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James Wood
Microsoft Digital
Technical Specialist
Tuesday, February 27, 2024 12:00 PM (EST)
SESSION 1 OF 4: MICROSOFT EX & AI
Jamie Cohen-Gronberg
Microsoft Digital
Technical Specialist
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Understanding AI, Viva & Copilots
AI & Employee Experience
It is imperative that AI be led and owned by the business. It is too important to be left in
the hands of technologists alone. This is not a linear technology.
AI change will be measured in years, not decades or generations. It’s a bigger change and faster.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers
AI change will be measured in years, not decades or generations. It’s a bigger change and faster.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers
While generative AI technology is here, enterprise AI adoption needs a strategy
AI technology is here
Time to reach 100M users
Enterprise technology adoption is hard. Innovative
companies keep up by engaging employees better
1. Rapid adoption of new technology is mostly led by consumers, it's much harder for the complex enterprise 2
2. Innovative companies avoid the risk of falling behind through adoption strategies that engage employees
3. Microsoft Viva shapes the employee experience and enables your AI adoption and measurement strategy Copilot for
Microsoft 365
state of AI in 2022 - and a half decade in review, McKinsey
Solution Area Copilot Availability Blogs Demo Video (Public)
Modern Work
Microsoft Copilot (formerly known as Bing Chat Enterprise) Generally Available LINK LINK
Copilot Pro Generally Available LINK LINK
Microsoft Copilot for Microsoft 365
Generally Available
(No seat minimum required)
LINK
Outlook: LINK
Teams: LINK
PowerPoint: LINK
Copilot in Viva
Copilot in Windows Rolling out in preview LINK LINK
Microsoft Copilot Studio Generally Available LINK LINK
Business Applications
Copilot in Power Apps Public Preview LINK LINK
Copilot in Power Automate Public Preview LINK LINK
Copilot in Power Pages Private Preview LINK LINK
Microsoft Copilot for Sales Generally Available LINK LINK; Guided: LINK
Copilot in Dynamics 365 Sales Generally Available LINK
Microsoft Copilot for Service Generally Available LINK LINK
Copilot in Dynamics 365 Customer Service Generally Available LINK LINK
Copilot in Dynamics 365 Field Service Public Preview LINK; LINK LINK; LINK
Copilot in Dynamics 365 Customer Insights Public Preview LINK LINK; LINK
Copilot in Dynamics 365 Business Central Public Preview LINK LINK
Digital & App Innovation
GitHub Copilot Generally Available LINK LINK
GitHub Copilot X Private Preview LINK LINK
Infrastructure Microsoft Copilot for Azure Public Preview Link
Data & AI
Copilot stack with Azure AI Generally Available LINK LINK
Copilot in Microsoft Fabric Public Preview LINK LINK
Build your own copilot with Azure AI Studio Public Preview LINK LINK
Security Microsoft Copilot for Security Early Access Program LINK
Standalone: LINK;
Embedded: LINK
Last updated 1/31/2024. Use info links provided for latest availability status.
Solution Area Copilot Availability Blogs Demo Video (Public)
Modern Work
Microsoft Copilot (formerly known as Bing Chat Enterprise) Generally Available LINK LINK
Copilot Pro Generally Available LINK LINK
Microsoft Copilot for Microsoft 365
Generally Available
(No seat minimum required)
LINK
Outlook: LINK
Teams: LINK
PowerPoint: LINK
Copilot in Viva
Copilot in Windows Rolling out in preview LINK LINK
Microsoft Copilot Studio Generally Available LINK LINK
Business Applications
Copilot in Power Apps Public Preview LINK LINK
Copilot in Power Automate Public Preview LINK LINK
Copilot in Power Pages Private Preview LINK LINK
Microsoft Copilot for Sales Generally Available LINK LINK; Guided: LINK
Copilot in Dynamics 365 Sales Generally Available LINK
Microsoft Copilot for Service Generally Available LINK LINK
Copilot in Dynamics 365 Customer Service Generally Available LINK LINK
Copilot in Dynamics 365 Field Service Public Preview LINK; LINK LINK; LINK
Copilot in Dynamics 365 Customer Insights Public Preview LINK LINK; LINK
Copilot in Dynamics 365 Business Central Public Preview LINK LINK
Digital & App Innovation
GitHub Copilot Generally Available LINK LINK
GitHub Copilot X Private Preview LINK LINK
Infrastructure Microsoft Copilot for Azure Public Preview Link
Data & AI
Copilot stack with Azure AI Generally Available LINK LINK
Copilot in Microsoft Fabric Public Preview LINK LINK
Build your own copilot with Azure AI Studio Public Preview LINK LINK
Security Microsoft Copilot for Security Early Access Program LINK
Standalone: LINK;
Embedded: LINK
Last updated 1/31/2024. Use info links provided for latest availability status.
Microsoft Viva
Empower organizations to continuously improve workforce engagement and performance
Viva Goals
Viva Engage
Viva Amplify
Viva Connections
Viva Learning
Viva Glint
Viva Pulse
Viva Insights
Microsoft Copilot for Microsoft 365
Platform and admin services
Copilot in Microsoft Viva, people, answers, skills,
admin experience, common navigation
Privacy and security
Granular feature access controls, inherited
permissions for 3P, differential privacy for insights
Integrations to HCM, CRM, LMS, wellness, and more
Workday, Qualtrics, SAP SuccessFactors,
LinkedIn, Headspace, and more
Microsoft Viva
Empower organizations to continuously improve workforce engagement and performance
Viva Goals
Viva Engage
Viva Amplify
Viva Connections
Viva Learning
Viva Glint
Viva Pulse
Viva Insights
Microsoft Copilot for Microsoft 365
Platform and admin services
Copilot in Microsoft Viva, people, answers, skills,
admin experience, common navigation
Privacy and security
Granular feature access controls, inherited
permissions for 3P, differential privacy for insights
Integrations to HCM, CRM, LMS, wellness, and more
Workday, Qualtrics, SAP SuccessFactors,
LinkedIn, Headspace, and more
Engage employees across multiple communication
channels and amplify your message
• Employee communities and conversations
• Centralized campaign management
• Pre-built email, page and campaign templates
• Communication analytics and reporting
Viva for
Microsoft Viva +
Rolling out
Copilot in
Viva in-app Copilot summarizes,
recommends, creates content, and
simplifies tasks
Accelerate workforce insights
(sentiment, behavioral, collaboration)
Enhance organizational search and knowledge
Support with upskilling and reskilling
Create engaging workforce communications
Equip leaders with conversation starters
Preview December CY23 | GA CY24
Announcing
Copilot for Microsoft 365
Copilot chat works across Viva data
and apps to support employees,
managers and HR leaders
Self-service coaching and experiences
Enriched with Viva data
Pre-configured prompt library
Simplifies tasks across Viva applications
Private Preview early CY24
Announcing
Microsoft Copilot Dashboard
Measure the impact of
Copilot on productivity
and performance with Viva
Understand readiness for potential impact
Assess usage and adoption metrics
Measure how Copilot is transforming
the way people get work done
Preview November CY23
Copilot for Microsoft 365 + Viva drive performance
AI-powered assistance to transform the employee experience
Copilot for Microsoft 365 Enhanced with Viva
• Accelerates day-to-day employee productivity
(calendar, inbox, tasks, projects)
• Delivers inline task management (e.g. update
my profile) and information retrieval (e.g.
document review, meeting notes)
• Works alongside you within the Microsoft 365
apps and in a standalone experience to help
you navigate any task
• Generative AI based on your unique prompts
• Boosts employee engagement and
performance (OKRs, learning content, skills)
• Guides employees, managers and HR leaders
through moments that matter like onboarding,
team health or career growth.
