1. Objectives:-
 Working in tight deadline project environment with quality as backbone of work.
 Learning new Technology and implementation of problem solving techniques .
Total Work Experience:- 5.5 year’s
SPD EXPRESS LOGISTICS LLP – Kolkata
Working as a “Sr. Customer Service & Operations Executive” from June 2016 to Present
 Daily MIS Report Generation and Circulation with all stakes.
 Daily Fallow up With Client
 Preparing and Maintaining Daily / Weekly / Monthly reports.
 Monitor Shipment Connection Status.
 State Wise DC Monitor
 Consistent Follow up & Status Tracking for the Pick Ups/Delivery to Branches & Customers, stockclear
 Coordination with entire INBOUND/OUTBOUND Process along with Pick UP /Delivery Data tracking of
Pan India.
ECOM Express PVT Ltd – Kolkata
Working as a “Customer Service Executive” from June 2015 to May 2016
 Daily MIS Report Generation and Circulation with all stakes.
 Preparing and Maintaining Daily / Weekly / Monthly reports.
 Monitor Shipment Connection Status.
 Consistent Follow up & Status Tracking for the Pick Ups to Branches & Customers.
 Coordination with entire INBOUND Process along with Pick UP / RVP Data tracking of East Zone.
Dr. REDDY’s Foundation – Kolkata
Working as a “Trainer” from January 2015 to June 2015
 DRF acts as a catalyst of change that fosters, develops and promotes initiatives at individual, group
and organization levels to achieve sustainable development .
 Associated with DRF as a Trainer in BPO Domain.
 Facilitation of required Soft Skill Training to the Trainees of DRF.
ATCIS Technologies Pvt Ltd
Working as a “Team Leader” in a domestic BPO (Reliance) from March 2014 to Jan 2015
 Mainly engaged in customer centric process and handling team (Team Strength – 25)
 Handling Team Members Taking Inbound Calls for the Domestic Reliance process.
 Meeting curtained Defined Targets such as Call Quality / Shrinkage / Net Login / AHT Parameters.
RESUME
Permanent Address:—
C/O Mihir Mazumdar197
IchhapurPrantikPost,Nawabganj
PIN -700125 , Dist – 24 Pgs (N)
Mob:- +91 9051186491
E-mail:- Priyanka.mazumdar.1991@gmail.com
Priyanka Mazumdar

2. PRITHVI Information Solutions Ltd - Kolkata
Worked as a “Group Leader” in a domestic BPO (Reliance) from June 2012 to March 2014
 Mainly engaged in customer centric process and handling a team (Team Strength – 25)
 Handling Team Members Taking Inbound Calls for the Domestic Reliance process .
 Meeting Defined Targets such as Call Quality / Shrinkage / Net Login / AHT Parameters .
SPANCO BPO – Kolkata
Worked as a Customer Service Associate (Reliance) from Nov 2011 to May 2012
 Taking Inbound Calls and Handling Customers online.
 Providing High level support to Reliance Customer based on their Query/Request & Complain.
Academic Qualification:-
EXAMINATION School/College BOARDUNIVERSITY YEAR Marks %
B.A (HNS) Rastraguru Surendra Nath College Calcutta University 2012 50.00%
Higher Secondary Ichhapur Girls High School WBCHSE 2009 69.58%
Secondary Ichhapur Girls High School WBBSE 2005 58.79%
Personal Summary:-
Name : Priyanka Mazumdar.
Father’s Name : Mr. Mihir Mazumdar.
Sex : Female
Languages known : English, Hindi, Bengali.
Marital Status : Single
Nationality : Indian
Date of Birth : 01-02-1991
Hobbies : Listening to music & Internet surfing.
Strength:-
 Strong Command over MS office, Excel & Power point
 Ability to work in multiple task with positive attitude
 Quick learner
Declaration:-
I hereby certify that all the information provided here is correct to the best of my knowledge and belief.
Date: 15/4/2016
Place: Kolkata [Priyanka Mazumdar]