Pattiann Donovan has over 10 years of experience in administrative and customer service roles. She has a proven track record of providing exceptional customer service and experience managing sensitive records. Currently she works as an Administrative Assistant at Massachusetts College of Art and Design where she assists students with financial aid and manages student financial records.
1. Pattiann Donovan
Boston, MA 02127 ~ (857) 615-4559 ~ donovanpattiann@yahoo.com
SUMMARY OF QUALIFICATIONS
Skilled Administrative Professional with over 10 year of experience providing customer services, office management, human resources, and
data entry. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and
inventory oversight. Proven track record of providing exceptional customer service to diverse populations with strong ability to meet
deadlines.
PROFESSIONAL EXPERIENCE
Massachusetts College of Art and Design, Boston, MA July 2016 to Present
Administrative Assistant (Temporary)
Providing office support by answering phones, managing traffic flow, and incoming and outgoing correspondence
Managing sensitive confidential student records and responding to inquiries in person, by telephone, email, and mail
Collaborating with other teams and programs including various campus offices
Implementing college policies as they relate to financial aid and understanding of the federal verification process
Performing financial calculations to assist students with understanding the balances, loans, and other costs associate with their
education
Running financial reports from the internal database and sending up to date statements to students and parents
Responsible for data entry student financial aid records and ensuring all information is entered accurately
Katherine Gibbs College, Boston, MA 1999-2012
Administrative Assistant, Office of the President and Director of Admissions
Create and manage schedules for all admissions representatives
Completed daily reports including financial aid, admissions and accounts receivables/payables
Greeted all visitors and callers and directed them to the appropriate departments and staff
Managed multi-line telephone systems including transferring and screening calls in addition to taking messages
Managed office and kitchen supply inventory and placed orders as needed
Processed student tuition cash and credit card payments
Vina Financial Group, Boston, MA 2002-2006
Office Manager
Performed and coordinated all administrative office tasks including accounts payables and receivables
Placed orders for office supplies and managed multi-linephone system including; screening calls and taking messages
Made daily bank deposits and withdrawals
Supervised staff of six financial coordinators; hired and trained new employees
Russo & Sons Inc., Boston, MA 2001-2002
Data Entry Clerk/Customer Service Associate
Selected and purchased merchandise for restaurants according to buyer/customer needs
Provided buyers/customers with price, cost and shipping quotes
Received and entered buyer/customer orders into a customized product database
Dispatched orders to main warehouse for buyer/customer delivery
EDUCATION
Katherine Gibbs College, Boston, MA 1999-2001
Associates Degree in Science, Legal Office Administration