• Enables you with deeper insights and
experiences through the Microsoft Viva apps
• Elevated prompt context via pre-configured
prompt library
Copilot is available in the Viva Suite!
Copilot in Microsoft Viva
Accelerate workforce insights and boost employee engagement with next-generation AI
Copilot in Viva Goals
Create actionable OKRs and scale
end-to-end goal management
Copilot in Viva Engage
Analyze employee commentary and
craft engaging communications
Copilot in Viva Learning
Deliver curated learning and help
employees build new skills
Copilot in Viva Glint
Streamline data analysis and make
informed decisions
Copilot in Viva Insights
Generate personalized reports and
simplify query building process
AI is changing communication, but if we
embrace it sooner we will be better off
and so will our organizations.
Communication With AI & Copilots
AI & Employee Experience
Jacob Morgan in “The Employee Experience Advantage” suggests three environments that support and reinforce each
other. With the shift driven by Hybrid Work, it has pushed greater weight on cultural and technological environments.
The feeling employees
get working for your
organization
The actual spaces in
which employees
work
The tools
employees use to
get their jobs done
The way we see digital employee experience at 2toLead is based on 3 primary areas of
investment.
Employee communication focuses on the technologies that improve the employee
communication technology experience. Let’s start by exploring the trends around key
technology here.
Communications
Management
Community
/Social
Company
App
Intranet
Employee
Communications
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that
these tools can have an immediate and notable impact and are in use by many organizations today.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that
these tools can have an immediate and notable impact and are in use by many organizations today.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
Testing & psychographic profiles, connecting messaging, amplification opportunities, etc.
The results are clear, but the pace is also accelerating. Programming is the most mature of
these 3 sample workloads, but with Copilot we are seeing already significant improvement.
Study 1: Erik Brynjolfsson, Danielle Li, and
Lindsey R. Raymond. Generative AI at
Work.
Study 2: Shakked Noy and Whitney Zhang
(2023): Experimental Evidence on the
Productivity Effects of Generative Artificial
Intelligence.
Study 3: Sida Peng, Eirini Kalliamvakou,
Peter Cihon, and Mert Demirer (2023): The
Impact of AI on Developer Productivity:
Evidence from GitHub Copilot.
When combined together humans and I can lead to not just faster and more skilled
generation of communication through collaboration with AI, but better quality results.
We accelerate our start, and we get integrated assistance on how to drive from good past great.
When combined together humans and AI can lead to not just faster and more skilled
generation of content through collaboration with AI, but better quality results.
When combined together humans and AI can create more effective forms of content,
maintain that content more easily, and enable greater reach, access and insight.
With AI we can save time understanding and leveraging existing assets (anything to
anything like video here to text).
You will love the way we work. Together. ™
How do we communicate more effectively? Especially as we think about the enterprise channels
and employee experience landscape that exists today?
Intranet
•Boosted Until
•Personalization
•Targeting
•Content Mixture
Email
•Newsletters
•Priority Messages
•Personalized
Integration
Social / Engage
•Polls
•Q&A (Bots later)
•Storylines
Teams / Slack
•Targeted Individuals
•Targeted
Channels/Teams
Knowledge Tools
•Search Optimization
•Associated Topics
•“Books” Of Content
•Videos Of Popular
Content
Goals / Learning
•OKR Connection &
Alignment
•Learning Resource
Profiles, Work Modes, Mobile & Digital Excellence
Copilot in Answers
Copilot in Answers helps accelerate how people find
knowledge and resources. Copilot helps:
Suggest additional details to improve the clarity of the
question .
Provide answers by recommending existing resources and
potential answers.
Create a summary of the best answer, and overview of the
contributions on threads that have many responses and
replies.
Aggregate information about each knowledge area into a
curated view complete with copy, FAQs, and resources.
Answers is available to Viva suite and Viva Topics customers.
Get 10x smarter BEFORE you post the question by adding additional details to it to improve
how easily others can answer it (and improve it’s future value for search).
See related questions and answers in case connecting them to this question would help or in case
they answer your question. Analytics and automation can save time before others spend it.
When combined well AI can predictively recommend the human, provide the human with
automations that improve the experience and quality.
Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use,
creates deeper connection, and allows for easier sharing of experiences for leaders.
Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use,
creates deeper connection, and allows for easier sharing of experiences for leaders.
Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use,
creates deeper connection, and allows for easier sharing of experiences for leaders.
While we can use AI to generate posts, we can also use the leader system in Viva
Engage to publish announcements out to multiple channels as an example.
Copilot in Viva Engage
Copilot inspires and assists leaders to connect with
their employees more effectively through predictive
prompts, inclusive communications, and valuable
insights.
Copilot recommends conversation starters based
upon organization campaigns, news from LinkedIn,
and insights from what other teams are talking about.
Generate and refine a post, add details, and choose
the tone of your message.
Get a a summary of replies, trends and sentiment,
including pre-drafted possible responses.
Gain insights from analytics and use AI-generated
drafts to assist in responding.
*Experience may change over time
With Viva Amplify we can use the analytics to adapt and measure our messaging, AI to
optimize and accelerate effectiveness and automation to distribute it to multiple channels.
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality
is that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
News TL;DR, simplification like ELI5, news digests (summarize multiple news articles), etc.
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality
is that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Extensive data collection & analysis, identify relevant sources, etc.
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools. We can then use AI with the analytics themselves.
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality
is that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Rewrite, optimization, suit channels, audiences, personalization etc.
Writing Suggestions
You will love the way we work. Together.
It’s critical to lead and leverage AI in Marketing and Communications otherwise, we won’t be able
to match the demands for volume, variety or velocity in communications and content.
SAVE TIME AND
EFFORT.
AI CAN CREATE IMAGES
FASTER AND EASIER THAN
MANUAL METHODS, SUCH AS
DRAWING, PAINTING, OR
EDITING. YOU JUST NEED TO
PROVIDE A TEXT DESCRIPTION
AND LET THE AI DO THE REST.
ENHANCE
CREATIVITY AND
DIVERSITY.
AI CAN GENERATE IMAGES
THAT ARE ORIGINAL,
REALISTIC, AND DIVERSE,
BASED ON YOUR TEXT INPUT.
YOU CAN EXPLORE DIFFERENT
CONCEPTS, ATTRIBUTES, AND
STYLES THAT YOU MAY NOT
HAVE THOUGHT OF BEFORE.
IMPROVE QUALITY
AND ACCURACY.
AI CAN GENERATE IMAGES
THAT ARE HIGH-RESOLUTION,
DETAILED, AND CONSISTENT
WITH YOUR TEXT INPUT. YOU
CAN ALSO USE AI TO IMPROVE
THE QUALITY OF EXISTING
IMAGES, SUCH AS RESIZING,
ENHANCING, OR INPAINTING
THEM.
CUSTOMIZE AND
PERSONALIZE.
AI CAN GENERATE IMAGES
THAT ARE TAILORED TO YOUR
SPECIFIC NEEDS AND
PREFERENCES. YOU CAN
ADJUST THE PARAMETERS OF
THE AI IMAGE GENERATOR,
SUCH AS THE NUMBER OF
IMAGES, THE IMAGE STYLE, OR
THE IMAGE SIZE.
LEARN AND IMPROVE.
AI CAN GENERATE IMAGES THAT ARE
EDUCATIONAL AND INSTRUCTIVE. YOU
CAN USE AI TO LEARN HOW TO CREATE
IMAGES YOURSELF, BY STUDYING THE
TECHNIQUES, METHODS, AND
PRINCIPLES THAT THE AI USES. YOU CAN
ALSO USE AI TO IMPROVE YOUR OWN
SKILLS, BY COMPARING YOUR IMAGES
WITH THE AI-GENERATED ONES AND
GETTING FEEDBACK
You will love the way we work. Together.
