1. Gautam Chaudhary
41, Radha Gobindo Nagar Road,
Parivar Revel, 3rd
Floor, Flat-402,
Hind Motor, Hooghly, WB 712233
L/M- Allahabad Bank
Cell (+91) 9830653588/ 9836053588
E-Mail: gautam_chaudhary@aol.in
OBJECTIVE: To obtain a position as a Computer Technician where my knowledge and
experience can be further developed and utilized fully and to contribute highly applicable
business process management skills and ability to personalize service delivery to analyzing
business needs and translating them into executable strategies for your firm. To contribute
outstanding technical skills and strong commitment to achieving your company’s goals in an IT
consulting capacity
CAREER PROFILE:
 Excellent communicator and good listener. Enthusiastic learner who quickly
grasps new concepts and technical skills
 Creative with effective organizational abilities and interpersonal skills.
 Strong planning, coordinating and excellent problem solving and troubleshooting
skills.
 Ability to work under pressure in fast-paced, time-sensitive environments.
 Proven ability to manage projects from planning through to execution.
 Extensive knowledge of hardware and software installation, configuration and
maintenance.
 Ability to function as a team player and alternatively work independently to achieve
objectives.
EXPERIENCE:
Flipkart Internet Pvt. Ltd [In payroll of Team Lease (P) Ltd]
(February’16 to Present)
Lead – IT Service Delivery
 Aim to provide better IT services, more consistently and with less effort.
 Ensuring that quality services are delivered with regard to the agreed SLA.
 Building and maintaining customer relationships.
 Administrating the IT operations of four sites having more than 900 user networks with the help of
a team of 11 members.
 Involved in coordination with the project team for any new project implementation and ensuring
completion of project within timeline.
 Responsible for closing the findings raised by auditors if any in any internal or external audits.
 Taking care of Incidents, Problems and Changes reported by the clients by gathering
documentation, schedule, and facilitate Event Review Meetings and providing status updates until
all open issues are resolved.
 Time to time lassoing with Vendors and Service Provides for their performance and service
delivery. Conduct quarterly review of their SLA’s.
 Coordinating with concerned department for venerability check of Servers and Network.

2.  Taking initiatives for Continues Improvement plans to improve the Process.
 Ensure proper asset management, including addition, deletion.
 Providing detailed reports as per an agreed schedule or on request.
____________________________________________________________________________
Aegis Limited (An Essar Enterprise)
(June’08 to February’16)
Senior Executive Technology
 Handling ticketing system for Incident request and service request according to priority of tickets
 Intimating Central Support Desk, Network Team, Telecom Team and other Stake Holders with
proper troubleshooting report for any priority 1 or 2 incidents with production impact.
 Extensive knowledge of hardware and software installation, configuration, maintenance and
ghosting. Office automation & Application, Office 97, Ms Office 2000/Xp/2003, Knowledge of
different Publishing Software, multimedia Software of Different OS like Windows 2000, Windows
XP (Prof), Windows 2003 and Ghost Server. Basic knowledge of configuring Active Directory and
Group Policy in Windows 2003 server
 Technical Support of call center, System and Network support. Computer Maintenance. I have
acquired knowledge regarding VOIP, Port Networks and different functional Servers. I have
acquired knowledge regarding Access Switch/LAN Core switch and the appropriate changes that
are made regarding VLAN changes in them. I have acquired knowledge regarding Active Directory
Users and Computers. Acquired knowledge regarding functioning of Dialer
 Responded to, evaluated, and prioritized incoming phone and email requests for technical
assistance from users experiencing problems with hardware, software, networking, and other
computer-related technologies.
 Good at Operating Systems & Application Software Installations and troubleshooting. Handling
System related problems. Configured system according to client requirement. Handling CRM
issues, Hardware management. Coordinating with the team.
 Build a good relationship with the vendor and get the job done by them within the given time
frame.
 Taking Backup from servers, coordinating with Core IT Team Related to Anti-Virus Server issues.
Monitoring Recording Servers for recording issues. Efficiently handling the assigned job with
carefully without losing data & hampering the process
 Provided prompt, accurate, and respectful support to users, employing high degree of customer-
service skill and technical expertise while ensuring user satisfaction.
 Took initiative to learn company internal organizational structure to optimize problem-resolution
efficiency. Escalated trouble tickets to specialized staff for quicker resolution. Quickly learned new
tasks and rapidly resolved issues.
 Configured software/hardware at PC set-up to meet individual user’s needs. Update and maintain
all installed software and maintain all hardware for the operations group. Provide helpdesk support
to the internal employee network, the external client network and end user support for in-house
PC based systems.
 Complete the assigned job within the time frame by hard working and delivering the result. Try to
best for not hampering the process due to technical reason. We often work more time to achieve
our target in the given time frame. Handling Dialer related issues and getting them resolved in
coordination with Core IT Team and Dialer Team
 Maintaining Emergency contact list, Server details and other mandate process and company
related documentation. Provided support in ITHELPDESK regarding Documentation of IT-
Trackers/Daily Reports. Completed Documentation of AV and WINSUS report, switch connectivity,
etc.
Kankei Relationship Marketing Services (P) Limited
(Jan’06 to June’08)
Technical Executive

3.  Overseeing company network which includes 230 workstations in an environment of 24*7 Call
center.
 Administrating the IT operations and involved in Project like Hutch, ICICI Prudential, etc.
 Update and maintain all installed software and maintain all hardware for the operations group, 56
users.
 Handling LAN and Voice Network which include Network Rack, EPABX, MDF Rack, etc.
 Installing, administering and maintaining various Applications installed in Clients' PCs.
 Handling mail server which includes creating new IDs and managing the Email accounts of
company.
 Handling MIS reports and Workflow. Managing Inventory as well as Assets registers
 Served as Subject Matter Expert for LAN, NT and virus issues. SQL & Dialer handling
 Assisted the technicians with the installation of software, modems and drives.
 Tested software and computer equipment prior to ’go live’.
 Responded to, evaluated, and prioritized incoming phone requests for technical assistance from
users experiencing problems with hardware, software, networking, and other computer-related
technologies.
 Coordinated with vendors for various Hardware requirements.
 Basic SQL & Dialer handling, uploading the data in the dialer, assigning the dialer rights to agent
as per the requirement, re-churning the database and purging the database with the guidance of
supervisors, taking regular backups of the database.
Qualification
 Completed Basic Course in Computer from Nexus InfoTech, Hind motor
 Completed A+ Certification Course in Computer Hardware from IIHT, Kolkata
 2000 - Secondary from Dreamland School
 2002 - Higher secondary from Sri Maheshwari Vidyalaya
 Pursuing BScNT from Sikkim Manipal University
Personal Information
Date of Birth
14th
April, 1983
Nationality
Indian
Religion
Hindu
Father’s Name
Mr. Gopal Prasad Chaudhary
Father’s Occupation
Salaried
Permanent Address
114 B.B.D Road, Hind motor Hooghly-712233
Phone Number
+91-9836053588 / +919831853588
Area of Interest
Net Surfing, Traveling, Listing of Music, Learning a new Software
Language Known
English, Hindi, Bengali (Speak Only)

4. Self Assertion
Analytical approach with logical reasoning. Sincere attitude towards result
orientation.
Marital Status
Married
Place: Kolkata
Date: 25.08.2015 Gautam Chaudhary