1. ALEXANDRA P. ROUSSO
3110 SPRUANCE ROAD  PEBBLE BEACH, CA 93953  ALEXANDRA.ROUSSO@GMAIL.COM  831.915.8688
GUEST SERVICES & RESERVATION MANAGEMENT
Driving profitability, sustaining growth and positively impacting hospitality & leisure organizations.
Profoundly resourcefuland dedicated professional with 3 years of guest services and supervising experience in
high end boutique hotel operations. Quality and client focused with demonstrated strengths leading high-volume,
customer service oriented environments. Trackrecord of increasing revenue, improving operational efficiency,
creating and training productiveteams. Ambitious self-starter and team player witha superior attention-to-detail
and analytical abilities. Strong planning, project management, organizational and interpersonal communication
skills.
EXPERTISE INCLUDES:
Revenue Growth  Leading Loyalty Guest Programs  Inventory Control  Guest Services Excellence  Vendor
Sourcing & Negotiation  Scheduling  Reservation Administration  Safe Work Environment Practices Staff
Motivation & Supervision Training & Development  Service Enhancements  Performance Management  Opera
Hotel Software OpenTable  SALTO Systems
PROFESSIONAL EXPERIENCE
BERNARDUS LODGE - CARMEL VALLEY, CA (2013-2016)
Multiple promotions through the ranks of this 4-star destination resort.
FRONT OFFICE SUPERVISOR (2015-2016)
LEAD GUEST SERVICES HOST (2015)
CONCIERGE (2013-2015)
Combined Contributions:
Promoted to execute all guest services operations including reservations, concierge and bell desk services forthis
57 room resort hotel. Oversee and coordinate daily operations. Manage VIP guests and groups experience.
Facilitate all staff training. Provideknowledge of hotel services, facilities, policies, room rates, and local attractions.
Manage scheduling and forecasting. Coordinate daily operational reports and forms. Accommodate fine dining, spa
services and all additional activity reservations, including celebrity clientele. Play an instrumental role in the
growth of the Front OfficeDepartment. Supervise up to 5 employees withoversight forstaff of 15.
 Key player in achieving top level guest feedback scores
 Consistently increased overall guest serviceexperience
 Nominated “MCHA Excellencein Hospitality" 2 consecutive years.
 Implemented an innovative training system and amenity program which has directly contributed to
revenue increases.
MERLOT BISTRO & PORTOBELLA - CARMEL, CA (2012-2013)
SERVER
Served a diverse clientele including local patrons and private parties serving upwards of 100 guests.
Accommodated customers with a friendly and welcoming demeanor. Providedmulti-tasking skills including
serving, bussing, and hosting. Attended to customers’ dietary restrictions and foodallergies with prompt urgency
resulting in experience satisfaction and quality of service.
ADDITIONAL PROFESSIONAL EXPERIENCE INCLUDES:
ASSISTANT CITYEDITOR - CALIFORNIA STATE UNIVERSITY LONG BEACH, DAILY 49ER NEWSPAPER
CO-FOUNDER OF BEACH NEWS-CALIFORNIA STATE UNIVERSITY LONG BEACH, TELEVISION BROADCAST STATION
EDUCATION & PROFESSIONAL DEVELOPMENT
BA in Communication & Journalism - California State University Long Beach, 2010
PROFESSIONAL DEVELOPMENT COURSES: American Express Fine Hotels & Resorts, 2016