Designing the right prompt to get the image you want starts with understanding image
generation prompt engineering. One of the best ways to improve this is to use AI chat itself.
Create a photorealistic image that captures the essence of a social commentary on modern society's
dependency on smartphones.
Setting: A dining area in a restaurant with dim, atmospheric lighting, creating a cozy ambiance. There should
be subtle elements like hanging lights, wooden furniture, and people in the background, but they should be
out of focus to draw attention to the main subjects.
Main Subject: In the forefront, place a stack of smartphones, one on top of the other, forming a tower that
blocks the view of anyone seated on the other side of the table. The tower should be intricately detailed,
showcasing a variety of modern smartphone models. The phones should not display any specific brand or logo,
but they can have recognizable features like cameras, buttons, and ports.
Foreground: Just below the tower of smartphones, on a wooden surface (like the table), incorporate a
message subtly inscribed or etched into the wood. The message should read: "Stay Present. Disconnect to
Connect."
Branding: At the bottom right corner, place a logo or emblem of a fictional lifestyle company (do not use real
brand logos). This branding element should be understated but visible.
Color Palette: Utilize muted, earthy tones such as browns, blacks, and grays, with soft gold or amber highlights
to emanate the warm glow of the restaurant environment.
Overall Theme: The image should resonate with a sense of nostalgia, juxtaposing the traditional setting of a
restaurant space with the modern element of smartphones. The message should be clear: while technology
has its place, there's value in setting it aside to enjoy the present moment.
Then based on that try and learn and build your own…
You will love the way we work. Together.
Designing the right prompt to get the image you want starts with understanding image
generation prompt engineering. One of the best ways to improve this is to use AI chat itself.
Create a photorealistic image that captures the essence of a social commentary on modern society's
dependency on smartphones.
Setting: A dining area in a restaurant with dim, atmospheric lighting, creating a cozy ambiance. There should
be subtle elements like hanging lights, wooden furniture, and people in the background, but they should be
out of focus to draw attention to the main subjects.
Main Subject: In the forefront, place a stack of smartphones, one on top of the other, forming a tower that
blocks the view of anyone seated on the other side of the table. The tower should be intricately detailed,
showcasing a variety of modern smartphone models. The phones should not display any specific brand or logo,
but they can have recognizable features like cameras, buttons, and ports.
Foreground: Just below the tower of smartphones, on a wooden surface (like the table), incorporate a
message subtly inscribed or etched into the wood. The message should read: "Stay Present. Disconnect to
Connect."
Branding: At the bottom right corner, place a logo or emblem of a fictional lifestyle company (do not use real
brand logos). This branding element should be understated but visible.
Color Palette: Utilize muted, earthy tones such as browns, blacks, and grays, with soft gold or amber highlights
to emanate the warm glow of the restaurant environment.
Overall Theme: The image should resonate with a sense of nostalgia, juxtaposing the traditional setting of a
restaurant space with the modern element of smartphones. The message should be clear: while technology
has its place, there's value in setting it aside to enjoy the present moment.
Then based on that try and learn and build your own…
You will love the way we work. Together.
Sometimes the image you want could come from a different perspective or approach. Consider
how humour or connecting the concept might produce novel results.
You will love the way we work. Together.
Sometimes the image you want could come from a different perspective or approach. Consider
how humour or connecting the concept might produce novel results.
HOW DOES IT
WORK?
I HAVE
NO IDEA
You will love the way we work. Together.
Sometimes the image you want could come from a different perspective or approach. Consider
how humour or connecting the concept might produce novel results.
AI: Always Innovating | Always Irritating
You will love the way we work. Together.
Sometimes the image you want might require you to clarify and trial multiple times or get AI
support to define what you are looking to create.
Create an image of a coffee mug on a table that is
photorealistic and says "Step by Step and Sip by Sip"
The photorealistic image of a coffee
mug on a table should have a robot
in the background. The mug text
"Step by Step & Sip by Sip“ should be
in clear printed font.
Can you recolor the image so that the
background (behind the table) has
more purple in it?
Note: Terms added to your prompt like Close Up, Professional consistently create a more consistent output to theme things together more.
You will love the way we work. Together.
With any article of your choice. Find a text heavy page/article and let’s improve it.
Output of steps… Design an image of a vintage-looking file folder with worn
edges. The folder is slightly open, revealing shadowy documents inside. On
the folder's label, inscribe the words "Secret Files of the Comms World".
There should be a hint of anticipation and curiosity.
Comms anonymous: Workplace horror stories to keep you up at night - Ragan Communications
You will love the way we work. Together.
With any article of your choice. Find a text heavy page/article and let’s improve it.
“You are a communications specialist who knows how to add images to
make articles more impactful, engaging and effective. Based on the
following article can you generate a photo that would improve the article?”
FOR COMMS &
MARKETING
You will love the way we work. Together.
With any article of your choice. Find a text heavy page/article and let’s improve it.
Press Release
Amazing Content
With AI In Minutes
“You are a communications specialist who knows how to add images to
make articles more impactful, engaging and effective. Based on the
following article can you generate a photo that would improve the article?”
You will love the way we work. Together.
With any article of your choice. Find a text heavy page/article and let’s improve it.
Create a photorealistic and navy blue and gold color themed image that shows how
AI can help boost creativity would be beneficial. The image could show a person
brainstorming ideas on a whiteboard or notepad, with AI-generated suggestions
appearing alongside their own ideas.
Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality
is that these tools can have an immediate and notable impact and are in use by many.
Accelerate & Optimize Communication
Summarization
Research Assistant
Intelligent Recaps
Tone Awareness & Messaging Style
Writing Support
Writing Suggestions
AI can improve every part of the leader
and employee communications
experience, but it’s easier to start with
your own individual productivity.
Future Of Communications With AI
AI & Employee Experience
You will love the way we work. Together. ™
How the roadmap is broken down into categories
Facilitate Governance & Responsibly Empower
Absorb complexity into management, align with policies, simplify compliance, security and performance.
Establish An Effective Foundation
Foundational and important work from strategy to architecture that is necessary for continued digital workplace success.
Migrate & Modernize
Move away from legacy systems into long-term, supported, and more integrated experiences.
Foster Collaboration, Connection & Engagement
Make it easy and efficient for employees to onboard, teams to work together, from anywhere, to gain insights on
what is important and feel included.
Improve Communication, Navigation & Search
Provide more effective ways to communicate, reduce noise, feel informed, engaged and get their core tasks done
with increased efficiency.
You will love the way we work. Together. ™
PHASE 1 - Modernize
0-6 months
PHASE 2 – Connect & Integrate
6-12 months
PHASE 3 – Intelligent & Automated
12-24 months
A summary of the initiatives planned over the next 24 months
AI Workplace
Strategy & Roadmap
Modern Navigation
(With Semantic Search)
Connected Copilot
Experiences
Migrate & Develop
AI Content
Establish AI &
Copilot Backlog
AI & Copilot Scenario &
Journey Design
AI Governance
Design & Planning
Viva Engage Premium Pilot
(For Leaders)
Foster Collaboration,
Connection & Engagement
Improve Communication,
Navigation & Search
Migrate
& Modernize
Establish An
Effective Foundation
Facilitate Governance
& Responsibly Empower
AI Amplify Pilot
(For Leaders)
Employee Onboarding
Copilot(s)
Employee Assistant
Copilot Experiences
Copilot Directory
(Release 1)
Copilot Directory
(Release 2)
Viva Pulse Pilot
(For Leaders)
AI Amplify Rolling Pilots
(For Everyone)
Targeted AI Experience &
Search Optimization
Copilot Navigation
& Search Design
Copilot Integration
& Solution Design
AI Content Design &
Migration Planning
Configure &
Improve Security
Automating & Improving Targeted
Processes & Solutions (Release 1)
Viva Topics Pilot
(For Curators)
Bring Knowledge To Users In The Context
Of Their Work (Topics Broader Rollout)
Enhanced Copilot
Insights (Release 1)
Copilot Personalization
(Release 1)
Digital Center Of
Excellence (Release 1)
Digital Center Of
Excellence (Release 2)
Targeted Viva
Learning (Pilot)
Copilot For Microsoft 365 Launch
Introduce the capabilities of the Viva Communication and Communities suite, to observe the impact the solution can have on goals to improve
the employee experience by providing solutions that will enhance communications, engagement and productivity.
