1. AMUTHAPRAVIN MANOHARAN
1321 Marshall St, Redwood City, CA 94063 | C: 8479643351 |amutha4u@gmail.com
SUMMARY
Production Support Analyst with 5.8 years’ experience in extensive system scripting using Unix, Bash and
KSH shell programming along with MYSQL. Involved in the production releases and application
maintenance process. Client-focused analyst looking forward to work in a technical IT firm by offering
exceptional troubleshooting skills, a talent for developing innovative solutions and to grow strong
leadership skills.
HIGHLIGHTS
Unix and Shell Scripting Troubleshooting proficiency
MySQL Team player
Informatica Microsoft Tools
Jboss and Tomcat process Performance and scalability optimization
Jenkins and Control M Data warehousing and analytics
JIRA and Incident Tools
Teradata and DB2
SVN and GIT
ACCOMPLISHMENTS
Developed custom toolset used in successful Operation Support and
Development analysis. Exceeded monthly goals by successfully solving more
than expected incidents per week. Received Most Valuable Player and Bravo
award in the entire Retail Unit of the current employer. Developed several
internal tools to automate mundane tasks that were quickly adopted by other
developers.
EXPERIENCE
07/2015 to Current Production Support Analyst
Infosys Ltd – Redwood City, CA
Production Support in catalog management system of Sears in item building and
maintenance for all online assets like description details, product and swatch image
hosting and documents.
09/2013 to 06/2015 Support Analyst
Infosys Ltd - Hoffman Estates, IL
Application support analyst for the Shop Your Way Rewards Program of Sears
wherein involved in troubleshooting and resolving application issues escalated from
customer support with a 100% success rate for high customer experience. Supporting
high performance servers and release co-ordination process.
03/2010 to 08/2013 Systems Engineer & Senior Systems Engineer
Infosys Ltd - Trivandrum, Kerala
Production support and problem resolution for top pharmacy retailer
client - CVS Pharmacy and Sears. Worked with the huge quantity item
catalog management systems for the online site.
09/2008 to 10/2009 Freelance Recruitment Coordinator
MeritTrac Service's Pvt Ltd - Coimbatore,Tamil Nadu
Assessments to college students for campus selection. Trained passing out
college students and explained protocols clearly and efficiently on the campus
recruitment.
EDUCATION
2012 MBA: Project Management
Bharathiar University - Coimbatore,Tamil Nadu, India
2009 Bachelor of Science: Mechanical Engineering
Sri Krishna College Of Engg & Tech - Coimbatore,Tamil Nadu, India
Scored class 1st in 6th semester. First class with distinction.
2005 Higher Secondary Board: General Science
GKD Matriculation School - Coimbatore,Tamil Nadu, India