1. THANDIE MBELE CV
RECEPTION / CLIENT LIAISON
COVER LETTER
I am writing to you to express my interest in the PA/Administration position currently available at your
company. I believe that I am an excellent fit for this position, given my extensive background in office
management and administration. I believe and know that my skills and qualifications prove my ability to fill
that role.
In the job description for the position in your company, there were some requirements that stood out to me:
Language skills and ability to communicate well with people at different levels and from different
background..
Written communication skills.
Good telephone etiquette and above average planning and organizing skills.
Ability to identify and handle confidential matters.
In my current role as Administrator/Reception/Switchboard, I have learned and mastered the skill of
communicating with people from different levels, backgrounds and races. I have natural ability to work with
people, help clients, customers as well as the public at large and I do collaborate well in teams. As a
Receptionist/Administrator I am required to communicate with different people of different status, by
applying both verbal and written communication. In most cases I am required to obtain clients financial
information and confidentially treated such information. I understand that good interpersonal skills allow for
a more comfortable and cohesive office environment.
I believe that after you have reviewed my application and resume you will see that I possess an excellent
skill set which matches your requirements perfectly.
CONTACT DETAILS
Thandie Mbele
083 343 7667 / 078 819 3574
011 207 5000 / 060 319 5195
thandiem@netstar.altech.co.za
EDUCATION
Izitikeni Secondary School
Matric (Grade 12)
1994
Vaal Triangle Technicon
Human Resource Management
1997
Subjects
1. Human Resources
2. Business Management
3. Statistic
4. Business English
5. Business Communication
UNISA
Customer Service Management
2004
SOFT SKILLS
Render exceptional customer service
Deliver first contact resolution whenever possible
Retain clients
Strong communication skills
Honesty
Teamwork
Strive for continuous improvement
Eager to learn new things
Ability to communicate effectively with co-workers and clients
2. Ability to listen carefully
Product knowledge
Relations and sales ability
Attention to detail
Able to work well individually and in a team
COMPUTER SKILLS
Word
Excel
Outlook
Power Point
Explorer
CRM
Mailbox
CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills and experience.
PERSONAL INFORMATION
Nationality South African
Physical Address 154 Nxiweni Section, Tembisa 1632
Birth Date 7 March 1975
ID Number 750307 0480 08 8
Gender Female
Marital Status Single
Number of Dependents 2
Languages English, Xhosa and Zulu
PROFESSIONAL EXPERIENCE
May 2009 to Current
Switchboard Operator / Receptionist
Altech Netstar - Vehicle Tracking Company
Central Park Offices, Randjespark, Midrand
Directing of calls to relevant people or departments
Massage taking
Welcoming Clients
Sending and receiving of parcels
Booking of meetings
Communicating with MD and Managers
Administrator
Upcoming Clients info on CRM
Debt collection on overdue accounts
Dealing with Clients queries on CS mailbox
Arranging of refreshments for boardrooms
Reason For Leaving
Financial
_____________________________________________________________________________________
March 2008 to April 2009
Data Capturer
Smith & Smith Attorneys
Contacting Clients
Opening new files
Employment confirmation
Communicating with Banks
Reason for Leaving
Contract Expired
_____________________________________________________________________________________
3. July 2006 to February 2008
Data Capturer
Adcorp Talent Resources
Capturing of CVs for GED of Educators, Heads of Department and Principals
Reason for Leaving
Project Ended
_____________________________________________________________________________________
March 2005 to June 2006
Customer Advisor
SMD Salvage
Advising Customers
Reason For Leaving
Contract Ended
_____________________________________________________________________________________
REFERENCES
Chantel Du Plessis Netstar 011 207 5400 / 076 770 1943
Matthews Sathekge Smith & Smith Attorneys 011 975 8109
Lerato or Fatima Adcorp Talent Resources 011 306 5000 / 011966 6000
_____________________________________________________________________________________
AVAILABILITY
1 Month
_____________________________________________________________________________________
REMUNERATION REQUIRED
R10 000 Negotiable
_____________________________________________________________________________________
