A self-motivated professional with 2.8 years of experience in Market Research industry who is seeking a
well-defined position to utilize my skills and abilities in that excellence.
2.8years of experience in Market Research / Intelligence for U.S. based clients.
Improved knowledge in using Mainframe & web based applications.
Focus on ideas that would widen the business span of the existing process.
Good at resolving critical issues of the team members.
Good relationship management, analytical and negotiation skills with skill in quickly ramping up projects
in co-ordination with clients & consultants.
Taking various initiatives for maintaining expected Service Level Agreement.
Summary of Professional Experience:
Role : Process Associate @ Tata Consultancy Services, Chennai fromOctober 2014 to July 2015.
Communicating with Client (written & verbal), Monitoring project delivery, managing escalation
and providing resolution to gain client’s satisfaction.
Reviewing performance of the team and providing necessary feedback towards process
Taking various initiatives for maintaining Service Level Agreement.
Providing breakthrough solutions that could help in enhancing quality of the deliverables by
analyzing the individual units of a process.
Managing offshore operations for ‘The Nielsen Company’, which play a vital role in ensuring the
integrity of data used for crediting Nielsen’s TV/Audio ratings.
Analyzing and interpreting client’s requirements; Documenting the process in the initial, ongoing,
and concluding phases.
Creating process flow before project commencement.
Periodically reviewing, enhancing, and ensuring smooth functioning of processes at all stages -
data collection, updating, quality assurance,and delivery.
Increasing business growth by identifying opportunities that can be performed by offshore by
thorough analysis of end to end process.
Communicating with relevant stakeholders regarding the process health, performance of the team,
managing escalations, and solutions identified for the betterment of the process.
Performing effort estimation, capacity planning and other iQMS stuffs for optimal utilization of
Monitoring performance of associates to keep them aware of the current performance standards
and provide feedback that would help in the betterment of the process and self.
Periodic reviewing of the quality documents to identify and bridge the gaps.
Previous Role : Work flow Specialist @ TCS, Chennai from October 2012 to September 2014.
Troubleshooting the signal issues by using various applications.
Playing an Eminent role in round ' o clock shifts.
Achieving and Complying to project targets for different clients.
Maintaining high standards in terms of targets and quality.
Training new recruits while effectively handling the group.
Discussing development strategies with team lead when needed.
Performing quality checks and analysis for ongoing research processes through enhanced
Managing the team while delegating work particular to process; assisting in clearing clarifications
and ensuring smooth work flow.
Preparing and reviewing training material; Conducting feedback sessions and organizing
meetings towards enhancing quality standards.
Technical Skills :
Packages : HARDWARE & NETWORKING(DCHN),MS Office.
Other Experiences: Worked as Part –Time Worker in “Hydro Mind Services” –Chennai.
Handled Invoice, Purchase / Work Order raising,(Local & Other states),
worked with ‘C’-forms, TDS certificates,Sales and Service taxes etc..
Name : B.Muthu kumar
Father’s Name : R.Balakrishnan
Current Employer : Tata Consultancy Services, Chennai.
Current CTC : Rs.2,40,000/-
Qualification : B.Sc (Computer Science)
Date of Birth : 21st
Contact : No.41, Arul Nagar,4th street,
Madahavaram Milk Colony,
Chennai - 600051.
Mobile Number : +91 89395 46618
e-mail id : firstname.lastname@example.org
I hereby declare that the information furnished above are true and correct to the best of my knowledge.
Place : Chennai
Date : [B.MUTHU KUMAR]