1. Chandrika S Balade
Plot No. 1, Next to EWS 184,
1st
Phase, 1st
Main, 1st
Cross
Adarsh Nagar, Gulbarga - 585105 Mobile: +91 7032808393
Karnataka, India E-Mail: chandrika.s.b@gmail.com
MANAGERIAL ASSIGNMENTS:  Server Administration  Infrastructure Management
Career Objective
To be associated with the organization that provides me an opportunity to show my skill and improve my knowledge
with the latest knowledge with latest trends and to be a part of the team, to work dynamically towards the growth of
the organization.
Professional Synopsis
I have 7+ years of experience in Server administration. Good knowledge of server performance monitoring, Groups,
User accounts, folder permissions and security, Microsoft Windows Server 2003 and 2008 and Cluster Services.
Excellent communication and interpersonal skills with proven abilities in resolving critical OS and software related
issues. Strong communication, collaboration & team building skills with deftness in training and supporting the team
members as well as developing technical staff to achieve performance objectives.
Education
• B.E (Computer Science and Engineering) from Visvesvaraya Technological University, Belgaum in 2007.
Areas of Expertise
Technical
Operating Systems: Windows Server 2000, 2003 and 2008.
Hardware: IBM, HP and Dell Servers
Incident Management: Maximo, Remedy
Backup: Knowledge of Tivoli Storage Manager Client version and Symantec NetBackup
Antivirus: Symantec and McAfee
Functional
System Administration
 Executing installation of OS, application software, deployment of servers, Logical volume Management disk
quota management etc. and monitoring the same.
 Active Directory & Cluster Services
 Overseeing installation of Operating System, Application Software, Hardware Maintenance and configuration of
servers.
 Performing Deployment of Windows Server.
Career Highlights
Wipro Technologies – Senior Administrator – August 2014 to June 2016
Job Site: Hyderabad, India
JOB RESPONSIBILITIES
 Working as Acting Team Lead for the team of 11 members

2.  Preparing and providing the team performance report to the manager
 Handover of tasks to Hong Kong Team over the bridge call
 Conducting the Team Meetings
 Addressing the issues of team members
 Preparation of Shift Roaster based on availability and shift schedules
 Managing leaves for the team members
 Receiving KT from Switzerland Team on the new incoming work and educating the team on the same
 Handling Escalations
 Decommission of Windows and Linux Servers
 Routing the tickets to next level based on the severity and category
Wells Fargo India Solutions – Senior Analyst – June 2013 to August 2014
Job Site: Bangalore, India
JOB RESPONSIBILITIES
 Handling Incidents, Problem Records, SR and Changes on daily basis generated automatically or by Clients in
BMC Remedy Tool.
 Working with Microsoft Cluster service as on requirement, moving resources, performance check-ups, and
troubleshooting.
 Windows Patching through HPSA and WSUS (Automatic and Manual).
 Performing Firmware/PSP updates.
 Server rebuilding and decommissioning via ILO.
 Root cause analysis for the server hung/unexpected reboot and to plan the preventive action
 Managing VM Snapshots as per requirement.
 Documenting and creating knowledge bases for the entire project.
 Generating reports on Daily, Weekly and Monthly basis on Incident Reduction, Server uptime, Antivirus reports
etc.
 IIS Administration, Certificate update, Code Deployment
 Remediating the audit findings to meet the compliance standards.
 Managing and maintaining server health check like performance and disk space issue.
 Managing and maintaining servers through ILO, DRAC, RSA, Hyper-V and VMWare VSphere Client
 Manage and maintain VMWARE infrastructure.
 Creation and implementation of change activity
 System resource utilization including optimal performance and management.
 Change management related to Service pack installations, hot fixes, software upgrades etc.
 Backup and restoration of OS and user files with TSM and NetBackup clients.
 HP OVO monitoring tool installation and troubleshooting.
 Timely escalation of issues to higher level as and when required as per process.
 Strictly adhere to the process & compliance procedures set up by the company.
 Process/Technical documentation creation
 Attending Wintel Daily Service Reviews call
 Played the role of change coordinator in the team, role was to coordinate the change from its starting phase
that is identifying, analysing the scenario, planning out the change & at times implementing them too.
 Installation and troubleshooting of Antivirus.
 Ability to raise tickets with Microsoft, other applications or Hardware vendor to resolve hardware, OS or
Application related issue.
 Efficient usage of the tools like HP Systems Insight Manager, HP RILO for managing & monitoring the HP
Servers.
 Ensure that project deliverables are met and project time is maintained.
 Coordinating with different vendors for the hardware replacements and diagnosis.
 Managing Used ID’s and profiles (Local and AD)
IBM India Pvt Ltd– System Administrator – May 2008 to May 2013
Job Site: Bangalore, India

3. JOB RESPONSIBILITIES
 Working with multiple IBM clients simultaneously
 Managed 2000+ servers in the environment
 Most of the tasks related to windows server management and monitoring which are mentioned in previous job
responsibilities
Tools Used
 Ticketing Tools - Maximo, TSRM, Service Centre, Manage Now, Remedy and Assyst
 Backup Tools - Symantec NetBackup Client and TSM Backup Client
 McAfee ePO Agent – Managing servers in McAfee according to the Policies applicable
 Symantec Antivirus and SEP – Resolving the issues related to Antivirus issues and managing servers in SEP
according to the Policies applicable
Personal Details
Permanent Address : Plot No. 1, Next to EWS 184, 1st Phase, 1st Main,
1st Cross, Adarsh Nagar, Gulbarga - 585105
Father’s Name : Shamarao Balade
Date of Birth : 30th July 1985
Languages Known : English, Hindi, Kannada, Telugu
Nationality : Indian
Preferred Location : Hyderabad
Declaration
I hereby declare that all the above information given is true and correct to the best of my knowledge and belief.
Date:
Place: Hyderabad
(Chandrika S Balade)