1. Geizi S. Dubon
12 Folsom Street Revere MA | 617-637-3062 | geizidubon@me.com
SUMMARY
Seeking a position that utilizes my diverse background in customer service, retention and
fidelization inacompanyin whichIcan grow as a professional and furtherfostermyskillset.
EDUCATION AND CERTIFICATIONS
Le Cordon Bleu Boston College of Culinary Arts May 2012
Cambridge, MA
Baking and Pastries
SKILLS
Microsoft Office Social Media Product Knowledge
Problem solving Customer Service Inventory Control
Relationship Building Insurance Billing Bilingual (Spanish)
PROFESSIONAL EXPERIENCE
EZ Pass East Boston April 2014-Present
East Boston, Ma
Customer Service Representative
 Assist walk-in patrons in high volume customer service officeupdate account
informationandprocessingapplications.
 Paymentsprocessing.
 Cash outand prepare depositatendof shift.
 Openand close office asneeded.
 AssistingSpanish-speakingpatronswithall customerservicerelatedactivities.
 Processwebapplications, paymentoptionchanges,toll adjustments,addtags,
transfers,and transponderreplacements.
 Dealingwithlarge enterprise accounts.
 DealingwithsensitiveR.M.V customerdata
 MeetMassDot standardsand deadlines.
Ebams24, November 2013-July 2014
East Boston, MA
Administrative Assistant
 Provide operational supporttocompany’sC.E.O
 Manage all social mediarelatedactivitiesi.e.creatingandsharingvideos,updating web-
content,creatingblogs.
 Answeringandtransferring phonecallsincludingincomingsalesinquiries.
 Managing executive’sschedule.
 Coordinatingandmanagingcompanyevents.
 Provide productinformationtocustomerthatwalkinto the office.
 Provide initial trainingsessionstonew customers.
 Manage customersfinancial andaccountinformation.

2. Accomplishments:
 Organizedthe GrandOpening, attendedbyBostonCityCouncilorSal LaMattina, and
Zorica PantićPresidentof WentworthUniversity.
Biddy Hair Salon March 2006-Present
East Boston, MA
617-567-1064
Administrative Assistant and Guest Service Attendant
 Supervisedandmanagedateamof four stylist.
 Welcome guestsandascertaintheirbeautyneeds.
 Exceptional organizationaland interpersonal skillsthathelp tofosterapositive work
environment.
 Performopeningandclosingduties,asneeded
 Assumedcontrol toall financial aspectsof the independentcosmetologybusiness,
includingprice setting,monthlyexpense budgeting,advertisingandpromotions.
 Respondtoguestinquiriesandrequestsinatimely,friendlyandefficientmanner
 Managed all social mediaandmarketingactivities,createdaFacebook“Like Page”and
Pinterestpage.
Accomplishments:
 Helped the ownertoestablishthe salonsince the beginningof operations.
Beachmont Catering April 2012 – September 2012
Boston, MA
339-532-9201
Assistant Chef
 Oversaw all foodoperationsof aclient’skitchen.
 Assistedthe executive chef withall areasof foodproduction andpreparation.
 Ensuredtimelyandconsistentservice thatresulted insatisfiedguestandreferralsof
newevents.
 Successfullyranbanquetsthat servedupto700 people.
 Maintainedbelowbudgetexpensesthroughaccurate planning,purchasingandcost
effectiveoperating.
 Managed all social mediaandmarketingactivities,createdaFacebook“like” page and
Pinterestpage.