Ken Rabinowitz is an experienced IT Solutions Manager with a background in project management, quality assurance, and user training. He has over 15 years of experience developing workflow applications to streamline processes around issue tracking, production change management, and user access requests. These applications have improved efficiency, increased accuracy, and reduced manual work. Ken holds an MBA from NYU Stern School of Business with dual majors in Information Systems and Operations Management.

1. Ken Rabinowitz
(917) 545-9611 ken.rabinowitz@gmail.com
Information Technology Solutions Manager
Summary:
Proactive, versatile, results-oriented IT Solutions professional with significant experience working with all levels
within an organization. Consistently meet and exceed client expectations while positively affecting the bottom line
in a continually changing environment. Ability to inspire commitment and ownership among people in all levels
within an organization and promoted increased team spirit and morale.
Technical Skills:
 Perform End User and Executive training
 Prepare user guides and presentations
 Track project plans and milestones
 Draft and coordinate progress reports
 Understand and translate technical issues
 Draft SIT test plans and scripts
 Perform Test scripts
 Document test results
 Track any resulting code issues
 Assist team in performing UAT
 Assist in drafting implementation plans
 Provide post-implementation support
 Draft Regression test plans and scripts
Soft Skills:
 Establish, maintain and develop end user and executive good will
 Demonstrate calm and cooperative demeanor in difficult situations
 Promote collaborative behavior and team effort
Computer Skills:
 MS Project
 MS Visio
 Visual Paradigm for UML
 MS Access
 MS Office Application Suite
 NetSupport Manager Control
 Windows Remote Desktop
 Experience working with SQ.
 Configure document scanners in support of
electronic records management applications
Performance and Achievements
CAREER SUMMARY
Atlantic Software Technologies, Inc - (2003 – Present).
 Solutions Manager – Bank Leumi USA (Client)
Computer Generated Solutions – (2001 – 2003)
 Project Coordinator, Morgan Stanley Dean Witter (Client)
 Technology Trainer, New York City Department of Education (Client)
ALLTEL Information Services (1997 – 2000).
 Multi-disciplinary role: Project Manager & Quality Assurance Coordinator, Bank Leumi (Client)
SELECTED ACCOMPLISHMENTS
Challenge: Production Issue reporting: Technicians entered Root Cause and Resolution updates into one
application and into a redundant spreadsheet for reporting purposes. Reporting effort alone took
one person over 2 hours of work per day.
Action/Result: Implemented automated trouble issue tracking process. Eliminated redundant daily reporting
effort. Root cause and resolution stored in one database to speed resolution of future
occurrences. Reduced research effort of prior occurrences by 75%.
Challenge: Manual paper based approval process for implementing project and defect repairs into the
production environment. Serial routing of signatures could range from 3+ hours to 3 days to
complete. Missed implementation target cost measured in allocated resources
Action/Result Implemented automated Production Change Management (PCM) approval process that quickly
identified missing approvals. Parallel routing of automated approvals increased efficiency by well
over 100% and decreased turnaround time to 15 minutes in most cases.
Challenge: User Access Request was a manual paper based process for requesting user access and
permission level to Client’s information systems. A request form could take 3 days to be routed
from Department Manager to Application Owner to Information Security to Help Desk
Action/Result: Implemented automated approval process for new user access requests with internal data
integrity checking. Decrease turnaround time for approval of new user access request by 50-75%.
Increased accuracy by 30%.

2. SELECTED SOLUTIONS
Production Change Management (PCM) Workflow Application
 Role based approval process for implementation of all changes to the production environment, whether they
originate as a new project or as a fix of a code defect.
 All necessary approvals required within a set time box or the PCM will automatically reject.
 Once approved, the implementation task is routed to the Migrator role.
 Migrator Manager verifies successful implementation.
 Additional functionality for attachment of document artifacts exists.
 Detailed audit tracking is provided.
New User Access Request Workflow Application
 Role based approval process for the request and approval of new user access requests.
 Requestor logs into the workflow application via active directory and identity is validated.
 Requestor selects applications from drop down lists with permission level desired.
 After submittal the request is routed to the requestor’s department manager for approval. The requests
moves on to other approvers including the application owner, information security personnel and finally to
the IT help desk for implementation.
 Additional functionality for attachment of document artifacts exists.
 Detailed audit tracking is provided.
Email Compliance Supervision Application
 In order to remain compliant with relevant FINRA rules an email supervision application was developed.
 Emails are flagged for supervisory review based on lexicon hits.
 Random sampling of emails is also performed.
 Ability to perform ad hoc queries is also provided.
Education
 Stern School Of Business, New York University, New York, New York
MBA program, Dual Major: Information Systems and Operations Management, GPA 3.7
 Columbia College, Columbia University, New York, New York
Dual Major: Chemistry and Art History
Awarded Dean's List.