Weeks 1-2
Define pilot goals
& scenarios
Week 2-3
Pilot Planning
Requirement
Planning
Discovery 3 weeks
Week 4
Viva Suite Config.
Planning
Week 5
Trial Licenses/Roles
Assigned
Design &
Change Management
Deployment
Week 6
Pilot Readiness
Review
Week 7-8
Pilot Support
Week 7
Pilot Begins
Week 9
Post-Pilot
Review
Pilot
Pilot Readiness 3 weeks Launch Support 2 weeks
Accelerate your path to Copilot with Microsoft Viva
Copilot Onboarding Copilot Enablement Copilot Adoption & Value Realization
* Use Viva Insights reports and
Microsoft Copilot Dashboard
to identify ideal pilot groups.
Use Viva Pulse to get feedback
and insights before Copilot/AI
roll out to capture productivity
obstacles & create baseline key
metrics.
Create & drive actionable plans
from Viva Insights reports to
remove productivity barriers
and obstacles.
* Use Viva Engage to share
progress, learnings and
activities in communities.
Curate knowledge base
via Topics & Answers
in communities.
* Use Microsoft Copilot
Dashboard powered by Viva
to understand adoption rate,
productivity gains and ROI
for Copilot users
Use Skills in Viva to assess
current readiness and assign *
Viva Learning path on
Generative AI based
on proficiency level.
Use Viva Goals to unite Copilot
users around shared adoption
goals and measure progress.
Use Viva Amplify to run iterative
AI campaigns on Copilot
launch, use cases, trainings
& support for different
user groups.
* Use Viva Learning to deliver
bite-sized trainings on AI,
Copilot and lessons learned
in flow of work.
Use Viva Glint to get feedback ,
insights and user sentiment
after Copilot/ AI roll out
Leverage Viva apps to identify core business scenarios
& pain points to resolve with AI Transformation
Leverage Viva apps to drive AI /Copilot for
Microsoft 365 Adoption and change management
Leverage Viva apps to measure effectiveness,
productivity gains and ROI of AI Adoption
* Seeded Capabilities of app can also be Utilized
Supporting Copilot for
Microsoft 365 adoption
with Viva Amplify
Drive engagement with pilot
or general users in the right way
• Maximize audience reach and target users
with education and anticipation messaging.
• Tailor and target communications to specific
distribution channels and groups, e.g. A Viva
Engage Community for learning AI skills
• Publish once to multiple apps and assess
engagement through reports
SharePoint
Teams
Campaign
Example
NOTE: Ask your EE CSA for sample content and help
getting started with Viva Amplify.
Outlook
How else you can
use Viva and M365 tools
to help with adoption?
Copilot templates in
Viva Amplify
Seamlessly onboard users onto Copilot
with pre-built content and customizable
templates
Coming March 2024
Get started with your Copilot campaigns
Consider Viva
Pulse and Insights
Get qualitative feedback from
Pulse surveys and behavioral
data from Viva Insights to
supplement engagement data
Plan and manage
Plan launch and subsequent
campaigns.
Design and
create content
Create the content
and get approvals
Measure effectiveness
How did users engage
with your content?
Orchestrate
and automate
Decide who will receive and in
which channels
Publish universally
Review and hit send
What is our company vision for AI and
where do Copilot goals fit in (consider
using/sharing Viva Goals for Copilot)
Getting started with Copilot
and training/support
Sharing successful
use cases from others
1 2 3
Get ready to soar with
Copilot and Viva Engage!
• Communities: Create Communities for Copilot for Microsoft 365.
Connect with coworkers in communities built around what Copilot
can do.
• Announcements: Keep everyone informed and engaged with
announcements and notifications across web and mobile apps.
• Conversations: Need assistance on features? Post conversations,
questions, polls, and praise in a community or on your storyline.
• Storyline: Post and share with your followers and others that can
learn from your knowledge.
• Leadership Corner: What are leaders doing with Copilot for
Microsoft 365? Get to know your leaders, stay informed, attend their
AMAs (Ask Me Anything), and follow them for updates.
• Answers: A new experience for people to learn from each other by
asking and answering questions. You can even build an FAQ from the
best answers.
• Virtual Events: Host a live video event including Viva Engage
conversations and Q&A before, during, and after a Copilot for
Microsoft 365 event.
Automated Copilot
support in Viva
Engage/Answers
Automate answers to employee
questions on how Copilot can best assist
them
Private Preview
Get started with your Copilot for Microsoft 365 communities
Realize value
Measure engagement using
conversation insights to
understand the impact and
reach with analytics.
Plan and manage
• Create Copilot user
Communities.
• Rally employees around
Copilot initiatives with
Community collaboration.
Use AI to create
and publish
Use AI-powered features in Viva
Engage Copilot, which assists
employees in creating engaging
and inclusive posts, and AI
suggested topics for Viva Answers.
Search for answers
Use the search bar to quickly
find conversations, people,
communities, and knowledge
across your network for Copilot
for Microsoft 365.
Orchestrate and connect
• Reach Copilot users with interactive
messages that can extend across
Outlook, Microsoft Teams, and
SharePoint and mobile devices.
• Uncover helpful information through
conversations happening across
Copilot users.
Follow champions
Discover and learn more from
Champions and leaders. Follow
people to exchange
knowledge and ideas.
Which of the following skills do you think will be most essential for your employees to learn to
evolve with these potential changes? – 2023 Work Trend Index: Annual Report
Illustration by Manuel Bortoletti
The benefits are clear, and the data shows that is almost always the driver for communications.
With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.
The reality is we value both of them, and many people struggle to communicate and this helps.
AI enables entirely new ways to scale
and support employee experience, but,
at the core, the intent around AI
communication is the same.
Wednesday, February 28, 2024 12:00 PM (EST)
How Employee Learning &
Development Is Changing
With Copilot & AI
SESSION 2 OF 4: MICROSOFT EX & AI
WATCH NOW
Thursday, February 29, 2024 12:00 PM (EST)
How Employee Workplace
Analytics & Feedback Is
Changing With Copilot & AI
SESSION 3 OF 4: MICROSOFT EX & AI
WATCH NOW
Tuesday, March 5, 2024 12:00 PM (EST)
How Employee Performance
& Management Is Changing
With Copilot & AI
SESSION 4 OF 4: MICROSOFT EX & AI
WATCH NOW
You will love the way we work. Together. ™
Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

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Microsoft x 2toLead Webinar Session 1 - How Employee Communication and Connections Are Changing With Copilot and AI

  • 1. James Wood Microsoft Digital Technical Specialist Tuesday, February 27, 2024 12:00 PM (EST) SESSION 1 OF 4: MICROSOFT EX & AI Jamie Cohen-Gronberg Microsoft Digital Technical Specialist Richard Harbridge 2toLead Chief Technology Officer & Microsoft MVP
  • 2. Understanding AI, Viva & Copilots AI & Employee Experience
  • 3. It is imperative that AI be led and owned by the business. It is too important to be left in the hands of technologists alone. This is not a linear technology.
