Pattiann Donovan has over 10 years of experience in administrative and customer service roles. She has a proven track record of providing exceptional customer service and experience managing sensitive records. Currently she works as an Administrative Assistant at Massachusetts College of Art and Design where she assists students with financial aid and manages student financial records.

1. Pattiann Donovan
Boston, MA 02127 ~ (857) 615-4559 ~ donovanpattiann@yahoo.com
SUMMARY OF QUALIFICATIONS
Skilled Administrative Professional with over 10 year of experience providing customer services, office management, human resources, and
data entry. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and
inventory oversight. Proven track record of providing exceptional customer service to diverse populations with strong ability to meet
deadlines.
PROFESSIONAL EXPERIENCE
Massachusetts College of Art and Design, Boston, MA July 2016 to Present
Administrative Assistant (Temporary)
 Providing office support by answering phones, managing traffic flow, and incoming and outgoing correspondence
 Managing sensitive confidential student records and responding to inquiries in person, by telephone, email, and mail
 Collaborating with other teams and programs including various campus offices
 Implementing college policies as they relate to financial aid and understanding of the federal verification process
 Performing financial calculations to assist students with understanding the balances, loans, and other costs associate with their
education
 Running financial reports from the internal database and sending up to date statements to students and parents
 Responsible for data entry student financial aid records and ensuring all information is entered accurately
Katherine Gibbs College, Boston, MA 1999-2012
Administrative Assistant, Office of the President and Director of Admissions
 Create and manage schedules for all admissions representatives
 Completed daily reports including financial aid, admissions and accounts receivables/payables
 Greeted all visitors and callers and directed them to the appropriate departments and staff
 Managed multi-line telephone systems including transferring and screening calls in addition to taking messages
 Managed office and kitchen supply inventory and placed orders as needed
 Processed student tuition cash and credit card payments
Vina Financial Group, Boston, MA 2002-2006
Office Manager
 Performed and coordinated all administrative office tasks including accounts payables and receivables
 Placed orders for office supplies and managed multi-linephone system including; screening calls and taking messages
 Made daily bank deposits and withdrawals
 Supervised staff of six financial coordinators; hired and trained new employees
Russo & Sons Inc., Boston, MA 2001-2002
Data Entry Clerk/Customer Service Associate
 Selected and purchased merchandise for restaurants according to buyer/customer needs
 Provided buyers/customers with price, cost and shipping quotes
 Received and entered buyer/customer orders into a customized product database
 Dispatched orders to main warehouse for buyer/customer delivery
EDUCATION
Katherine Gibbs College, Boston, MA 1999-2001
 Associates Degree in Science, Legal Office Administration