1. SAYAN PRAMANIK E-mail : pramaniksayan@outlook.com
Mobile : +91-9476013543
SUMMARY:
Project Lead with professional experience of 4.8 Years with a superb record of accomplishment
of managing complex functional projects in various environments. Able to manage stakeholder
expectations and willing to take full responsibility for the delivering of project objectives.
Excellent analytical, communication skills, self-motivated, organizational and interpersonal skills
in addition to productive working as a team member.
CORE COMPETENCIES:
 Project Management
 Time management
 Team Management and conflict resolution
 Incident Management
 Change Management
 Client Relationship Management
 Goal Oriented
PRIMARY SKILL SET:
 Broad knowledge in IT processes incl. ITIL foundation
 Basic knowledge about CMDB database structures
 Ability to act autonomous based on defined framework
 Ability to communicate with/in geographically dispersed teams
SOFTWARE SKILL SET:
Server Operating System : Windows Server 2003
Desktop Operating systems : Windows XP, 7, 8 & 10, Ubuntu
Storage : IBM SAN (Storage Area Network)
Tools Used : CA Spectrum, CA Service Desk, CA E-Health, Redmine
MS Office : MS Excel (2007,2010) MS word (2007,2010),
MS Visio (2007)
Hardware skills:

2.  Computer assembles, maintaining of Hardware and software.
 Data Center equipment’s troubleshooting
 SMPS troubleshoot and service.
TECHNICAL CERTIFICATION:
 ITIL v3 Foundation.
ACADEMIC CAREER:
 B.Sc. Course in Mathematics from EIILM University passed out in 2013.
 Completed Intermediate from Board of Intermediate passed out in 2005.
 Completed SSC from Board of Secondary Education passed out in 2003.
PROFESSIONAL EXPERIENCE:
 Currently working with client Huawei, Chennai as Project Lead, through Javi System India
Pvt. Ltd. from Dec 2015 to Aug 2016.
Roles and Responsibilities:
 Coordination with the technical section, the supplier, and consultant for all project
works, and revising the related technical submittals.
 Handling a team size of 54 members.
 Monitoring project risks and scope creep to identify potential problems and proactively
identifying solutions to address them in advance.
 Handling customer escalations effectively and ensuring timely closure
 Providing strategic direction during the implementation stages.
 Managing client expectations by ensuring the delivery of the highest quality service.
 Monitoring staff & team performance.
 Worked with Tata Consultancy Services (TCS) through Omnitech Info Solution pvt. Ltd and
Future Focus InfoTech pvt. Ltd, onsite Client Location Data Center, Andaman & Nicobar as
a Project Lead from October 2012 to October 2015.
Roles and Responsibilities:
 Daily Calls Review & Ensure 100% calls are logged, prioritized, allocated & resolved, as
per SLA norms
 Work to continuously improve and evolve the work process and service; React quickly to
the changing demands of the customer.
 Daily calls to monitor open tickets
 Preparation of technical documentation
 CAB meeting for proper windows change operation
 Monitor services of CA IM (CA Spectrum, EHealth)

3.  Troubleshoot CA IM Services related issues
 Monitoring staff & team performance and conducting training to the respective location
engineer’s.
 Involved in Implementing SSDG (State service Delivery Gateway) Project.
 Worked with Tikona Digital Network through Gemini Communication, Kolkata as a NOC
and RF Engineer from December 2010 to December 2011.
Technical skills:
 Administration of point radio link (unlicensed band), access points, operation and
maintenance of the data network (Tikona Digital Network).
 Support to the field engineer in troubleshooting for down calls.
 Accounting of all incoming and outgoing materials in Statutory Manual Stock Ledgers on
daily basis.
 Quality Management - Identify process inefficiencies / areas to target for improved
productivity Customer Service - Develop strong relationship with customer based on
professionalism and service delivery.
 Daily Calls Review & Ensure 100% calls are logged, prioritized, allocated & resolved, as
per SLA norms
 Work to continuously improve and evolve the work process and service; React quickly to
the changing demands of the customer.
 Daily calls to monitor open tickets
 Conducting training to the respective location engineer’s and handling team size of 25
members.
 Installation and Configuration of Switches like RTS, Mogra, Access point & Radio
(Ubiquity).
 Configuring and changing VLAN's and Maintaining IP Address details.
 Configuration of Net Gear Routers.
 To ensure process improvement and compliance in the assigned module and participate
in the technical/business discussions/review
 To prepare and submit status reports for minimizing exposure and risks on the project
or closure of escalations.
Personal Details:
Date of Birth : 18 August 1989
Father’s Name : S. P. Pramanik
Nationality : Indian
Marital Status : Single
Languages Known : English, Hindi, Bengali and Tamil
Address : No.7, 2nd
Floor, Govindnayakar street
Shollinaganalur, Chennai,Tamil Nadu-600119
Passport : L6790916

4. Declaration:
I hereby to inform that whatever information I provide am true to best of my knowledge.
Date:
Place: Sayan Pramanik