  • 4. AI change will be measured in years, not decades or generations. It’s a bigger change and faster. This Led To: The Spread Of Societal Literacy This Led To: The Spread Of Systematic Management This Led To: The Spread Of Information Management This Led To: The Removal Of Communication Barriers This Led To: The Removal Of Skill Barriers & Spread Of Hyper- Personalization? New Work: Printing New Work: Standard Docs New Work: eDocs New Work: Websites New Work: Perspective New Work: Apps This Led To: The Removal Of Presence & Access Barriers
  • 5. AI change will be measured in years, not decades or generations. It’s a bigger change and faster. This Led To: The Spread Of Societal Literacy This Led To: The Spread Of Systematic Management This Led To: The Spread Of Information Management This Led To: The Removal Of Communication Barriers This Led To: The Removal Of Skill Barriers & Spread Of Hyper- Personalization? New Work: Printing New Work: Standard Docs New Work: eDocs New Work: Websites New Work: Perspective New Work: Apps This Led To: The Removal Of Presence & Access Barriers
  • 6. While generative AI technology is here, enterprise AI adoption needs a strategy AI technology is here Time to reach 100M users Enterprise technology adoption is hard. Innovative companies keep up by engaging employees better 1. Rapid adoption of new technology is mostly led by consumers, it's much harder for the complex enterprise 2 2. Innovative companies avoid the risk of falling behind through adoption strategies that engage employees 3. Microsoft Viva shapes the employee experience and enables your AI adoption and measurement strategy Copilot for Microsoft 365 state of AI in 2022 - and a half decade in review, McKinsey
  • 7. Solution Area Copilot Availability Blogs Demo Video (Public) Modern Work Microsoft Copilot (formerly known as Bing Chat Enterprise) Generally Available LINK LINK Copilot Pro Generally Available LINK LINK Microsoft Copilot for Microsoft 365 Generally Available (No seat minimum required) LINK Outlook: LINK Teams: LINK PowerPoint: LINK Copilot in Viva Copilot in Windows Rolling out in preview LINK LINK Microsoft Copilot Studio Generally Available LINK LINK Business Applications Copilot in Power Apps Public Preview LINK LINK Copilot in Power Automate Public Preview LINK LINK Copilot in Power Pages Private Preview LINK LINK Microsoft Copilot for Sales Generally Available LINK LINK; Guided: LINK Copilot in Dynamics 365 Sales Generally Available LINK Microsoft Copilot for Service Generally Available LINK LINK Copilot in Dynamics 365 Customer Service Generally Available LINK LINK Copilot in Dynamics 365 Field Service Public Preview LINK; LINK LINK; LINK Copilot in Dynamics 365 Customer Insights Public Preview LINK LINK; LINK Copilot in Dynamics 365 Business Central Public Preview LINK LINK Digital & App Innovation GitHub Copilot Generally Available LINK LINK GitHub Copilot X Private Preview LINK LINK Infrastructure Microsoft Copilot for Azure Public Preview Link Data & AI Copilot stack with Azure AI Generally Available LINK LINK Copilot in Microsoft Fabric Public Preview LINK LINK Build your own copilot with Azure AI Studio Public Preview LINK LINK Security Microsoft Copilot for Security Early Access Program LINK Standalone: LINK; Embedded: LINK Last updated 1/31/2024. Use info links provided for latest availability status.
  • 8. Solution Area Copilot Availability Blogs Demo Video (Public) Modern Work Microsoft Copilot (formerly known as Bing Chat Enterprise) Generally Available LINK LINK Copilot Pro Generally Available LINK LINK Microsoft Copilot for Microsoft 365 Generally Available (No seat minimum required) LINK Outlook: LINK Teams: LINK PowerPoint: LINK Copilot in Viva Copilot in Windows Rolling out in preview LINK LINK Microsoft Copilot Studio Generally Available LINK LINK Business Applications Copilot in Power Apps Public Preview LINK LINK Copilot in Power Automate Public Preview LINK LINK Copilot in Power Pages Private Preview LINK LINK Microsoft Copilot for Sales Generally Available LINK LINK; Guided: LINK Copilot in Dynamics 365 Sales Generally Available LINK Microsoft Copilot for Service Generally Available LINK LINK Copilot in Dynamics 365 Customer Service Generally Available LINK LINK Copilot in Dynamics 365 Field Service Public Preview LINK; LINK LINK; LINK Copilot in Dynamics 365 Customer Insights Public Preview LINK LINK; LINK Copilot in Dynamics 365 Business Central Public Preview LINK LINK Digital & App Innovation GitHub Copilot Generally Available LINK LINK GitHub Copilot X Private Preview LINK LINK Infrastructure Microsoft Copilot for Azure Public Preview Link Data & AI Copilot stack with Azure AI Generally Available LINK LINK Copilot in Microsoft Fabric Public Preview LINK LINK Build your own copilot with Azure AI Studio Public Preview LINK LINK Security Microsoft Copilot for Security Early Access Program LINK Standalone: LINK; Embedded: LINK Last updated 1/31/2024. Use info links provided for latest availability status.
  • 9. Microsoft Viva Empower organizations to continuously improve workforce engagement and performance Viva Goals Viva Engage Viva Amplify Viva Connections Viva Learning Viva Glint Viva Pulse Viva Insights Microsoft Copilot for Microsoft 365 Platform and admin services Copilot in Microsoft Viva, people, answers, skills, admin experience, common navigation Privacy and security Granular feature access controls, inherited permissions for 3P, differential privacy for insights Integrations to HCM, CRM, LMS, wellness, and more Workday, Qualtrics, SAP SuccessFactors, LinkedIn, Headspace, and more
  • 10. Microsoft Viva Empower organizations to continuously improve workforce engagement and performance Viva Goals Viva Engage Viva Amplify Viva Connections Viva Learning Viva Glint Viva Pulse Viva Insights Microsoft Copilot for Microsoft 365 Platform and admin services Copilot in Microsoft Viva, people, answers, skills, admin experience, common navigation Privacy and security Granular feature access controls, inherited permissions for 3P, differential privacy for insights Integrations to HCM, CRM, LMS, wellness, and more Workday, Qualtrics, SAP SuccessFactors, LinkedIn, Headspace, and more
  • 11. Engage employees across multiple communication channels and amplify your message • Employee communities and conversations • Centralized campaign management • Pre-built email, page and campaign templates • Communication analytics and reporting Viva for
  • 12. Microsoft Viva + Rolling out Copilot in Viva in-app Copilot summarizes, recommends, creates content, and simplifies tasks Accelerate workforce insights (sentiment, behavioral, collaboration) Enhance organizational search and knowledge Support with upskilling and reskilling Create engaging workforce communications Equip leaders with conversation starters Preview December CY23 | GA CY24 Announcing Copilot for Microsoft 365 Copilot chat works across Viva data and apps to support employees, managers and HR leaders Self-service coaching and experiences Enriched with Viva data Pre-configured prompt library Simplifies tasks across Viva applications Private Preview early CY24 Announcing Microsoft Copilot Dashboard Measure the impact of Copilot on productivity and performance with Viva Understand readiness for potential impact Assess usage and adoption metrics Measure how Copilot is transforming the way people get work done Preview November CY23
  • 13. Copilot for Microsoft 365 + Viva drive performance AI-powered assistance to transform the employee experience Copilot for Microsoft 365 Enhanced with Viva • Accelerates day-to-day employee productivity (calendar, inbox, tasks, projects) • Delivers inline task management (e.g. update my profile) and information retrieval (e.g. document review, meeting notes) • Works alongside you within the Microsoft 365 apps and in a standalone experience to help you navigate any task • Generative AI based on your unique prompts • Boosts employee engagement and performance (OKRs, learning content, skills) • Guides employees, managers and HR leaders through moments that matter like onboarding, team health or career growth. • Enables you with deeper insights and experiences through the Microsoft Viva apps • Elevated prompt context via pre-configured prompt library
  • 14. Copilot is available in the Viva Suite!
