1. Page 1 of 4
SAYAN MAJUMDAR
Phone: 7890419291; 9903109839 | E-mail: sayan.m@outlook.in
IT Engineer - System Admin & Networking; (A+, N+, MCSA, MCP-6031650)
Objective: To work hard with full determination and dedication to achieve Organizational,
Team as well as personal goals in IT domain.
SKILLS
 Server: L1/L2 level troubleshooting skills in Windows operating systems. Installation &
operational knowledge in Windows 2012 server operating system. Windows server 2008 R2,
Win2003 installation, configuration of client-server domain architecture. DHCP, DNS, Active
Directory (AD DS) installation & configuration, IIS-Web server configuration, Hyper-V role.
AD routine administration & specific tasks related to user accounts creation, account lock,
group policies update, domain join-disjoin. Managing & Creating Users, Groups, OU and
computer-accounts.
 Mobile applications: Artoo, Trucell, BR.net Mobile application support and tabular banking
through Tab and Mobile devices.
 McAfee SAAS support.
 Desktop/Laptop/Printer Management: Windows 7, 8, XP installation, configuration
administration, patches updating from WSUS server, maintenance. Microsoft office outlook
2007, 2010 mail configuration, inbox repairing & other support. & optimization. Virus
prevention & support in case of virus attacks. Installation of OS through image file / USB
drive. Local and Network printer installation, troubleshooting and services.
 Data Backup – Restoration: Use of NT Backup, FBackup tool for system, user data backup
and restoration process; Data recovery on priority in minimum time; Documentation of IT
disaster recovery plan and testing.
 Wired, Wireless Networking: Wi-Fi, Wired Network Setup Configuring using switch, basic
router configuration, handmade straight & cross over wire creation; Basic knowledge of RIP-
v2, OSPF, EIGRP, classification of IP address, sub-netting.
 Asset Management: Use of Service-Now tool for users call log management and branch IT
asset (e.g. servers, desktops, laptops, printers, networking devices etc) management.
CERTIFICATIONS
 ITIL Foundation certification (82%); Year: 2013
 Microsoft certified Professional (MCP ID: 6031650), 2008.
 Microsoft certified system Administration (MCSA) from IIHT; Kolkata; 2007.
 Hardware Engineering (A+) & Networking (N+) from IIHT; Kolkata; 2006-07.
 DNIIT - 2 years Diploma course in software from NIIT, 2005.

2. Page 2 of 4
WORK EXPERIENCE
Ujjivan Financial Services Pvt. Ltd IT Engineer October 2014 - till date
 Smart phone mail configuration, Data Backup, Restore, Thunderbird, Ubuntu Linux 14.04,
Libra and Open Office. Windows System support & Administration; Mobile application
(ARTOO, TRUCEL); IT inventory management. Server data backup and restoration as per
requirement.
 McAfee antivirus monitoring, patch updating, through McAfee console.
 Server: L1/L2 level troubleshooting, AD routine administration & specific tasks related to user
accounts creation, account lock, group policies update, domain join, disjoin. Managing &
Creating Users, Groups, OU and computer-accounts. User / Dept. wise group policy allot as
per organization policy.
 Data Backup – Restoration.
 Wired, Wireless Networking: Wi-Fi, Wired Network Setup as per requirement.
 IT Asset and Software License Management and renewal as per process.
Adecco India Pvt. Ltd, Kolkata IT Engineer February 2011 – October 2014
Key Responsibilities:
 Daily basis System, Servers data backup monitor, testing by restoration if require.
 Working on windows 2008 R2, Terminal Server, File Server and Hyper-V.
 Manage windows updates and distribution of the same through WSUS.
 Anti-virus installation, windows patch updates on the systems.
 Creation and Managing of Domain users, Groups, OU and Computers Accounts, User profiles.
 MS Outlook mail configuration, mail backup, inbox repair & other support.
 Domain login error troubleshooting; PCs domain join, disjoin, account lock.
 User, Department wise File Folders sharing & security rights access permission.
 Allocation and facilitation of IT resources at Branches (Desktop, Laptop, Thin Clients, Network
Link, Printers and other accessories.
 Resolve local and remote users daily IT issues as per SNOW ticket management tool.
 Provide remote support through RDP, Team viewer, Ammy admin tools.
 Server OS 2008-R2, 2003 std; Windows 7, XP prof. administration of 114 Desktops
(DELL/HCL/IBM-LENOVO/ACER) and laptops, smart phone, blackberry etc.
 Managing and Configuring DHCP Scopes, MAC Address based DHCP Filtering.
 Resolving user daily complaints/technical issues on time.
 Vendor management for IT products #Desktop #Laptop #Printer #Scanner.
 Flexible to doing night shifts as per work load.
 Asset and Device Management (Maintaining and keep Tracks of IT devices).
 Administration of CCTV, Access control, PA system, Projectors & Video conferencing systems.
Achievements:
 Hand on experience in branch office IT infrastructure setup for 24 workstations; including
Terminal server, network printer.
 Client computers domain migration.

3. Page 3 of 4
Previous Employer
Hotel–ITC Sonar, Kolkata IT-Service Desk Engineer April 2008-January 2011
(Off Roll)
Key Responsibilities:
 Hand on experience on Wi-Fi devices (like Link-sys, SMC, Accton etc.), Local Area Network,
Wi-Fi (LAN) management.
 Resolved the problem of access points by tracing the faulty cables between Wireless devices;
Fault finding of network cables.
 Cisco switch, HCL & D-Link switches and Fiber Optic media converter etc.
 Work as a team member with other Technical Staff, such as networking to ensure
Connectivity and compatibility between Systems, Install, configure, and upgrade desktop
Hardware and peripherals to include, Network Cards & Printers.
 Provided end user support of Wi-Fi connectivity and configuration for Blackberries, various
models of the I-Phone, I-Pad, and Android devices.
First Employer
INTEGRATED TECHNOLOGY HW/Network Support Eng Feb 2007 - June 2007
Kolkata
Key Responsibilities:
 Working actively in a team to achieve desired results.
 PC maintenance & troubleshooting related to Hardware & Software.
 Installation & Maintaining Windows 98, Windows 2000, Windows XP SP2, 3 & troubleshooting.
 Installation of Application Software’s Office 2000, Tally 5.4, Corel Draw, Photoshop 7,
Dreamweaver MX, Flash MX, Visual Basic 6.0, VB.net 2003.
 Responsible for Support and maintenance of hardware driver sets required to support the
standard platforms delivered as part of the PC Fulfillment process.
 Computer Repairs and Troubleshooting.
 Managing RJ-45 Wires, IO Ports & Switches.
 Printer, scanner installation.
 Maintaining Client PCs.
 Configuration & Troubleshooting and Backup of E-Mail Client like Outlook Express / MS
Outlook.
ACADEMIC QUALIFICATIONS
 M Sc. (IT) from Sikkim Manipal University.
 Bachelor of Arts (B.A) Graduate from Tripura University in 2003 (Full Time).
 Secondary & HS (+2) from Tripura Board of Secondary Education in 2000(Full Time).

4. Page 4 of 4
PERSONAL INFORMATION
Name : Sayan Majumdar.
Current Location : Kolkata.
Date of Birth : August 1981.
Gender : Male
Marital status : Married
Passport : Yes.
PAN card : Yes.
Languages Known : English, Hindi & Bengali.
Nationality : Indian.
Strength : Positive attitude, Friendliness & Hardworking.
I hereby declare that the information furnished above is true to my knowledge and
belief.
Regards,
Sayan Majumdar.
Date:
Location: Kolkata