SOP Missed Payment Updation

1. Dear Team,
Please refer to the below SOP for handling payment updation miss outs and calculation of
agency payouts thereof.
Sr.
No Process Step FPR TAT
1 Missed Out Payments
I. Line Team to raise all queries regarding
non updation to Process Team in attached
format
Field
Team
On or Before 3rd of the
month
II. Process team will collate all the missed
payments data Process 5th
III. Checking for genuine miss out Process 5th
V. Updation in system for miss out
payments Process 5th
VI. Collated file post updation in the system
and checks to be sent to Strategy team Process 5th
IV. Revert with final status of updation to be
shared with line team Process 5th
File would include Process 5th
LAN No., Total Amount collected (Post
updation), Mode Process 5th
2 Changing of Bucket
I. Prepare payment miss out exception file
with new bucket - Billing bucket Strategy 7th
II. Reallocate the miss out cases to last
month channel changes Strategy 7th
III. Share the exception file with New bucket
to billing team Strategy 7th
IV. Billing Bucket master file to be
maintained month on month Strategy Ongoing
3 Processing of Bill
SOP: Missed Payment Updation - Billing

2. I. Billing team to consider billing bucket
from the exception file for the miss out cases
for payout calculation Billing Post 8th
III. Billing team to exclude resolution and
amount effect for the miss out exception
cases in the subsequent month payout
calculation Billing Ongoing
Please contact Sravanthi / Ashok for any clarification
Regards
Process Control Team