  • 15. Copilot in Microsoft Viva Accelerate workforce insights and boost employee engagement with next-generation AI Copilot in Viva Goals Create actionable OKRs and scale end-to-end goal management Copilot in Viva Engage Analyze employee commentary and craft engaging communications Copilot in Viva Learning Deliver curated learning and help employees build new skills Copilot in Viva Glint Streamline data analysis and make informed decisions Copilot in Viva Insights Generate personalized reports and simplify query building process
  • 16. AI is changing communication, but if we embrace it sooner we will be better off and so will our organizations.
  • 17. Communication With AI & Copilots AI & Employee Experience
  • 18. Jacob Morgan in “The Employee Experience Advantage” suggests three environments that support and reinforce each other. With the shift driven by Hybrid Work, it has pushed greater weight on cultural and technological environments. The feeling employees get working for your organization The actual spaces in which employees work The tools employees use to get their jobs done
  • 19. The way we see digital employee experience at 2toLead is based on 3 primary areas of investment.
  • 20. Employee communication focuses on the technologies that improve the employee communication technology experience. Let’s start by exploring the trends around key technology here.
  • 22. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many organizations today. Accelerate & Optimize Communication Summarization Research Assistant Intelligent Recaps Tone Awareness & Messaging Style Writing Support Writing Suggestions
  • 23. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many organizations today. Accelerate & Optimize Communication Summarization Research Assistant Intelligent Recaps Tone Awareness & Messaging Style Writing Support Writing Suggestions Testing & psychographic profiles, connecting messaging, amplification opportunities, etc.
  • 24. The results are clear, but the pace is also accelerating. Programming is the most mature of these 3 sample workloads, but with Copilot we are seeing already significant improvement. Study 1: Erik Brynjolfsson, Danielle Li, and Lindsey R. Raymond. Generative AI at Work. Study 2: Shakked Noy and Whitney Zhang (2023): Experimental Evidence on the Productivity Effects of Generative Artificial Intelligence. Study 3: Sida Peng, Eirini Kalliamvakou, Peter Cihon, and Mert Demirer (2023): The Impact of AI on Developer Productivity: Evidence from GitHub Copilot.
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  • 32. When combined together humans and I can lead to not just faster and more skilled generation of communication through collaboration with AI, but better quality results.
  • 33. We accelerate our start, and we get integrated assistance on how to drive from good past great.
  • 34. When combined together humans and AI can lead to not just faster and more skilled generation of content through collaboration with AI, but better quality results.
  • 35. When combined together humans and AI can create more effective forms of content, maintain that content more easily, and enable greater reach, access and insight.
  • 36. With AI we can save time understanding and leveraging existing assets (anything to anything like video here to text).
  • 37. You will love the way we work. Together. ™ How do we communicate more effectively? Especially as we think about the enterprise channels and employee experience landscape that exists today? Intranet •Boosted Until •Personalization •Targeting •Content Mixture Email •Newsletters •Priority Messages •Personalized Integration Social / Engage •Polls •Q&A (Bots later) •Storylines Teams / Slack •Targeted Individuals •Targeted Channels/Teams Knowledge Tools •Search Optimization •Associated Topics •“Books” Of Content •Videos Of Popular Content Goals / Learning •OKR Connection & Alignment •Learning Resource Profiles, Work Modes, Mobile & Digital Excellence
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  • 44. Copilot in Answers Copilot in Answers helps accelerate how people find knowledge and resources. Copilot helps: Suggest additional details to improve the clarity of the question . Provide answers by recommending existing resources and potential answers. Create a summary of the best answer, and overview of the contributions on threads that have many responses and replies. Aggregate information about each knowledge area into a curated view complete with copy, FAQs, and resources. Answers is available to Viva suite and Viva Topics customers.
  • 45. Get 10x smarter BEFORE you post the question by adding additional details to it to improve how easily others can answer it (and improve it’s future value for search).
  • 46. See related questions and answers in case connecting them to this question would help or in case they answer your question. Analytics and automation can save time before others spend it.
  • 47. When combined well AI can predictively recommend the human, provide the human with automations that improve the experience and quality.
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  • 55. Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use, creates deeper connection, and allows for easier sharing of experiences for leaders.
  • 56. Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use, creates deeper connection, and allows for easier sharing of experiences for leaders.
  • 57. Microsoft Viva Engage Leadership Corner enables us to have an experience that is easy to use, creates deeper connection, and allows for easier sharing of experiences for leaders.
  • 58. While we can use AI to generate posts, we can also use the leader system in Viva Engage to publish announcements out to multiple channels as an example.
  • 59. Copilot in Viva Engage Copilot inspires and assists leaders to connect with their employees more effectively through predictive prompts, inclusive communications, and valuable insights. Copilot recommends conversation starters based upon organization campaigns, news from LinkedIn, and insights from what other teams are talking about. Generate and refine a post, add details, and choose the tone of your message. Get a a summary of replies, trends and sentiment, including pre-drafted possible responses. Gain insights from analytics and use AI-generated drafts to assist in responding. *Experience may change over time
  • 60. With Viva Amplify we can use the analytics to adapt and measure our messaging, AI to optimize and accelerate effectiveness and automation to distribute it to multiple channels.
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  • 77. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many. Accelerate & Optimize Communication Summarization News TL;DR, simplification like ELI5, news digests (summarize multiple news articles), etc. Research Assistant Intelligent Recaps Tone Awareness & Messaging Style Writing Support Writing Suggestions
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  • 81. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many. Accelerate & Optimize Communication Summarization Research Assistant Extensive data collection & analysis, identify relevant sources, etc. Intelligent Recaps Tone Awareness & Messaging Style Writing Support Writing Suggestions
  • 82. Tools like Microsoft Clarity can add even more layers of analytics as can many other easy additions to our core Microsoft 365 tools.
  • 83. Tools like Microsoft Clarity can add even more layers of analytics as can many other easy additions to our core Microsoft 365 tools.
  • 84. Tools like Microsoft Clarity can add even more layers of analytics as can many other easy additions to our core Microsoft 365 tools.
  • 85. Tools like Microsoft Clarity can add even more layers of analytics as can many other easy additions to our core Microsoft 365 tools. We can then use AI with the analytics themselves.
