Elise Stallworth has over 26 years of experience in the mortgage and banking industries with expertise in customer service, mortgage origination, fulfillment, servicing, and collections. She is currently a Contact Manager/Case Manager at PHH Mortgage where she manages delinquent loan portfolios and determines solutions to cure accounts. Previously, she was an Officer at Bank of America where she specialized in loan modifications and customer relationships. She has strong communication, problem solving, and computer skills.

1. ELISE R. STALLWORTH
132 Berehaven Drive, Amherst, NY 14228 Home: (716)895-7519
Cell:(716)308-8647 E-MAIL: PONYELISE@VERIZON.NET
SUMMARY
I am an experienced, dedicated and detail-oriented self-motivated
professional with extensive knowledge and experience in the
mortgage industry. I work well independently and as a strong team
member and provide exceptional customer service. My areas of
expertise include:
Superior Customer Service
Exceptional People Skills/Interpersonal Communication Skills
Full knowledge and understanding of mortgage process from
Origination, Fulfillment and Servicing
Strong Verbal and Written Communications
26 Years of Mortgage/Banking and Customer Service Experience
SKILLS
Microsoft Word, Microsoft Excel, Windows NT, LPS, MSP,CPI
DOCUMENT DIRECT, PACER, SIEBEL, BITB , CUSTOMER SERVICE
COLLECTIONS, PAYOFFS,FORECLOSURE, ORIGINATIONS,DOCUMENT
CONTROL, POOL CERTIFICATION AND HAZARD INSURANCE
EXPERIENCE
7/2014-5/2016 CONTACT MANAGER/CASE MANAGER-CUSTOMER SERVICE/SPOC
PHH MORTGAGE- AMHERST, NY
Responsible for managing a portfolio of delinquent loans and high call
volumes while determining solutions that will cure the account in a
timely manner. Required to utilize appropriate options such as
collections, repayment plans, special forbearance, modifications
and/or short sale to cure the account based on customer’s willingness
and ability. Responds to escalated default mortgage servicing
complaints of varying levels of complexity with accelerated SLAs.
Determines if files require further complex resolution assistance.
Cultivates an ongoing relationship with the customer while expediting
the complaint towards a resolution. Responds to borrower, investor
and 3rd party inquiries while researching and/or preparing
documentation and analyzing requests with established guidelines to
determine appropriate course of action.
1993-2013 OFFICER- SPECIALTY SERVICING ADVOCATE –OFFICE OF THE CEO
AND PRESIDENT-CUSTOMER RELATIONSHIP MANAGER- LOAN

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MODIFICATIONS-BANK OF AMERICA, GETZVILLE, NY
Interrelate with high volumes of customer calls and professionalism
on a continuous basis as an integral part of daily responsibilities.
Developed a working relationship with associates, customers, title
companies and attorneys to receive top quality service and rapid
production time. Analyze/coordinate credit information, income
information and residential appraisals for customers to ensure they
are receiving quality review of files. Pre-underwrite all files for
integrity and compliance of guidelines. Responded both verbally and
in writing to customer inquiries and troubleshoot any problems in a
diplomatic and efficient manner. Reviewed all title work and closing
documents to ensure accuracy and conformance to legal
requirements and bank policies. Constantly prioritized and re-
assessed goals to meet deadlines.
EDUCATION
ERIE COMMUNITY COLLEGE – CRIMINAL JUSTICE
BRYANT AND STRATTON COLLEGE – BUSINESS MANAGEMENT
KENSINGTON HIGH SCHOOL – HIGH SCHOOL DIPLOMA
COURSE: MORTGAGE UNDERWRTING CERTIFICATE
PERSONAL ASSETS – NOTARY PUBLIC IN THE STATE OF NEW YORK, EXPIRATION
DATE: 1/08/2018