1. OBJECTIVE
To secure a growth oriented position within an established organization that will make
effective use of my broad skill set and vast experience in service oriented work settings.
I am particularly interested in settings that will allow me to exercise my exceptional
communication skills.
EDUCATION
Rampart High School  June 1987 Graduate
 Advanced college prepratory coursework.
EXPERIENCE
Customer Service Representative , Garden City Group LLC, March 2012 – Present
Columbus Ohio March 2012 – Present
 Subject Matter Expert. Vital in creating procedural communication for representatives in daily
correspondence with claimants.
 Aiding business and individual clients in proper protocol for filing legal claims for Class Action ,
Bankruptcy, and Securities lawsuits.
CSR, JP Morgan Chase, Gahanna Ohio December 2009 – January 2012
 Presented home owning clients with viable solutions regarding mortgage modification through
the newly added Home Affordable Modification Program (HARP).
 Particpated in client retention and quality control compliance.
Benefits Specialist, Medco Health Solutions, Dublin Ohio. April 2007—September 2009
 Assisted clients in obtaining cost saving solutions regarding medical prescription budgets.
Often selected to work with Special Care patients who require “next level” attention.
 Assisted with the training and orienting of new employees.
CSR /Sales Representative, AT&T, Reynoldsburg, Ohio March 2001—May 2006
 Provided business account management and retention services for existing clientele.
 Sharp focus on achieving preset sales goals regarding telecommunication products.
SKILLS
 Over 18 years of customer service experience.
 Proficient in Microsoft Word, PowerPoint, Word Perfect and various internet applications.
 Excellent communication, problem solving and leadership skills.
 Quick comprehension of proprietary interfaces and data.
 Highly capable of successfully working both independently and with a unified team.
 Driven to exceed previously achieved goals and accomplishments.
References will be provided upon request.
STEPHENA.STEELE
6894GardenTerraceRd,ColumbusOhio43229614-202-8979ironsteele69@gmail.com