  • 86. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many. Accelerate & Optimize Communication Summarization Research Assistant Intelligent Recaps Tone Awareness & Messaging Style Writing Support Rewrite, optimization, suit channels, audiences, personalization etc. Writing Suggestions
  • 87. You will love the way we work. Together. It’s critical to lead and leverage AI in Marketing and Communications otherwise, we won’t be able to match the demands for volume, variety or velocity in communications and content. SAVE TIME AND EFFORT. AI CAN CREATE IMAGES FASTER AND EASIER THAN MANUAL METHODS, SUCH AS DRAWING, PAINTING, OR EDITING. YOU JUST NEED TO PROVIDE A TEXT DESCRIPTION AND LET THE AI DO THE REST. ENHANCE CREATIVITY AND DIVERSITY. AI CAN GENERATE IMAGES THAT ARE ORIGINAL, REALISTIC, AND DIVERSE, BASED ON YOUR TEXT INPUT. YOU CAN EXPLORE DIFFERENT CONCEPTS, ATTRIBUTES, AND STYLES THAT YOU MAY NOT HAVE THOUGHT OF BEFORE. IMPROVE QUALITY AND ACCURACY. AI CAN GENERATE IMAGES THAT ARE HIGH-RESOLUTION, DETAILED, AND CONSISTENT WITH YOUR TEXT INPUT. YOU CAN ALSO USE AI TO IMPROVE THE QUALITY OF EXISTING IMAGES, SUCH AS RESIZING, ENHANCING, OR INPAINTING THEM. CUSTOMIZE AND PERSONALIZE. AI CAN GENERATE IMAGES THAT ARE TAILORED TO YOUR SPECIFIC NEEDS AND PREFERENCES. YOU CAN ADJUST THE PARAMETERS OF THE AI IMAGE GENERATOR, SUCH AS THE NUMBER OF IMAGES, THE IMAGE STYLE, OR THE IMAGE SIZE. LEARN AND IMPROVE. AI CAN GENERATE IMAGES THAT ARE EDUCATIONAL AND INSTRUCTIVE. YOU CAN USE AI TO LEARN HOW TO CREATE IMAGES YOURSELF, BY STUDYING THE TECHNIQUES, METHODS, AND PRINCIPLES THAT THE AI USES. YOU CAN ALSO USE AI TO IMPROVE YOUR OWN SKILLS, BY COMPARING YOUR IMAGES WITH THE AI-GENERATED ONES AND GETTING FEEDBACK
  • 88. You will love the way we work. Together. Designing the right prompt to get the image you want starts with understanding image generation prompt engineering. One of the best ways to improve this is to use AI chat itself. Create a photorealistic image that captures the essence of a social commentary on modern society's dependency on smartphones. Setting: A dining area in a restaurant with dim, atmospheric lighting, creating a cozy ambiance. There should be subtle elements like hanging lights, wooden furniture, and people in the background, but they should be out of focus to draw attention to the main subjects. Main Subject: In the forefront, place a stack of smartphones, one on top of the other, forming a tower that blocks the view of anyone seated on the other side of the table. The tower should be intricately detailed, showcasing a variety of modern smartphone models. The phones should not display any specific brand or logo, but they can have recognizable features like cameras, buttons, and ports. Foreground: Just below the tower of smartphones, on a wooden surface (like the table), incorporate a message subtly inscribed or etched into the wood. The message should read: "Stay Present. Disconnect to Connect." Branding: At the bottom right corner, place a logo or emblem of a fictional lifestyle company (do not use real brand logos). This branding element should be understated but visible. Color Palette: Utilize muted, earthy tones such as browns, blacks, and grays, with soft gold or amber highlights to emanate the warm glow of the restaurant environment. Overall Theme: The image should resonate with a sense of nostalgia, juxtaposing the traditional setting of a restaurant space with the modern element of smartphones. The message should be clear: while technology has its place, there's value in setting it aside to enjoy the present moment. Then based on that try and learn and build your own…
  • 89. You will love the way we work. Together. Designing the right prompt to get the image you want starts with understanding image generation prompt engineering. One of the best ways to improve this is to use AI chat itself. Create a photorealistic image that captures the essence of a social commentary on modern society's dependency on smartphones. Setting: A dining area in a restaurant with dim, atmospheric lighting, creating a cozy ambiance. There should be subtle elements like hanging lights, wooden furniture, and people in the background, but they should be out of focus to draw attention to the main subjects. Main Subject: In the forefront, place a stack of smartphones, one on top of the other, forming a tower that blocks the view of anyone seated on the other side of the table. The tower should be intricately detailed, showcasing a variety of modern smartphone models. The phones should not display any specific brand or logo, but they can have recognizable features like cameras, buttons, and ports. Foreground: Just below the tower of smartphones, on a wooden surface (like the table), incorporate a message subtly inscribed or etched into the wood. The message should read: "Stay Present. Disconnect to Connect." Branding: At the bottom right corner, place a logo or emblem of a fictional lifestyle company (do not use real brand logos). This branding element should be understated but visible. Color Palette: Utilize muted, earthy tones such as browns, blacks, and grays, with soft gold or amber highlights to emanate the warm glow of the restaurant environment. Overall Theme: The image should resonate with a sense of nostalgia, juxtaposing the traditional setting of a restaurant space with the modern element of smartphones. The message should be clear: while technology has its place, there's value in setting it aside to enjoy the present moment. Then based on that try and learn and build your own…
  • 90. You will love the way we work. Together. Sometimes the image you want could come from a different perspective or approach. Consider how humour or connecting the concept might produce novel results.
  • 91. You will love the way we work. Together. Sometimes the image you want could come from a different perspective or approach. Consider how humour or connecting the concept might produce novel results. HOW DOES IT WORK? I HAVE NO IDEA
  • 92. You will love the way we work. Together. Sometimes the image you want could come from a different perspective or approach. Consider how humour or connecting the concept might produce novel results. AI: Always Innovating | Always Irritating
  • 93. You will love the way we work. Together. Sometimes the image you want might require you to clarify and trial multiple times or get AI support to define what you are looking to create. Create an image of a coffee mug on a table that is photorealistic and says "Step by Step and Sip by Sip" The photorealistic image of a coffee mug on a table should have a robot in the background. The mug text "Step by Step & Sip by Sip“ should be in clear printed font. Can you recolor the image so that the background (behind the table) has more purple in it? Note: Terms added to your prompt like Close Up, Professional consistently create a more consistent output to theme things together more.
  • 94. You will love the way we work. Together. With any article of your choice. Find a text heavy page/article and let’s improve it. Output of steps… Design an image of a vintage-looking file folder with worn edges. The folder is slightly open, revealing shadowy documents inside. On the folder's label, inscribe the words "Secret Files of the Comms World". There should be a hint of anticipation and curiosity. Comms anonymous: Workplace horror stories to keep you up at night - Ragan Communications
  • 95. You will love the way we work. Together. With any article of your choice. Find a text heavy page/article and let’s improve it. “You are a communications specialist who knows how to add images to make articles more impactful, engaging and effective. Based on the following article can you generate a photo that would improve the article?” FOR COMMS & MARKETING
  • 96. You will love the way we work. Together. With any article of your choice. Find a text heavy page/article and let’s improve it. Press Release Amazing Content With AI In Minutes “You are a communications specialist who knows how to add images to make articles more impactful, engaging and effective. Based on the following article can you generate a photo that would improve the article?”
  • 97. You will love the way we work. Together. With any article of your choice. Find a text heavy page/article and let’s improve it. Create a photorealistic and navy blue and gold color themed image that shows how AI can help boost creativity would be beneficial. The image could show a person brainstorming ideas on a whiteboard or notepad, with AI-generated suggestions appearing alongside their own ideas.
  • 98. Whether you use Copilot or other industry tools, or whether you embrace copilot soon; the reality is that these tools can have an immediate and notable impact and are in use by many. Accelerate & Optimize Communication Summarization Research Assistant Intelligent Recaps Tone Awareness & Messaging Style Writing Support Writing Suggestions
  • 99. AI can improve every part of the leader and employee communications experience, but it’s easier to start with your own individual productivity.
  • 100. Future Of Communications With AI AI & Employee Experience
  • 101. You will love the way we work. Together. ™ How the roadmap is broken down into categories Facilitate Governance & Responsibly Empower Absorb complexity into management, align with policies, simplify compliance, security and performance. Establish An Effective Foundation Foundational and important work from strategy to architecture that is necessary for continued digital workplace success. Migrate & Modernize Move away from legacy systems into long-term, supported, and more integrated experiences. Foster Collaboration, Connection & Engagement Make it easy and efficient for employees to onboard, teams to work together, from anywhere, to gain insights on what is important and feel included. Improve Communication, Navigation & Search Provide more effective ways to communicate, reduce noise, feel informed, engaged and get their core tasks done with increased efficiency.
