1. Key Skills ProfileSummary
Project Management
Stakeholder management
Service Delivery Management
Operation Management
Work Force Management
Analysis /Research & development
Quality and Training
Process Standardization
Team Building & Leadership
Over 7 years of in strategic direction and day-to-day management of post-
investment decision processes including performance, client reporting and
project management.
Extensive business process management and workflow rationalization
experience
Skilled in ensuring the firm maintains exemplary trading and operational
risk management practices
Experienced in special reporting, data management & work force
management Daily – Weekly – Monthly reports & presentations.
Enterprising individual with a track record of contributions that
invigorated Customer Effort Reduction / Proactive Care (Flagship
Project on GSC level), heightened productivity & enhanced internal
controls:
o Preparing/Presenting monthly & quarterly business review plans to
client and stakeholders.
o Analyzing the reports and offering probable solutions to issues
pertaining to the process
o Designed reporting model & data source to facilitate standardization of
all metrics & reporting
Directed cross-functional teams using interactive/motivational leadership
Achievement-oriented professional with excellent project management
skills and excellence to manage change with ease.
Soft Skills Career Timeline
Nov’08-Feb’10 Mar’10-July’12 Since July’2012
Education
Awaiting results of final semester – MBA+PGD in International Business
UTS – MIT (Correspondence)
B.com – D.Y.Patil collage - Pimpri.
Since Jul’08
Nikhil Nitin Ahir
Senior Process Expert
Proficient in running successful method-oriented operations and taking initiatives for business excellence through
process improvement
Strategic Planning Project Management Process Excellence
Nikhil.Ahir05@Gmail.com
+91-9881564642
1st job
2nd job
Services.
3rd job

2. Work Experience
Since Jul’12
Achievements:
 Selected as core Expert
 Champ of the month
 Opportunity to travel to
MAA GSC to represent
PNQ GSC.
 Extra miller
Mar 2010 to July 2012
Achievements:
 I Star Award
 Champ of the month 3
 Extra miller 2
Maersk Global Service Centres, Pune (I)
Growth Path:
Jul’14 Till date : Senior Process Expert – Service Improvement Team
Since July’12:Process Expert – South Africa Import Shipment Management
Key Result Areas:
As Senior Process Expert – Service Improvement Team
Proactive care:
Currently involvedin Pro Active care – A customer effort reduction / Email reduction
project.
Problem identification and solution implementation for 10 clusters under PNQ as a
site.
Weekly – Monthly Dashboard creation for proactive care project.
Case Management: Platform created by Accenture and Salesforce for Maersk
Customer contact management. Outlook Email handling replaced by CM.
Nominated as Core Expert – Core responsibilities: Understand and learn how to
use case management & train 1 cluster on the same. Resolve run time queries.
Request access for new users.
Reports & Dashboard
Pending case more than 5 days: Identified an opportunity & developed a query
which is now providing visibility on pending cases more than 5 days. Potential
improvement on customer experience.
Pending cases with more than 20 inbounds: Developed a query and created a
report which highlights cases on which customer wrote for more than 20 times.
Such cases are now being prioritized and
People performance management:
People performance management – One view dashboard – Formulate and measure
performance according to KPI’s for 234 CSA’s and share the top/ bottom
performance.
Meet the bottom performers and identify challenges.
As Process Expert – South Africa Import Shipment Management
Shipping - Liner / Containers, Tankers, Bulk, Break-bulk - Reefer/ Dry cargo
handling, Cargo Consolidation, Pre & Post Shipment Documentation (L/c
Negotiation, Bills of Ladings).
Transportation, Deliveries, waivers and amendments.
Workflow Management, Invoicing, Handling Cargo releases, Audit for cargo and
payment dues, Business address handling.
Ensuring Contractual deadlines are met and target are achieved, Attending
customer queries and performing administrative tasks.
Infosys BPO Ltd (I)
As Process executive:
Worked for US Insurance client – Axis Capital.
Handled E-mail queries and furnished policy statements to policy holders.
Cleared T100 Insurance domain certification.
Cleared T200 AICPCU Institute of insurance (USA) comet certification.
Completed Yellow belt training and successfully implemented a project which was
recognized by Infosys Quality Team.
Performed offshore audit for team members.
Worked under policy typing team – Prepare policy document basis company
guidelines with zero defect.
Responsible for RSA token across floor.

3. Undergone soft skills trainings (Building Teams, Planning and organizing, Problem
solving – Decision making, Communication Skills, Analytical Skills, Client
interfacing skills, Just in Time, Excel & Advance Excel)
Also have had hands on SLA Management, Transition and process management,
Quality knowledge and continues improvement management, learning and
innovation, planning and organizing.
Nov 2008 to Feb 2010
PersonalDetails
Spar Solutions merchandising Pvt ltd (I) for Pantaloons Retail Ltd
Perform real time (3rd party) audits in 10 big bazaar stores based across Pune.
Cross check share of shelf with agreed measurement.
Sanitary check on VM’s
Share pictures to stakeholders for validation.
Prepare audit report with observations.
Prepare PPT as per the set guidelines and present it in quarterly meetings.
Improve quality of stacking and visual management.
Date of Birth: 05th Jan 1989
Languages Known: English, Hindi, Marathi
Visa Details: NA
Passport Status: Available.