1. Chiem Saechao
945 W Street | Merced, CA 95341
Mobile: (209) 631-4240 | Email: Chiem3Saechao@yahoo.com
CAREER OBJECTIVE
To work at the position of Information Technology Specialist in which I can contribute to the
advancement of the organization by applying my education, technical experience, and customer
service skills. To gain efficient experience of installing systems and correcting errors to ensure
trouble-free technical support for employees.
TECHNICAL SKILLS AND KNOWLEDGES
Languages: Windows PowerShell, Command Line, VBScript
ERP Systems: Oracle Business Intelligence Enterprise Edition, Oracle Siebel CRM, Oracle E-
Business Suite, SAP Business Suite (ECC 6.0.0) using SAP GUI 7.2
Platforms: Microsoft Widows Server 2003-2008 R2, Microsoft Office 365, Microsoft Windows
98SE, XP, 2000, Vista, 7, 8, Apple Mac OSX, and Linux (BlackHat and uBuntu)
Telephone Systems: Cisco UCCX, Cisco Call Manger, Cisco Unity Voicemail, 8x8 Hosted
VoIP
Virtualization: VMWare,VirtualBox, Microsoft Windows XP Mode
Remote Access: Windows Remote Desktop, LogMeIn, Tomcat, Tight-VNC, MobaXterm, and
PuTTY.
Troubleshooting: Cisco Telephony, Windows XP, Vista, 7, Max OSX, Windows Server 2003-
2008 R2, Microsoft Exchange Server & Active Directory, computer and server hardware,etc..
Software: Veam Back-Ups, Nagios XI, Sophos Anti Virus, Verint Audiolog & Screen Capture,
Cat Tools, Zopim Chat, QuickBooks 2015 Pro, Adobe Cloud Solutions, Microsoft Visual Studio,
Project 2007-2010, Visio 2007-2010, Office 2003-2013, SharePoint 2010-2103, and more.
Virtualization: VMWare,VirtualBox, Microsoft Windows Virtual PC
EDUCATION
California State University, Sacramento
Bachelor of Science in Business Administration, - Fall 2012
 Management Information System - Dec. 2012
Advanced Object-Oriented Programming(VB.NET), Business
Telecommunications(Networking), Database Systems for Business(Oracle, SQL),
Systems Development Life Cycle, Business Process Engineering and ERP Configuration
(SAP Business Suite ECC 6.0.0 and GUI 7.2), Enterprise Resource Planning Systems
(SAP Business Suite ECC 6.0.0 and GUI 7.2)
IT EXPERIENCE
2013-2015 System Administrator
MEDICALERT FOUNDATION
Turlock, Ca
 Administered servers,desktop computers, laptops, printers, phones, personal digital
assistants, smart phones, software deployment, security updates and patches.
 Installed, configured, and maintained new end-user hardware,software,and peripherals

2.  Installed, configured, and maintained new or existing servers,software,and operating
systems.
 Installed, configured, and maintained Cisco IP desktop phones and phone systems.
 Created in-depth documentation of processes and system configurations.
 Monitored, troubleshoot, and resolved issues with hardware,software,and networking.
 Troubleshoot problems reported by users and ensured functionality of user applications
across the organization.
2010-2012 Technical Support Level 2
COMCAST CABLE
Sacramento, Ca
 Responsible for providing technical support and resolution for all Comcast customers
 Responsible for diagnosing hardware, software,operating system and cable modem and
cabling issues, while communicating with Helpdesk to resolve complex issues/problems
 Troubleshoot PC/browser/e-mail/personal webpage/connectivity firewall/router/hub problems
2009-2010 Agreement Admin
VOLT-APPLE
Sacramento/Elk Grove, Ca
 Call center oriented
 Provide award-winning service and support to all Apple customers
 Consulting with customers regarding their AppleCare Protection Plan extended service
agreement
 Administrative duties include processing and responding to customer’s fax and e-mails within
24-48 hours
 Working with multiple computer applications and screens to achieve customer satisfaction
2006-2008 Premier/IRA Banker
WELLS FARGO
Sacramento, Ca
 Call center oriented
 Handling 100-120 calls per day while maintaining a high level of customer satisfaction
 Sell products & services to achieve aggressive sales goals
 Resolving customer complaints and banking issues while cross-selling and marketing
company products and services
 Coordinate activities and meetings to improve banker’s weakness’ in areas of customer
service/satisfaction and sales

3. Chiem Saechao
945 W Street | Merced, CA 95341
Mobile: (209) 631-4240 | Email: Chiem3Saechao@yahoo.com
REFERENCES:
Hau Nguyen
Director of Information Technology
McSwain Union Elementary School District
Phone: (209) 354-2700, ext. 126
Email: hnguyen@mcswain.k12.ca.us
Fermin Ramirez
Director of Information Technology
MedicAlert Foundation
Phone: (209) 534-5306
Email: framirez@medicalert.org