1. (918) 230-5911
travis.wolcott@gmail.com
Timothy
Wolcott
IT Specialist
Profile
An intelligent motivated IT
manager who has a vast
knowledge of web applications,
networking, and computer
software and hardware. Able to
advise, improve, and motivate
support staff in many areas.
Key Qualifications
7+ Years managing and training
technical support staff.
Excellent communication, problem
solving, analytical reasoning, and
interpersonal skills.
Ability to adapt to strict deadlines
and handle pressure coordinating
multiple people on varied tasks.
Education
Oklahoma State University
Bachelor of Science:
Management Information Systems
1995-2000
A+ Certification
2000
IT Skills
MS Office Suite
SQL Server Management
Windows Severs & Desktops
Winvoice Online
e.Lens
e.Drill
Lenstock
Work Experience
Head of IT Support
e.lens Inc. (09/2001 to Present)
Primary Duties:
Management and training of staff
Scheduling computer and network upgrades
Resolving escalated support issues
Secondary Duties:
Managing remote web and SQL servers
Configuring and managing networking hardware
Data analysis of sales and JIT inventory information
Project management of new products
Previous Duties:
Development of software and hardware
Installation of e.lens products
Collections for past due accounts
Inventory management
Phone support and sales of e.lens products
Support Tech
Decision One (08/2000 – 08/2001)
Duties:
Phone support for Netscape
Second level support for Blue Light
Phone Support for Blue Light