1. RAJDEEP DATTATRAY BASUDKAR
Contact: 09769991305~E-Mail: rajdeepbasudkar@gmail.com
Seeking leadership assignments in Customer Service Operations / Technical Support with
an organisation of repute
AN OVERVIEW
 Visionary professional with 22 years of rich experience in Service Operations and
Customer Relationship Management for (Electronics & Electrical) Home
Appliance & Kitchen Appliances.
 Deft in handling all service related issues, handling customer queries providing after
sales services; adept in enhancing service operations including optimising resource
utilization, escalating operational efficiencies, monitoring quality, conducting process
study and achieving cost reduction.
 Proficient in developing & streamlining systems with proven ability to meet
operational goals within the cost, time & quality parameters.
 Skilled in identifying, appointing & managing Service Dealers to achieve the
organisational goals.
 Expertise in managing & maintaining business relationships with clients and
customers to achieve quality product and service norms by resolving their service
related critical issues.
 Enterprising leader with abilities in motivating cross functional teams and delivering
quality services to clients; strong relationship management, analytical and
communication skills.
 Ability to analyze complex numerical data and bring out insights, conclusions &
decision makings.
CAREER RECORD
EXCELLENCE SPHERE
Service Operations
Workshop Management
Spare Parts Management
Dealer Management
Key Account Management
Customer Service
Team Leadership
Training & Development
Working with Omni B.V. (Netherland Antilles) as an Service Manager after sales.
Worked with Eurekaforbes Ltd.as an Service Executive from 2nd Nov 2012.
Oct’10to Sept’11 with Voltas Ltd., Mumbai as Area Service Manager.
Oct’06-May’10 with Samsung Electronics India Pvt Ltd., Mumbai as Area Service Manager (Customer Service).
May’05-Oct’06 with Onida Company, Mumbai.
Oct’03-Apr’05 with Marsaircon/ Neutron Services as Center Manager (Home Appliances Division).
Apr’99-Sept’03 with Maharaja & Inalsa for Thane, Raigad District as Owner.
Apr’92-Dec’98 with Videocon Company/Kenstar Co. as Service Engineer (Washing Machine Department).
SKILL SET
 Conceptualizing & implementing services plans and procedures for the organization, ensuring accomplishment of
business goals.
 Overseeing the expansion of service network, setting up of service partners and imparting service training through
technical teams to achieve optimum service & spare parts reach.
 Focusing on close monitoring of service performance & feedback, customers’ expectation vs. product delivery,
interface between market & plant for product improvements & developments.
 Maintaining optimum stock level for the spares-parts inventory and setting norms for timely availability.
 Identifying and appointing dealers / distributors; establishing strategic alliances / tie-ups with financially strong and
reliable channel partners, resulting in deeper market penetration.
 Conducting audits for assessing the dealer service standards; developing & implementing improvement plans to
upgrade standards.
 Undertaking customer feedback surveys and conducting field visits at customer's end and competitive studies / trials
to evaluate product performance & capture customer voices; identifying scope for cost effective improvements.
 Mentoring, motivating and guiding the field team, dealers & their staff to enhance their productivity & work efficiency
to deliver quality services to customer.
SCHOLASTICS
 Graduate Diploma in Business Administration from National Institute of Management, Mumbai with A Grade: 2009
 Diploma in Fire Engineering from NIFE, New Mumbai with A Grade 1997
 Diploma in Electronic from Wagh , Thane with Pass Class (12 Months): 2002

2. IT SKILLS
 Well versed with MS Office, Excel, Word and Internet Applications.
PERSONAL DOSSIER
Date of Birth : 25th November 1971
Address : 201, Chetan Apartments, Kalwa Pune Road, Near Manisha Nagar Gate No. 3, Kalwa West
Languages Known : Marathi, Hindi and English
Passport Num : K1910787
Date of issue : 17.01.2012
Date of expiry : 16.01.2022