Allison Moody has over 15 years of experience in customer service, administrative support, and secretarial roles. She has strong communication skills and the ability to learn new systems quickly. Most recently, she worked as a Customer Service Representative helping customers with unemployment services and job searches. Previously, she held secretarial roles providing administrative support to maintenance, housekeeping, and quality management departments. She also has manufacturing experience working in fabrication.

1. Allison Moody
1214 Spring Branch Rd., Wilmington, NC 28405
Phone: (910)769-1875 Email: aly70cat@yahoo.com.
EXPERIENCE
Customer Service Representative, Rescare, Wilmington, NC 3/25/2014-6/30/2015
Work closely with NC Department of Workforce Solutions (New Hanover County) staff to provide customers with fully integrated
unemployment and job search related services. Greet customers and manage activity flow in reception area, answer phones,type
letters, file, etc. Call customers failing to report for appointments or to arrange appointments for Case Managers. Aide customers by
inputing data into data base,assisting with resume creation and refinement. Proficient in Microsoft Office Suite, excellent knowledge
of NCWorks, DWS scheduler and Unemployment Mainframe. Strong interpersonal skills and ability to communicate effectively and
professionally.
Senior Secretary, Our Lady of Mercy Life Center, Guilderland, NY 9/3/2002-1/8/ 2014
Eight years as a Senior Secretary for the Maintenance,Housekeeping & Quality Management departments. Daily management of
Environmental Services/Maintenance Departments' employee time keeping, scheduling,meetings, logs, safety committee,
presentations, policy and procedure updates,coordination of services and contracts and purchasing needs.Also secretary to facility
Quality Improvement Specialist. Responsible for creating, compiling and distributing reports and management of QI documents.
Member of Quality Management Committee.
Three years as Senior Secretary for the Resident & Family Services/Social Work/Admissions team. Handled all faxing, emailing,
scheduling,document updating and management as well as assisting the Admissions Manager with referral reviews, admission
coordination, facility tours and admission paperwork with residents and families.
Secretarial/Fabrication, Dynabil Industries Inc., Coxsackie, NY 1997-2002
Secretary to the Forming department at Dynabil Industries (currently known as Ducommon AeroStructures). Responsible for keeping
logs of parts, tracking and finalizing staff time cards and training staff in the introduction and use of the computerized time
keeping/parts and production system. Worked in this capacity for 8 months until the secretarial positions were downsized due to the
introduction of Lean Manufacturing system.Offered a position working in the Fabrication area as a result of down-sizing. Trained and
excelled at Hot-sizing, Miscellaneous Forming, Brake Forming, Trim and the basics of Drop Hammer and C-Frame work. Proficient
in the Brake Forming process and cross-trained in the creation of a number of aircraft parts from flat sheet metal to finished product.
EDUCATION
Columbia-Greene Community College-1995
A.A.S., Human Services
SKILLS/ACCOMPLISHMENTS
Excellent communication skills. Able to perform a variety of tasks. Enjoy working in a team setting providing high quality service
with compassion and integrity. Strong ability to learn new programs, systems and processes quickly. Amplified interviewing/public
speaking skills.
Specialties include: Administrative support,email, fax, office equipment, meeting facilitation, scheduling, Microsoft Office,
NCWorks, networking, project management and creative problem solving.
Employee of the month - 2003, 2 Heartbeat awards for exceeding goals of company mission statement.
Recognition for creation of facility Disaster and Evacuation Plan
Recognition for facilitation of company ID security badge system
Team Leader - Dynabil Industries