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All	
  images,	
  graphics,	
  analysis	
  and	
  models	
  presented	
  here	
  were	
  developed	
  by	
  me	
  
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I	
  was	
  CEO	
  of	
  Doux	
  from	
  2010	
  to	
  2013.	
  The	
  clinic	
  has	
  a	
  yearly	
  revenue	
  of	
  2.5	
  million	
  BRL.	
  In	
  2010	
  the	
  
business	
   has	
   a	
   debt	
   of	
   1	
   million	
   BRL	
   and	
   monthly	
   revenue	
   of	
   64	
   thousand	
   BRL.	
   I	
   fired	
   6	
   out	
   of	
   12	
  
employees,	
  hired	
  new	
  ones	
  and	
  did	
  a	
  quality	
  research	
  with	
  clients.	
  I	
  analyzed	
  results	
  of	
  the	
  research	
  and	
  
the	
  database	
  (750,000	
  records)	
  regarding	
  demographic	
  data,	
  profitability,	
  purchases	
  patterns,	
  cost,	
  time	
  
spent	
  in	
  procedures	
  and	
  sales.	
  
	
  
I	
  opted	
  for	
  a	
  value	
  strategy,	
  high	
  service	
  quality,	
  moderate	
  cost	
  control,	
  investment	
  in	
  digital	
  strategies	
  
and	
  fostering	
  of	
  word	
  of	
  mouth	
  advertising.	
  In	
  the	
  first	
  years	
  profit	
  increased	
  100%	
  and	
  lots	
  of	
  patients	
  
returned	
  to	
  the	
  business.	
  Then	
  I	
  increased	
  price	
  by	
  8%,	
  defined	
  goals	
  for	
  variable	
  remuneration	
  and	
  
more	
  flexible	
  payment	
  options.	
  Most	
  part	
  of	
  profit	
  was	
  reinvested	
  in	
  the	
  business.	
  
	
  
I	
   increased	
   salary	
   of	
   employees	
   by	
   20%	
   and	
   goals	
   were	
   achieved	
   in	
   70%	
   of	
   time.	
   Most	
   employees	
  
received	
  2	
  or	
  3	
  additional	
  salaries	
  due	
  to	
  variable	
  	
  
remuneration.	
  They	
  also	
  got	
  healthcare	
  and	
  their	
  
satisfaction	
  ncreased	
  quality	
  offered	
  to	
  the	
  
clients.	
  
	
  
After	
  2.5	
  years,	
  net	
  profit	
  increased	
  239%,	
  financial	
  	
  
leverage	
  decreased	
  36%,	
  ROI	
  increased	
  206%,	
  ROE	
  	
  
95%,	
  EBITDA	
  98.5%	
  and	
  monthly	
  revenue	
  became	
  	
  
180	
  thousand	
  BRL	
  (almost	
  tripled).	
  
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Tracking	
  tools:	
  
-­‐ Google	
  Adwords	
  
-­‐ Google	
  Webmasters	
  Tools	
  
-­‐ Google	
  Analytics	
  
-­‐ Google	
  Search	
  
-­‐ Woorank	
  
-­‐ Locaweb	
  Control	
  Panel	
  
-­‐ Internal	
  reports	
  
-­‐ Database	
  data	
  
Locaweb Graphics
Daily	
  Visits	
  to	
  Doux	
  Dermatology	
  Website	
  
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START	
  
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REVENUE	
  
PROFIT	
  
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GOAL	
  
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Tableau database
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Sales	
  
Profit	
  
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Below	
  I	
  present	
  a	
  model	
  that	
  simulates	
  population	
  dynamics,	
  where	
  we	
  can	
  see	
  number	
  of	
  consumers	
  
in	
  each	
  class	
  (satisfaction	
  levels,	
  diferente	
  colors)	
  and	
  their	
  evolution	
  over	
  time	
  (weeks).	
  The	
  model	
  
uses	
  artificial	
  intelligence	
  with	
  autonomous	
  choices	
  of	
  partners	
  (unsupervised	
  learning)	
  and	
  complex	
  
behavior.	
  
Tempo	
  t	
  
	
  
	
  
	
  
	
  
	
  
	
  
Tempo	
  t+23	
  
	
  
	
  
	
  
	
  
Consumidores	
  
Estados	
  
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Geolocation	
  of	
  sales	
  in	
  the	
  states	
  
Profit/Loss	
  Analysis	
  
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Patent	
  of	
  the	
  Social	
  Network	
  code	
  
I also develop social network models using artificial
intelligence associated to supervised and unsupervised
machine learning, to identify clusters and relevant
customers in a community. This way, marketing efforts can
be easily directed.	
  
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Clusters	
  inside	
  community	
  1	
  
Community	
  1	
  
(dark	
  red)	
  
This	
   model	
   was	
   conceived	
   through	
  
interactions	
   among	
   clients.	
   We	
   can	
   see	
   the	
  
spatial	
   configuration	
   of	
   the	
   social	
   network	
  
(social	
  distance),	
  connections,	
  positioning	
  of	
  
people	
  of	
  interest	
  (red	
  circles),	
  communities	
  
(diferente	
   colors),	
   clusters	
   inside	
   a	
  
coommunity,	
  people	
  of	
  interest’s	
  connections	
  
and	
  simulate	
  future	
  interactions	
  following	
  a	
  
pattern	
  of	
  interaction.	
  
Consumer	
  of	
  
interest	
  
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Social	
  Network	
  of	
  	
  5.000	
  consumers	
  
Communities	
  in	
  
different	
  colors	
  
Consumer	
  of	
  
interest	
  (red	
  
dot)	
  
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Pattern	
  1	
   Pattern	
  2	
  
Line	
  of	
  pattern	
  	
  
GOAL	
  
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80%	
  of	
  Big	
  data	
  is	
  unstructured.	
  This	
  is	
  the	
  great	
  challenge	
  of	
  businesses	
  in	
  the	
  analysis,	
  given	
  that	
  academic	
  literature	
  lacks	
  a	
  reliable	
  
way	
  to	
  code	
  and	
  analyze	
  this	
  type	
  of	
  data.	
  I	
  developed	
  an	
  algorithm	
  that	
  identifies	
  keywords,	
  the	
  reasoning	
  of	
  the	
  text	
  and	
  the	
  subject	
  
and	
  I	
  have	
  the	
  research	
  skills	
  to	
  develop	
  a	
  new	
  way	
  to	
  code	
  and	
  analyze	
  unstructured	
  data	
  via	
  qualitative	
  analysis.	
  
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Rubens	
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  Fev/2016	
   122	
  
Rubens	
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  Fev/2016	
   123	
   	
  
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   124	
  
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   125	
  
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   126	
  
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Rubens	
  Zimbres	
  Fev/2016	
   129	
  
RUBENS	
  ZIMBRES	
  
rubens.zimbres@eclipso.de	
  
(11)	
  96750-­‐6962	
  
(11)	
  3022-­‐6755	
  

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