Valentin Vîna has over 11 years of experience in IT support and administration roles in Romania, Czech Republic, and Ireland. He currently works as an SAP Product Specialist for OpenText in Cork, Ireland, where he troubleshoots customer issues and documents solutions. Previously he held roles as a senior technical specialist at AT&T and as an IT specialist at IBM Czech Republic, where he supported various operating systems and resolved network-related problems. He aims to relocate to another country to further his career.

1. VALENTIN VÎNA
OpenText - SAP Product
Specialist VIM & Business
Center
Cork Ireland
+353874675570
vina.valentin@yahoo.com
Skills
1. Networking
2. Windows Server
3. Databases×
4. Operating Systems
5. Network Security
6. Troubleshooting
7. Unix
8. Active Directory
9. Hardware
10. Management
11. Linux
Linux
Firewalls
Security
Windows
IT Service Management
System Administration
Network Administration
Computer Hardware
Infrastructure
MSQL
SAP
HP-UX
VMware
ECDL Certification
IT Operations
Data Analysis
AIX
ECDL INSTRUCTOR
Performance Tuning
VMware ESX
SAN
IBM Tivoli
Netcool
System Deployment
Data Science
IBM iSeries
Summary
With over 11 years of proven experience in IT Support Specialist and IT
Administrator roles in Romania , Czech Republic and Ireland, I have
demonstrated my talent and now I would like to relocate to another country
to further my career in an exciting company and meet new people of high
quality .
Work History
Feb 2015 -
Present
SAP Product Specialist-Vendor Invoice Management &
Business Center
OpenText
Troubleshooting and finding solutions for customer issues in a timely
manner via telephone, email, support systems and, where necessary,
remote support.
· Producing detailed written documentation of all customer issues within
the company database.
· Authoring of technical documents in the knowledge base.
· Strong interaction with other departments and teams in troubleshooting
major issues.
- Write Technical Documentation based on solved cases.
- Member of OpenText Cork Social Committee.
- Media Admin of OpenText Cork Social Committee.
Aug 2014 -
Feb 2015
Tier II Senior Advanced Technical Specialist
AT&T
Remote support for customer and internal network infrastructure
Troubleshooting and solving network related issues in various
technologies - switches, FWs, routers, access points, voice devices
Configuration and administration of network devices- Cisco and other
vendors’ equipment
Supporting customer Firewalls - Checkpoints, ASA-PIX
Service requests - user administration
Problem and change management
Handling problem tickets – open, transferring, troubleshooting, resolving
Handling change tickets – open, implement, close– LAN, FW, WAN
Escalation point for 1st level team
Escalating to 3rd level team
Communication with customer, Vendors (Cisco etc), OSS, SM etc
Patch management on Cisco devices- APARS
Prepare reports
Asset management
Maintain customer specific documentation
Follow up the instruction given by Employer and Direct Manager.
Jan 2014 -
Aug 2014
IT Specialist
IBM Czech Republic
I was responsible for monitoring, controlling and operating complex
computer systems, networks, applications and/or distributed systems in
a multi vendor environment.
Responsible for analyzing first level problems for all systems (according
to the service agreements), resolving and routing as appropriate,
supporting the Systems Management Processes specific to their
customer requirements, performing I/O (tape and print) duties where
appropriate and batch management when required.
Managing incoming alerts from TEC Console like – DB down, SAP
instance down, node down, cluster down, backup failing issues, scripts
not running properly, File System low disk space, MQ queries not running,
Windows Server Issues like: low disk space, active directory issues,
backup failing, long response from RID Masters etc…
SYSTEMS: UNIX, AIX, HP-UX, WINDOWS SERVER 2003,2008,2012,
SOLARIS

2. Feb 2013 -
Dec 2013
SOFTWARE TEHNICIAN-Level 3
XOR IT
LEVEL 3 IT SPECIALIST NUCLEAR POWERPLANT
Job Description: setting up the basic technical infrastructure of a new
employee’s workspace, specialist in computer and network security,
including the administration of security devices such as firewalls, as well
as consulting on general security measures.
responsible for investigating and diagnosing network problems,
collecting IT usage stats, making recommendations for improving the
company's IT systems and carrying out routine configuration and
installation of IT solutions. Setting up new users and managing backup,
security and passwords.
Jan 2011 -
2013
IT Consultant
Valentin Vina I.I
OWNER-Manager(Full time) Period
Jul 2012 -
Dec 2012
Sales Consultant
RTC Holding
SALES CONSULTANT(Full time) Period: Company, Job occupation: B2B
Sep 2006 -
Dec 2012
IT Manager
THEORETICAL HIGH SCHOOL OF BANEASA
Job Description:
Manage overall IT infrastructure and oversee the performance of an
organization’s Internet and Intranet networks by maintaining their
hardware and software, installing upgrades and more.
Support Windows environment including Windows 7, Windows 8, Office
2010, 2013, Server 2008, 2012.
Education
Sep 2003 -
Jul 2008
4 Years of College
Ovidius University - Constanta
1999 - 2003 Telecom Technician
Telecom. High School
Certifications
Microsoft® Certified IT Professional: Enterprise -Desktop
Support Technician
Microsoft
Microsoft Windows Server 2008 – 2012 Configuring,
Installing& Managing
IBM
Agile Program/Project Management
AT&T
MCSA
Microsoft
MCSE
Microsoft

3. INDEPENDENT COURSEWORK
Microsoft® Certified Technology Specialist: Windows® 7, Configuration
Network Administration
Microsoft Windows Server 2008 – 2012 Configuring, Installing& Managing
UNIX Administration
Linux Administration
AIX Administration
SAP BASIC ADMINISTRATION
SQL BASIC MEINTENANCE
Change Management
Agile Program/Project Management
Agile PG/PM: Technical Project/Program Management
IP Networking: Senior Specialist-Network Support
IP Networking: Senior-Network Support
IP Networking: CCNP Equivalent Routed Networks Advanced
IP Networking: CCNP Equivalent Troubleshooting Networks Advanced
IP Networking: CCNP Equivalent Switched Network Advanced
Projects: AEL Infrastucture Implementation (E-learnig solution)
Benefits for students
Optimization of the learning process
Benefits for teachers
Less time for configuring experiments and simulations
Benefits for school
Virtual laboratories are much easier to install and manage than traditional laboratories