupancy figures. Manage bookings and keep accurate
records to ensure that all rooms are filled whenever possible.
 To keep contact with the Sales & Marketing department, deciding new rate
plans and organizing promotions.
 Ensure that all agents effectively deliver appropriate service levels to the
customer & monitor staff productivity and performance and taking
appropriate action when necessary.
 Ensure departmental goals and targets are achieved.
 Ensure that the department meets relevant productivity targets on call
handling and conversion ratios for all products lines
 Maintain effective staff scheduling ensuring optimum level of staff resources
according to business need.
 Work with Human Resources and Line management, to address and handle
any staff related issue
 Ensure that company disciplinary guidelines are adhered to at all times.
 Complete appraisal assessments & hold regular team meetings.
 updating all the room rate & inventory in the website
 Ensure that all agents effectively deliver appropriate service levels to the
customer & monitor staff productivity and performance and taking
appropriate action when necessary.
 Ensure departmental goals and targets are achieved.
 Maintain effective staff scheduling ensuring optimum level of staff resources
according to business need.
 Work with Human Resources and Line management, to address and handle
any staff related issue
 Ensure that company disciplinary guidelines are adhered to at all times.
 Complete appraisal assessments & hold regular team meetings.
 Attending online booking from the online travel agent.
 Taking care of groups bookings in blocking the rooms within a given period.
 Handling reservation by ensuring all the bookings are made as per the request
considering allotment
 Ensure all the amendments, cancellations and reinstatement are done as per
the request and cancellations charges are applied where necessary as per
agreement.
 Control Walk in Registration after close out date.

5. RESUME
E
Position: Reservation & Revenue Supervisor
Company: Dusit Residence Dubai Marina
Period: 01, July 2011 – 10th.
August.2012
Job Responsibilities:
 Ensure that all agents effectively deliver appropriate service levels to the
customer & monitor staff productivity and performance and taking
appropriate action when necessary.
 Ensure departmental goals and targets are achieved.
 Ensure that the department meets relevant productivity targets on call
handling and conversion ratios for all products lines
 Maintain effective staff scheduling ensuring optimum level of staff resources
according to business need.
 Work with Human Resources and Line management, to address and handle
any staff related issue
 Ensure that company disciplinary guidelines are adhered to at all times.
 Complete appraisal assessments & hold regular team meetings.
 Amending bookings and canceling as per guest request through online from
our OTA companies and updating all the room rate & inventory in the website
 Attending online booking from the online travel agent.
 Taking care of groups bookings in blocking the rooms within a given period.
 Handling reservation by ensuring all the bookings are made as per the request
considering allotment
 Ensure all the amendments, cancellations and reinstatement are done as per
the request and cancellations charges are applied where necessary as per
agreement.
 Sending pro-forma invoice and following up with the payment release period
and the rate as per contract
 Control Walk in Registration after close out date.
 Sending emails by answering guest queries and booking confirmation.
 Answering incoming and outgoing calls in efficient manner & giving out all the
information needed about the hotel

6. RESUME
E Position: Reservation & Revenue Supervisor
Company: Gold Swiss BelHotel Dubai
Period: 15th
. March.2009 – 30th
.May.2011
Job Responsibilities:
 Ensure that all agents effectively deliver appropriate service levels to the
customer & monitor staff productivity and performance and taking
appropriate action when necessary.
 Ensure departmental goals and targets are achieved.
 Ensure that the department meets relevant productivity targets on call
handling and conversion ratios for all products lines
 Maintain effective staff scheduling ensuring optimum level of staff resources
according to business need.
 Work with Human Resources and Line management, to address and handle
any staff related issue
 Ensure that company disciplinary guidelines are adhered to at all times.
 Complete appraisal assessments & hold regular team meetings.
 Amending bookings and canceling as per guest request through online from
our OTA companies and updating all the room rate & inventory in the website
 Attending online booking from the online travel agent.
 Taking care of groups bookings in blocking the rooms within a given period.
 Handling reservation by ensuring all the bookings are made as per the request
considering allotment
 Ensure all the amendments, cancellations and reinstatement are done as per
the request and cancellations charges are applied where necessary as per
agreement.
 Sending pro-forma invoice and following up with the payment release period
and the rate as per contract
 Control Walk in Registration after close out date.
 Sending emails by answering guest queries and booking confirmation.
 Answering incoming and outgoing calls in efficient manner & giving out all the
information needed about the hotel.

7. RESUME
E
Company: Tamani Hotel Marina Dubai (Pre-opening Team)
Period: 15th
. June .2007 – 28- February .200
From 15th
.June.2007 till 28th
.August 2008
F&B Department captain order
01st
September 2008 to 28th
February 2009
Position: Reservation Agent
 Handling reservation by ensuring all the bookings are made as per the request
considering allotment.
 Ensure all the amendments, cancellations and reinstatement are done as per
the request and cancellations charges are applied where necessary as per
agreement.
 Sending pro-forma invoice and following up with the payment.
 Release period and the rate as per contract.
 Control Walk in Registration after close out date.
 Sending emails by answering guest queries and booking confirmation.
 Answering incoming and outgoing calls in efficient manner & giving out all
the information needed about the hotel.
 Filling, arranging airport transfer in a relevant manner.
 Attending online booking from the online travel agent.
 Amending bookings and canceling as per guest request through online from
our OTA companies.
 Taking care of group bookings in blocking the rooms within a given period.
 Posting out our monthly forecast report to UAE hotels in updating revenue

EDUCATIONAL ATTAINMENT
 April 2003 To June 2003 English course Al Mammon College Syria
 Al Basel School, High School Certificate in Commerce Syria 2002
 Business Development & Commerce Certificate Syrian University 2004
Name : Rabie Adel Koukash
Date of Birth : 26 August 1984
Religion : Muslim
Marital Status : Single
Sex : Male
Driving License : Ex/Date: 05/02/2023
CHARACTER REFERENCES
Available upon request certify that the information above written is true and
correct according to the best of my knowledge.
PERSONALINFORMATION

8. RESUME
E
Rabie Koukash