1. Almy Salam almysalam@gmail.com
+91 - 7093400443
Professional Summary:
IT professional with 3+ years of experience in Mainframe Support. Possess excellent interpersonal,
organizational skills customer relationship management and ITIL process.
Career Objective:
Seeking a challenging and rewardingopportunity with an organization ofrepute which recognizes my
truepotential and effectively utilizes my excellent analytical and technical skills.
Academic Qualifications:
Level Name of the institute Board/ University YOP CGPA/
Percentage
BCA BPC college, Piravom MG university, Kerala 2012 80%
12th TTHS School,
Muvattupuzha
Board of higher secondary
education,Kerala
2009 79%
10th TTVHS school,
Muvattupuzha
Board of secondary
education,Kerala
2007 85%
Skills:
Tools: ESP scheduler, HP service manager,CA Workload automation Desktop, servicenow, SCOM tool,
clear tool, Jira.
Operating Systems: Windows and Linux
Database: MySQL11, SQL Server 2005,ORACLE 11g.
Programming Languages and Scripting: C, C++, JCL, Basics of Java, COBOL, Visual Basic
Tenure of Experience:
Company Designation From To
Infosys Limited. Systems Engineer 15th April 2013 Till date

2. Management, Functional & Certifications:
Training
Infosys Trainingin Infrastructuremanagement &services.
Trainingin Oracle 11g.
JCL scripting.
Certifications
Monitoring & Ticketing Tools
ITIL ServiceDesk and Incident Management
ITIL 2011 - Problem and Change Management
ITIL 2011 - Release and Config Management
IMS Certified Applications Engineer
Employment History:
Infosys LTD: (April 2013- Till Date)
Job Role: Systems Engineer
Project 1: Gap Inc. is a leading global specialty retailer offering clothing, accessories, and personal care
products for men, women, children, and Kids.
Description: Gap Batch Operations Team provides production support.The batch jobs in GAP
application landscaperuns on Mainframeand Mid-Range servers. The Batch-Ops team provides 24X7
monitoringand level 1 & 2 support for batch jobs runningon mid-rangeservers and on mainframe
servers.
Role and Responsibilities:
• Monitoring the jobs on ESP console (24*7) and open a ticket in HP Service manager for the failed,
long runningJobs and Overdue Jobs. Providing Support during production releases.
• Looking intothe Job documents and find out therespective owners of the Jobs. Inform the
application support and warm transfer theticket to the appropriatequeue in servicemanager.
Following the instructions given by application teams for fixing theJob. Responsib le for quicker
response to the request given by application team and execute them properly and correctly.
• Provide immediate fixes to the production abends. Solving production abends as per the prose of
the document. Consistency in adhering to theITIL process.
• Monitor batch cycles for daily, weekly, monthly,quarterly,yearly jobs and report statistics to
client.
• Scheduling Jobs in ESP job scheduler as per Client's Requirement such as defining a new job,
modifying an existing job,calendar updates, adding predecessors and successors to theexisting
job and adding file dependencies.
• Ad hoc request to Schedule Particular Jobs.Direct Client support by communicatingwith them.
• To ensure thechanges are managed and propagated throughout a project’s lifecycle and across
environments.

3. • Preparecheck list and documents for Team reference.
• Got several client and team appreciations for the dedication towards thework.
Project 2: Adidas
 Providing Support for all various applications-WAS,DW, MIADIDAS, CRM, USeComm, GSM
(also site down instances).
 Monitored the ecommerce sites of a leading Sports Brand (Adidas Group) in the US & GER on a
24x7 basis on DemandWare technology using Business Manager.
 Handling all types of alerts (Gomez,mbx)on all servers.
 Monitor health of sites by checking for peaks in gomez graphs and manually monitoringthesites
as well.
 Log user requests/incidents in tickets CLEAR and JIRA tools.
 Generation of monitoringreports.
 Preparingreports for ticket creation count and SLAs of all mailboxes.
 Archival of mailboxes.
 Preparingand updating KT documents.
 Responded to the monitoringalerts with in the timelines for Critical,High, Medium and Low
priorities.
Key Strengths:
 Hardworking and Willingness tolearn new concepts and technology.
 Ready to take additional responsibilities
 Strongcommunication and interpersonal skills.
 Handling and resolvingthe underlyingissues efficiently.
Personal Profile:
Date Of Birth:
Gender:
Marital Status:
Permanent Address:
22-02-1992
Female
Married
Chamakkalayil House, Market P.O, Kavumkara,Muvattupuzha,Kerala,
Pin:686673
Declaration:
I hereby declare that theinformation given herewith is correct and truemy knowledge and I will be
responsiblefor any discrepancy.
Place: Hyderabad Almy Salam
Date: 2 October 2016