1. Ibrahim Mballo
Hyattsville MD 20781
Home: 202 -264 0903 - iboumballo@gmail.com
Summary
Analytical adept at resolving complex network issues. Critical thinker who addresses customer support issues
quicklyand who consistently exceeds performance standards.
Highlights
MS Word, excel, PowerPoint, access, Systems: Win 2000,NT, 95 & 98, XP, Mac classic, Dos, and OS/400
Experience
Business coordinatorJanuary 2012 to CurrentBig Bus Tour - Washington, DC
Responsibilities Provide customer service, in billing, translation if needed also assist customers withdownloading
applications in their mobile devices to get the most out their purchase Technical support Tier IIIVerizon wireless.
January 2009 to January 2011Hanover, MD
January 2009 to January 2011
Helped provide excellent customer service, billing, and technical support, with a customer satisfaction
Technicalsupport Tier III.
Technical SupportJanuary 2006 to January 2016White Marsh, MD
Responsibilities Provide excellent customer service, Helpdesk support for high speed internet, walked
customersthrough Installations, Set up and troubleshooting hardware and software, installed firewall, MacAfee
and assistedcustomers with Their connections set up, login trouble tickets Using Remedy, comtrac, assisted
with networkconfiguration and wireless networking set up.Sprint pcs - Herndon, VA - 1999 to 2002 Clarify,
Remedy, and Precedent2000, solved customers issues in atimely fashion.Provided quality service and support
in a variety of areas including, but not limited to: Billing, equipment,Roaming, features, wireless coverage and
system troubleshooting and customer education, logging troubleTickets etc.Assist customers with installations,
activations and support for Sprint family of wireless devices including SierraCard, data dialer, Kyocera 6035,
Palm devices.Assign, create, and manage trouble tickets following proper escalation procedures as well as
support wirelessIssues escalated from other customer departments In a help desk environment DNS and TCP -
.Paris (75) - 1996 to 1999.Support customers Windows NT servers and workstations Configure Dial-up
Networking, DNS and TCP/IPstacks Support Company Database using Access 97 to prepare reports, forms and
queries Provided excellentcustomer service as well as Update company web page with orders and sales using
frontpage98.
Education
AAS : Health information technology, 2016
MedTech College - Washington DCHealth information technology
AAS : Computer engineering Prince, 2006George community college - Largo, MDComputer engineering Prince

2. Information technology Anne Rundle College - Alexandria, VA ADDITIONAL
Skills
Billing, Clarify, hardware, customer satisfaction, excellent customer service, customer service, Database, Dial-
upNetworking, DNS, Dos, fashion, features, firewall, forms, frontpage98, help desk, Information technology, logging,
Mac,
access, Access 97, excel, PowerPoint, 2000, Win 2000, 98, NT, Windows NT, MS Word, network, networking, OS/400,
quality, sales, servers, TCP/IP, Technical support, translation, troubleshooting, web page