1. Monika Soni +91-9958701559
Msoni389@gmail.com
Seeking a reputed position in a fast paced growing Company that will utilize my skills
contributing to the Company's growth and accomplish assignments in Operations
Management and Business Analysis
Competency Matrix
MIS & Analytics, Operations – Client Implementations
• 4+ yrs of experience in client implementations, Data Quality, Data management and MIS
reporting.
• Good command on Power BI, Advance Ms Excel, Ms PPT.
• Experience in MIS reporting and Dash Boards on daily, weekly and monthly basis.
• Revenue, Profitability, Sales Pipeline Analysis on weekly and monthly basis.
• Conference call on weekly basis with APAC clients to resolve the issues.
• Eager to learn new technologies. A dynamic team member with effective communicational and
analytical skills and can work well in a fast moving environment and manage well under
pressure.
• Conceptualizing & implementing strategies with a view to achieve business objectives.
• Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize client satisfaction level.
Employment Details
Currently: Accenture (Cyber hub, Gurgaon) Mar-16 to Present
as: Business Analyst Team Size – 11
Responsibilities
• Understand the needs, Translating and simplifying the client’s requirements e.g. Reports, Client
implementations.
• Strategic business process modeling, Traceability and quality management techniques.
• Facilitating design sessions with the implementations team to define the solutions.
• Delivering elements of system design, including data migration rule, business rules and other
related deliverables.
• Data clean up, wrong tagging reports and maintain database (Pipeline, OG top opps and
financials data sources). Weekly and monthly reports to provide updates to stakeholders for
APAC, EALA and NA regions.
• Managing all internal & external reports (Daily / Weekly / Monthly /Quarterly) for across
industries
• Creating dashboards using Power BI tool and give access to stakeholders via Mobile App.
• Analysis on all reports and make PPTs & send it to Senior Leadership/Management.
• Creating & Analysis report for CMT (Communication Media & Technology), H&PS Domain (Health
& Public Safety, MD&I for Life sciences, CG&S, Retail and Ent tech.
• Managing the NJT (New Joining Training Plan), SOPs and QC documents.

2. • Quality review for Client’s information dealing with the organization.
• Responsible for leading / working on different projects assigned by the clients from time to time
with complex timelines.
• Identifying the grey areas and providing suggestions for the improvement and enhancement of
the process.
• Timely Summarization and detailed analysis of Quality Data.
Highlights:
• Received valuable appreciations from Clients, senior management and internal team mates
regarding knowledge and performance.
• Experienced and appreciated in handling high-pressure assignments (time line driven) and
relationship management.
Past: CWT India Pvt Ltd (Gurgaon) 7th
Jul 2010 to 9th
Mar 2016
as Sr. Data Analyst - DQS APAC(Data Quality & Standards) Team Size - 7
Responsibilities
• Preparing MIS Reports for daily/weekly/monthly airline travel spend in various formats.
• APAC consolidation of global clients on CWT Tools and Online Booking Tools, responsible for
overall client account management, onboarding of new clients, ongoing support, etc.
• Worked on GDS tools as Sabre, Galileo and Amadeus. Testing of PNRs, Error issues, historical
information’s to resolve the cases.
• Worked closely with GPM/GPD to maintain traveler’s portal, new traveler profiles based on online
tools, CWT internal tools and maintain all hierarchy to flow correct information to our
clients/stakeholders.
• Setup APAC level new client implementations, amendments and managed all related high
management/stakeholders queries.
• Assisted in Global Distribution System (GDS) database migration from Amadeus to Galileo-
Clients moved to new GDS, Client’s data testing and error free transactions.
• Developing, Building, testing PNRs and Data Quality as Designed (Hotel, Air, Car, Rail and MISC
all types of bookings and manage their issues).
• Coached CIS team members on CWT tools i.e. TravCom, Glory, PMC (database), Sabre and
Galileo.
• Integral part of Quality Check (QC) team with respect to reservation and ticketing.
• Preparing MIS Reports for monthly airline travel spend in various formats for PM.
• Weekly reports of new transactions, comparison to last week report, lost clients and deals.
• Conceptualizing and implementing various plans to improve MIS Reports.
• Revenue, Profitability, Sales Pipeline Analysis, with exposure to Forecasting, Budgeting and
Variance Analysis.
• Working on Service Now tool to work on daily’s requests with their defined SLAs.
• Using shared APAC mailbox with Level 3 Australian team to resolve all queries and issues.
• Working on Service Now tool to work on daily’s requests with their defined SLAs.
• Experience of handing the team of 5 members.

3. • Resolve all issues related to client setups & data management issues at APAC level via emails and
calls
• Analysis PMC(Program Management Centre) reports as per standard and implementation in Glory
• Prepare daily error correction report for Glory (using Pivot, V-look Up, Data import, Advanced
Excel).
• Consolidate TravCom data (Back Office Tool) and maintain database in MS Access
• Guidance and provided training to new team members. Data Accuracy, Testing, Maintain
Hierarchy and analysis to solve the issues with in SLA.
Extra Achievements
• Got HI-FLYER Award for excellent performance at APAC Level.
• Got Long Term Service Award for completing the 5 Yrs in CWT.
• Member of Employee Engagement Team and contribute in every activity of CWT.
• Participated in Sports & other Competitions throughout school and college days.
• On the cultural side, enthusiastically participated in district and state level functions &
competition.
Professional Qualification
• 2014 – MBA IT from Symbiosis University Pune
Educational Qualification
• 2010 – B.A, M.D.U Rohtak
• 2010 – GNIIT (Diploma) from New Delhi
• 2007 – Intermediate (12th
) from H.B.S.E.
• 2005 – Metric Board (10th
) from H.B.S.E.
Technical Purview
Languages / Applications:
• Power BI, Advanced use of MS Office (Extensive use of Excel with the use of Look-up’s, Pivot
table, Charting, Array formulas, dashboards, PowerPoint, Outlook.
Personal Details
Date of Birth: 3rd Aug 1989
Passport: Available
References: Available on request
Monika Soni