1. Prashant S Satpute
Contact No: +91 8087250804, +91 9156910941
prashantsatpute0@gmail.com
SUMMARY
• Currently working as a Process Specialist in Software Quality Assurance team(SQA) at Infosys
BPO Limited
• 2 years and 7 month of experience as an Analyst [Semi Technical] in eClerx Services Limited,
worked on Lead Management and Marketing Automation projects
• Experience in Integrated Project Management tool
• Experience in marketing automation tools such as Saleforce.com, Responsys and LiveBall
• Landing page management in LiveBall (ION Interactive) tool
ACADEMICS:
• Bachelor of Computer Science[BCS], Shivaji University, Kolhapur with 60.47%
• HSC from Maharashtra Board with 50.67%
• SSC from Maharashtra Board with 75.20%.
TRAINING:
• Yellow Belt Six sigma Training certification
• Certificate course in Computer Hardware from MKCL authorized center.
TECHNICAL SKILLS:
• Integrated Project Management
• LiveBall Ion Interactive landing page management
• Salesforce.com [SFDC] Cloud CRM Software
• Responsys a Marketing Automation tool
• Certification course in Computer Hardware
WORK EXPERIENCE:
 Infosys BPO Limited
Infosys BPO Limited is subsidiary of Infosys Limited, having offices located all over the world.
Company is providing various services under different domains and about 60% business of Infosys
BPO comes from overlapping clients with the parent Infosys Ltd
10 Feb 2014 till date
Role: Process Specialist (Level 3A)

2. Overview of the Projects:
Software Quality Assurance is a process of monitoring the software engineering processes and
methods used to ensure quality. It is a method by which the goal of quality is achieved by including
conformance to one or more standards such as CMMI.
Responsibilities include:
As a Process Specialist my role is to assist Quality managers for reporting requirement and guide
project managers to achieve better CMMI level for their software project.
• Providing observations and suggestions to quality managers by reviewing the projects in
quality perspective.
• Publishing daily hygiene reports, weekly Account(Customer) level dashboards, Monthly Unit
level dashboards
• Keep check on monthly milestones and quarterly metric reports and publishing the reports
 eClerx Services Limited
A leading knowledge process outsourcing (“KPO”) company providing middle/back office operations
support to over 30 Fortune 500 companies.
16 Jun 2011 till 7-Feb-2014
Role: Analyst [Semi technical]
Overview of the Projects:
LiveBall (ION Interactive) Administrator Support is a powerful and highly specialized landing page
management platform for online marketers. Globally used for Email Marketing, Lead Generation,
Mobile Marketing, Online Advertising, Organic Traffic, Pay-per-click business.
Email Marketing is directly marketing a commercial message to a group of potential customer
using email. Marketing automation plays important role in this and widely used to enhance the
business.
Lead Management is a set of methodologies, systems, and practices designed to generate new
potential business clientele, generally operated through a variety of sales & marketing campaigns or
programs. At eClerx we used this concept to manage and enhance business growth of client.
Responsibilities include:
In Email Marketing project my task is to prepare reports and dashboards, updating them as per
client’s requirement. Studying how the links and html files are created and determine the amount of
HTML and TEXT files for a blast emails.
As a team member of Lead Management & support group, my prior responsibility was to fulfil client
requirement and provide support to client with following objectives.
• Handling core lead generation activity of offline and online leads
• Lead Analysis and Reporting
• Fetching required data from SFDC and Responsys tool, create and customize reports as per

3. client requirement
• Preparing process related Flow charts and Data diagrams.
• Design weekly, monthly and quarterly reports & presentations for client
• Creating, Editing and maintaining landing pages
• Generated and custom Form creation and editing
• Set and update advanced rules on landing pages
PROJECTS
Lean Automation: Aim of this project is to automate a weekly milestone report in order to save
the processing time and to reduce the turnaround time. The automation helped in other
process units as well because of its easy customization facility.
AWARDS
• Two times Awarded with SPOT reward for excellent performance in Lead management project.
• RAMP award winner in SQA team as a quick learner
PERSONAL DETAILS:
• Date of Birth : 16 Dec 1987
• Permanent address : A/33 Shivprasad, Ashtekar nagar
Line Bazar [E], Kolhapur
Pin: 416006
• Present Address : Flat 2,S/N 17/1,Plot 107,Durgamata colony,
Ganesh Nagar, Thergaon, Pune
Pin: 411033
• Contact No : +91 8087250804, +919156910941
• Email : prasantsatpute0@gmail.com
Declaration:
I hereby declare that the above given information is correct up to my knowledge.
[Prashant S Satpute]