1. Daily Tasks:-
 Ensures that all activities adhere to and support the Jumeirah International Quality
Management System.
 To supervise and ensure the smooth and efficient daily operation of the reservation
operation, ensuring everyone contacting the Rooms and transfer Reservations
receives an optimum level of services and care at all times.
 To ensure that the rate information in the PMS is accurate and current at all times.
 To review and update the room availability calendar in the PMS as required during
the absence of the Revenue Manager.
 To carry out regular spot checks within the department to ensure that the standards
outlined in the SOP are being adhered to.
 To check if the SOPs are updated on a regular basis, make changes whenever
necessary and keep updated hardcopies available for all team members.
 To control availability and maintaining of rates for GDS system during the absence of
the Director of Revenue.
 To prepare and maintain yield calendar and distribute to relevant departments within
hotel during the absence of the Revenue Manager.
 To monitor overflow telephone calls to Reservations Office, incoming telephone traffic
and business trend, and prepare work schedule for Reservations staff to ensure
optimum coverage of the Reservations at all times.
 To ensure that staff working hours are recorded accurately and in accordance with
hotel policies and procedures.
 To carry out regular appraisals for all Reservations Staff by utilizing proper formats
and sits together with Revenue manager .
 To arrange, co-ordinate and chair weekly departmental briefings and monthly
meetings whenever possible.
 To carry out, supervise and record cross training within the department as required,
and within the guideline requirements of the group.
 To carry out, supervise and record cross training of staff members from other hotel
departments.
 Conduct & document daily training and coaching for Reservations Sales Agents that
meets the needs identified through Telephone Test Call results and customer
feedback as directed by the Revenue Manager.
 To assist in the recruitment of staff for the Reservations Department with Revenue
Manager.
 To ensure that the 3 and 1- day arrivals report checks are carried out on daily basis
and make sure that all guest information are duly entered.
 To ensure that reservations made a day before is checked on daily basis and share
the correspondences with operations team.
 To update and check account profiles on a regular basis in order to maintain a
healthy database in hotel PMS.
 To ensure that all reservation requests received by internet, fax or letter are replied
to within 24 hrs of receipt.
 To analyse the results of Telephone Test Calls as well as Customer Satisfaction
Index, take appropriate actions, follow up and record all necessary documents.
 To review all incoming correspondence and distribute to the reservation staff for
action.
 To assist the Team Leader/Sales Agents in their duties as required.
 To ensure that the Reservations team is aware of all promotional rates and packages
guided by Revenue Manager.
 To prepare and distribute reservations and statistical reports in absence of Revenue
Manager.
To advise the Front Office Manager & Resident Manager of reservation requests received
from VIP guests, embassy, consular or diplomatic missions, or any reservations received
with extra ordinary requests.