1. Neeraj Bhati
Village-Sheorajpur, Greater Noida
Email-nbhati28@gmail.com
Mo-09411824077
Professional Synopsis
A highly motivated and ambitious individual with 4+ years of in-depth hands-on experience in Back End Operations, Client
Servicing, Quality Management and Service Industry and having a proven ability to lead by example, consistently hit targets.
Now looking forward to a making a significant contribution in the organization.
CAREER STATEMENT
“I feel that my three greatest strengths are firstly my ability to have a clear understanding of the needs of client. Secondly
the satisfaction I get from being involved in a building project. Finally my passion for being involved in creating buildings
that could last for decades and knowing that they will make a positive impact on peoples lives and the environment..“
EXPERIENCE
10. Oct. 2012 to 6-Aug-2015 Videocon D2H Gr. Noida, NCR
Founded In 2009, Videocon d2h is one of the largest Indian pay TV providers, providing direct broadcast satellite service—
including satellite television, audio programming, and interactive television services—to commercial and residential
customers in India
Designation: - Executive Department: - SMG (Subscriber Management Group)
• Taking Escalated calls Taking care of all Delinking mails & IT Tickets
• Up-selling and cross selling other subscription packages
• Taking care of all bulk utilities like B-mail,
• Managing of Bulk Delinking and bulk add on utility
• Maintaining MIS and Dashboard on daily basis.
• Responsible for giving resolution through Email.
• Managing the team and to ensure that the target is met by the team with quality.
• Maintain control of qualitative and quantitative productivity of team individuals.
• Interact with client coordinators for process related issues.
• Forecasting of workload and required team.
• Track Daily performance of Department.
• Activation Desk - Activation, Refresh & Swapping of Devices.
• Timely resolutions of all Queries/ Request received on Mail from Field.
• Ensuring to reduce SR's repetition and complaint per subscriber.
• To close all SR's within SLA.
12 Aug. 2015 to till Date Paytm Noida
As Associate operator in catalog department.
• Having experience in Catalogue Creation (Fashion)
• Experience in Review of a catalogue (Fashion)
• Experience in Quality Check of a Catalogue (Fashion)
Roles and Responsibilities
• Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met as per quality standards.

2. • Catalogue Processing includes analyzing merchant's data excel sheets in order to upload relevant information to
Paytm system.
• Mapping of categories in merchant data with the right product name and other product attributes.
• Analysis of the process and proactively working towards the improvement of Paytm's Catalogue and other
interrelated processes.
• Maintaining records of day-to-day work by updating records to reflect work done.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
• Interacting and coordinating with vendors/buyers to accurately reflect the Paytm catalogue for the price, product
details, and other product related information.
Other Initiatives
• Responsible for Fashion DOD (Deal of the Day)
Qualification:-
• B.A From C.C.S. University in 2012
• Class 12th , From UP State Board in 2006
• Class 10th, From UP State Board in 2004
PROFESSIONAL LITERCY
• Basic computer knowledge (MS Word, Power point, Excel)
• Internet
PERSONAL VITAE
Father’s Name Shri Fatah Singh
Date of Birth 28-09-1990
Sex Male
Nationality Indian
Marital Status Single
Languages Known English & Hindi
Hobbies
Listening to Music, Playing Cricket
DECLARATION
I hereby declare that all the above information has been given by me are true to the best of my knowledge.
Date: - (Neeraj Bhati)