1. Anupam Pramanik
Contact: +91-(9836122701) ~ E-Mail: (anupam_pramanik@hotmail.com)
Profile Summary
• A result-oriented robotic automation professional in TCS BPO with overall 7+ years and 5+years into BPO Process Automation,
Transformation, Data Analysis, Change Management and consulting.
• Experience in managing robotic automation project teams with an aim deliver business value to BPS customers.
• Individually responsible for setting up Kolkata BPO Automation team and driving automation projects across Kolkata,
Hyderabad and Bangalore.
• Overall cost reduction / benefit passed through to clients is 102 FTE’s through Robotic Automation projects.
• Delivered $3.82 million saving delivered to TCS clients during last 3 years
• Identifying areas for Process Improvement with on time deliverables, Strategic planning & implementation.
• Proactively identified BPO operations challenges impacting business metrics in M&IS, Utilities and Banking domains.
• MIS reporting by using MS Excel & VBA (Macro) at Operational and Client level.
• Generate timely and accurate reports for analysis. Creating MIS/ Dashboard report and presenting it to the concern
Department.
• Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
• Roll out different reports i.e. Efficiency, Collated Trackers, Work Flow Report.
• Generating & maintaining day to day MIS Data and updating the management.
• Conducted extensive data analysis and manipulation of large datasets using various tools and deliver insights to client for
assigned categories /products.
• Talent for proactively identifying & resolving problems, ramping up project activities with on time deliverables and maximising
efficiency.
• Gained experience in managing & leading teams for running successful process operations / transitions with an aim to
accomplish corporate plans & goals successfully.
• Possess excellent interpersonal, communication and organizational skills with proven abilities in stakeholder relationship
management, Process Improvement, Strategic planning & implementation.
Skill Set
• Spearheaded overall functioning
of Automation projects,
identification of improvement
areas and implementing
adequate measures to maximize
customer satisfaction level.
• Finding the opportunity for
automations and FTEs saving for
the various processes.
• Ensuring all the As-is to To-be
work flows are signed by the
process, then implemented and
benefits sharing with all stake
holders in timely manner for the
automation projects.
• Ensuring timely generation,
collection, distribution &
disposition of different reports
pertaining to process and
productivity and performance
reporting.
• Well versed in unstructured data
sets, data preparation, data
cleaning, exploratory data
analysis and data mining.
Work Experience
• Developing Excel Macro, eScript and other tools of Robotic
Automation to implement automation in various processes of
M&IS and ERU domain. This helped in saving 102 FTE’s - $3.82
million.
• Worked with domain transformation team to automate process
activities. This helped in saving 60 FTE’s - $1.54 Million revenue
annually for a famous UK Energy Resource Unit and 27 FTEs - $0.7
Million for US publishing company.
• Trained internal operations, sales, client facing and
implementation teams on the new system enhancements and
make them aware of the changes.
• Documenting and maintaining Process Maps, Standard Operating
Procedure (SOP), SIPOC, SLA and CTQ (Critical to Quality).
• Manage and coordinate between offshore and onsite key
stakeholders and transformation teams to ensure smooth
development is taken care for the gathered business
requirement.
• Providing support as an automation consultant to various
automation projects for design, coding, UAT and implementation
successfully.
• Managing FMEA and Change Management during the
implementation of automation projects.

2. Achievements / Contributions:
• Efforts were well recognized & was conferred with:
o Customer Excellence Automation Award, 2015.
o Star Performer Award, 2010 and 2013.
o Idea Max Award, 2011 & 2012.
o Pat on Back, 2011, 2012 and 2013.
Employment Details
Business Process Associate, Tata Consultancy Services, Kolkata Oct’2010 – Present
Key Accountabilities – Application Tool Developer
• Developing Excel Macro, eScript and other tools of Robotic Automation to implement automation in various processes.
• Responsible for conducting and co-coordinating development activities throughout the project.
• Document and maintaining Process Maps, Standard Operating Procedure (SOP), SLA and CTQ (Critical to Quality).
• Designing performance dashboards & business classification, selection and prioritization metrics.
• Managing FMEA and Change Management during the implementation of automation projects.
• Provided Transformational, Operational and Implementation support for US yellow page publishing account clients.
• Handle Client escalations and bring them to logical closure. Suggest and implement controls to reduce repeat escalations,
wherever appropriate.
Previous Experience
Process Associate, DYNAMIC Equites, Kolkata Nov’07 – Aug’10
Key Accountabilities – Process Associate:
• Taking Incoming calls of Airtel customers.
• Document all calls with regards to participant inquires accurately using Call Tracking System.
• Billing of NSE, BSE, NCDX, MCX.
• Provide quality customer service – Trade change, provide to P/L, DP Maintained & A/C Opening also.
• Maintained cash & cheque and update to finance team
• Maintaining high energy levels in the team.
LAST PEAK DATA , Kolkata as Data Entry Operator. Oct’05 – Nov’07
Key Accountabilities - Computer Faculty:
• Data Entry Operator in Medical Billing & Coding.
• Job distribution to other associate.
• Conducting daily doubts clear sessions for both associate & team leader separately.
• Planning and organising the data (Zero billing & Payment posting) the help of Team Leader & Manager.
Trainings & Certifications
• Underwent In-house trainings at Tata Consultancy Services:
o Robotic Automation.
o Excel Macro.
o Structured Problem Solving.
o Generating Creative and Innovative Ideas.
IT Skills
• DOEACC “A-Level”
• SQL, Excel (Macro) and MS Office.
• TCS internal tools like eScript, truck, navigator etc.
Education
• Bachelor in B.Com from Calcutta University, 2002.

3. Personal Details
Date of Birth: 12th
December 1979.
Passport: YES
Address: 140/14A, South Sinthee Road Kolkata - 700050
Languages Known: English, Hindi, Bengali.
Date: 15-Nov-2016 Signature
(ANUPAM PRAMANIK)