Marcus Baker is seeking a position where he can utilize his skills and experience. He has over 10 years of experience in office administration, customer service, records management and tutoring/mentoring students. His most recent role was as a Guidance Clerk at Cradock Middle School where he assisted students, parents and staff.

1. Marcus Anthony Jay Baker
1032 Cherokee Road Apt. F
Portsmouth, VA 23704
757-230-8330
marcusbaker3k@gmail.com
Objective
My goal is to become associated with a company where I can utilize my skills and gain
further experience while enhancing the company’s productivity and reputation.
Professional Skills
 Excellent communication and teamwork skills
 Strong analytical and critical skills
 Typing Speed; 60wpm
 Knowledge of grammar, spelling, business English and math skills
 Ability to operate common office machines, such as calculators, computers and
telephone.
Professional Experience
Portsmouth Public Schools
Guidance Clerk, Cradock Middle School (2014- Present)
 Assist students and parents with initial registration and/or withdrawal procedures.
 Schedule appointments for the guidance counselor.
 Maintain an accurate log of students that consult with the guidance counselor.
 Assist other student service workers with obtaining student information and
maintenance of the information in cumulative records.
 Maintain student records
 Letters and correspondence/mass mailings
 Perform other duties as assigned by immediate supervisor.
 Log entries for students who have had disciplinary action.
 Prepare placement packages for students needing alternative placement.
Tidewater Community College Student Activities-Portsmouth, VA
Office assistant, Student Government Association President, 2011-2014
• Assisted with phases of orientation program.
• Managed 20-30 students to assist with student engagement
• Coordinated with student leaders.
• Assisted students in all clubs with organization, budgeting, and planning.
• Participated in concert committees.

2.  Performed basic office duties.
 Records management, data management, drafting and editing short office memos
Upward Bound Program- Portsmouth, VA
Counseling, Mentoring, Office assistance, 2012
 Tutored high school students in Math, Science, English, and History.
 Provided mentoring for students struggling with academics and/or the transition to
different levels of education.
 Created workshops for high school students discussing various topics such as
professionalism, etiquette, preparing for college, family planning, and other topics
related to life after graduation.
 Performed basic office duties.
 Records management, data management, drafting and editing short office memos
Wolfe Contractors- VA Beach, VA
Apprentice, 2010-2012
 Served as an HVAC installation apprentice.
 Installed and uninstalled heating and cooling systems.
 Excelled in customer service while maintaining account database.
 Managed a high-volume workload within a deadline-driven environment.
TJ Maxx- Chesapeake, VA
Customer Service Manager, 2004-2008
 Managed customer service issues to ensure pleased customers and repeat business.
 Received and accounted for merchandise.
 Assisted with new employee training including store policies, services, and register
operations
 Performed a wide range of warehousing activities, including receiving, processing,
storing, and shipping various types of materials.
 Inspected and processed incoming shipments.
 Completed and managed shipping and receiving reports.
 Recorded types and quantities of items during inventories.
Technology
Operating Systems: Mac OS, Windows 2000, Windows XP, Windows 2007-2010, Linux
Software: Peachtree Accounting, Microsoft Office 2007-2010 ,Microsoft Word, Excel,
Power point, Internet, Outlook.
Education
TIDEWATER COMMUNITY COLLEGE- Portsmouth, VA
Associate in Science, expected 2014

3. Major: Social Sciences
CHURCHLAND HIGH SCHOOL- Portsmouth, VA
Diploma, 2005
References available upon request