1. Colin M. Frye
Data Management Associate, Reporting Analyst
Home: 2630 8 1/2 Ave - Rock Island, IL 61201
Email: colinfrye81@gmail.com
Phone: 847-772-8375
Objective:
To obtain a position which presents me with suitable challenges and growth opportunities related to software
development or IT Helpdesk positions
Primary Education:
Bachelor of Science in Computer Science/Math, Augustana College in Rock Island, IL; Class of 2004
Supplemental Education:
Microsoft Excel levels 1-3 at Blackhawk Community College (required for Group O)
Microsoft Word levels 1-4 at Blackhawk Community College (required for Group O)
Introduction to SQL online course through Blackhawk Community College and Ed2Go
Beginner’s C# online course through Blackhawk Community College and Ed2Go
Employment Experience
Current: Group O Marketing Solutions, June 2005 - Present
Data Management Associate (Nov 2006-Present)
 Process address files sent by client companies, correcting and formatting them to various USPS
standards (Letters, Flats, Postcards, Parcels, Bound-Printed Matter, etc) in a manner designed to save
our clients as much money as possible in bulk mailings
 Securely processing and transferring multi-million-dollar reward card files for clients
 Extensive use of Excel, using formulas to manipulate and verify data content and pivot tables to provide
concise summaries of data
 Extensive use of basic MS-SQLin SQL Management Studio to check for incoming and outgoing files
and to confirm that those files were processed, as well as to verify data validity in address files where
necessary.
 Responsible for creating and/or maintaining documentation of all processes related to position, how to
process each client’s data types, how to print clients’ checks to their own specifications
Check Imprinter (May 2008 - Present)
 Responsible for printing and verifying clients' checks and observing conformity to the appropriate
banking standards while respecting the security of clients' sensitive information
Reporting Analyst (May 2011 – Present)
 Runs (and modifies, as necessary) SQL scripts and queries across multiple servers and databases
 Accesses multiple-database search results, places and formats them into report files which are posted to
various locations for different departments’ and clients’ needs
Imprint Agent (Primary from May 2006 – Nov 2006, Backup until April 2014)
 Printing customer data and documents as well as inter-office documents on Canon printers, Lanier high-
volume machines, Xerox 700 Color digital press and Xerox 4127EPS Black & White digital press
 Ordering and inventory for stock and maintenance supplies for printers
 Basic Xerox printer maintenance and prior to that, basic Lanier printer maintenance
Call Center Representative (June 2005 - May 2006)
 Responsible for customer support, documentation of call information
 Following FCC & FTC guidelines pursuant to each program supported

2.  Processing incoming mail specific to different programs
 Additional work in production department on videojet machine, stitcher, folder, and press plate
processor
Prior:
IT Operations; Bituminous Insurance and Casualties, Sept 2006 - Jan 2008
 Primary responsibility was Mainframe and PC Operations in Evening shift
 Ability to follow written daily procedures and adapt to non-forewarned changes in same procedures
 Tasks performed independently, with little on-site supervision and no coworkers present during shift
 Operated Xerox printers, models 4635, 92C, and Nuvera 144, with troubleshooting and minor
maintenance
Telephone Service Representative; APAC Customer Services Inc, June 2004 - June 2005
 Primary responsibilities were to take sensitive credit card information to transfer balances from
competitor companies to CitiBank, while maintaining a professional and courteous interaction with
customers
Computer skills:
Programming
 MS SQL, MS C#, MS Visual C++, HTML
Personal Computer
 Microsoft Windows 95, 98, 2000, ME, NT, XP, 7, 8, 10
 Apple OS X, including Terminal interface for basic Unix operations
 Microsoft Office (Word, Excel, Outlook, PowerPoint)
o Strong skills in Word and Excel
 Internet and E-mail operations
PERSONAL:
2003 - Present: Kung Fu Quad Cities (currently brown belt level 3)
2012 - Present: Fencing Instructor for the city of Rock Island at the Rock Island Fitness and Activities Center