  • 102. You will love the way we work. Together. ™ PHASE 1 - Modernize 0-6 months PHASE 2 – Connect & Integrate 6-12 months PHASE 3 – Intelligent & Automated 12-24 months A summary of the initiatives planned over the next 24 months AI Workplace Strategy & Roadmap Modern Navigation (With Semantic Search) Connected Copilot Experiences Migrate & Develop AI Content Establish AI & Copilot Backlog AI & Copilot Scenario & Journey Design AI Governance Design & Planning Viva Engage Premium Pilot (For Leaders) Foster Collaboration, Connection & Engagement Improve Communication, Navigation & Search Migrate & Modernize Establish An Effective Foundation Facilitate Governance & Responsibly Empower AI Amplify Pilot (For Leaders) Employee Onboarding Copilot(s) Employee Assistant Copilot Experiences Copilot Directory (Release 1) Copilot Directory (Release 2) Viva Pulse Pilot (For Leaders) AI Amplify Rolling Pilots (For Everyone) Targeted AI Experience & Search Optimization Copilot Navigation & Search Design Copilot Integration & Solution Design AI Content Design & Migration Planning Configure & Improve Security Automating & Improving Targeted Processes & Solutions (Release 1) Viva Topics Pilot (For Curators) Bring Knowledge To Users In The Context Of Their Work (Topics Broader Rollout) Enhanced Copilot Insights (Release 1) Copilot Personalization (Release 1) Digital Center Of Excellence (Release 1) Digital Center Of Excellence (Release 2) Targeted Viva Learning (Pilot) Copilot For Microsoft 365 Launch
  • 103. Introduce the capabilities of the Viva Communication and Communities suite, to observe the impact the solution can have on goals to improve the employee experience by providing solutions that will enhance communications, engagement and productivity. Weeks 1-2 Define pilot goals & scenarios Week 2-3 Pilot Planning Requirement Planning Discovery 3 weeks Week 4 Viva Suite Config. Planning Week 5 Trial Licenses/Roles Assigned Design & Change Management Deployment Week 6 Pilot Readiness Review Week 7-8 Pilot Support Week 7 Pilot Begins Week 9 Post-Pilot Review Pilot Pilot Readiness 3 weeks Launch Support 2 weeks
  • 104. Accelerate your path to Copilot with Microsoft Viva Copilot Onboarding Copilot Enablement Copilot Adoption & Value Realization * Use Viva Insights reports and Microsoft Copilot Dashboard to identify ideal pilot groups. Use Viva Pulse to get feedback and insights before Copilot/AI roll out to capture productivity obstacles & create baseline key metrics. Create & drive actionable plans from Viva Insights reports to remove productivity barriers and obstacles. * Use Viva Engage to share progress, learnings and activities in communities. Curate knowledge base via Topics & Answers in communities. * Use Microsoft Copilot Dashboard powered by Viva to understand adoption rate, productivity gains and ROI for Copilot users Use Skills in Viva to assess current readiness and assign * Viva Learning path on Generative AI based on proficiency level. Use Viva Goals to unite Copilot users around shared adoption goals and measure progress. Use Viva Amplify to run iterative AI campaigns on Copilot launch, use cases, trainings & support for different user groups. * Use Viva Learning to deliver bite-sized trainings on AI, Copilot and lessons learned in flow of work. Use Viva Glint to get feedback , insights and user sentiment after Copilot/ AI roll out Leverage Viva apps to identify core business scenarios & pain points to resolve with AI Transformation Leverage Viva apps to drive AI /Copilot for Microsoft 365 Adoption and change management Leverage Viva apps to measure effectiveness, productivity gains and ROI of AI Adoption * Seeded Capabilities of app can also be Utilized
  • 105. Supporting Copilot for Microsoft 365 adoption with Viva Amplify Drive engagement with pilot or general users in the right way • Maximize audience reach and target users with education and anticipation messaging. • Tailor and target communications to specific distribution channels and groups, e.g. A Viva Engage Community for learning AI skills • Publish once to multiple apps and assess engagement through reports
  • 106. SharePoint Teams Campaign Example NOTE: Ask your EE CSA for sample content and help getting started with Viva Amplify. Outlook How else you can use Viva and M365 tools to help with adoption?
  • 107. Copilot templates in Viva Amplify Seamlessly onboard users onto Copilot with pre-built content and customizable templates Coming March 2024
  • 108. Get started with your Copilot campaigns Consider Viva Pulse and Insights Get qualitative feedback from Pulse surveys and behavioral data from Viva Insights to supplement engagement data Plan and manage Plan launch and subsequent campaigns. Design and create content Create the content and get approvals Measure effectiveness How did users engage with your content? Orchestrate and automate Decide who will receive and in which channels Publish universally Review and hit send What is our company vision for AI and where do Copilot goals fit in (consider using/sharing Viva Goals for Copilot) Getting started with Copilot and training/support Sharing successful use cases from others 1 2 3
  • 109. Get ready to soar with Copilot and Viva Engage! • Communities: Create Communities for Copilot for Microsoft 365. Connect with coworkers in communities built around what Copilot can do. • Announcements: Keep everyone informed and engaged with announcements and notifications across web and mobile apps. • Conversations: Need assistance on features? Post conversations, questions, polls, and praise in a community or on your storyline. • Storyline: Post and share with your followers and others that can learn from your knowledge. • Leadership Corner: What are leaders doing with Copilot for Microsoft 365? Get to know your leaders, stay informed, attend their AMAs (Ask Me Anything), and follow them for updates. • Answers: A new experience for people to learn from each other by asking and answering questions. You can even build an FAQ from the best answers. • Virtual Events: Host a live video event including Viva Engage conversations and Q&A before, during, and after a Copilot for Microsoft 365 event.
  • 110. Automated Copilot support in Viva Engage/Answers Automate answers to employee questions on how Copilot can best assist them Private Preview
  • 111. Get started with your Copilot for Microsoft 365 communities Realize value Measure engagement using conversation insights to understand the impact and reach with analytics. Plan and manage • Create Copilot user Communities. • Rally employees around Copilot initiatives with Community collaboration. Use AI to create and publish Use AI-powered features in Viva Engage Copilot, which assists employees in creating engaging and inclusive posts, and AI suggested topics for Viva Answers. Search for answers Use the search bar to quickly find conversations, people, communities, and knowledge across your network for Copilot for Microsoft 365. Orchestrate and connect • Reach Copilot users with interactive messages that can extend across Outlook, Microsoft Teams, and SharePoint and mobile devices. • Uncover helpful information through conversations happening across Copilot users. Follow champions Discover and learn more from Champions and leaders. Follow people to exchange knowledge and ideas.
  • 112. Which of the following skills do you think will be most essential for your employees to learn to evolve with these potential changes? – 2023 Work Trend Index: Annual Report Illustration by Manuel Bortoletti
  • 113. The benefits are clear, and the data shows that is almost always the driver for communications.
  • 114. With Viva Engage you can help inspire and aid leaders to connect with their employees more effectively through assistive prompts, inclusive communications, and valuable insights.
  • 115. The reality is we value both of them, and many people struggle to communicate and this helps.
  • 116. AI enables entirely new ways to scale and support employee experience, but, at the core, the intent around AI communication is the same.
  • 117. Wednesday, February 28, 2024 12:00 PM (EST) How Employee Learning & Development Is Changing With Copilot & AI SESSION 2 OF 4: MICROSOFT EX & AI WATCH NOW
  • 118. Thursday, February 29, 2024 12:00 PM (EST) How Employee Workplace Analytics & Feedback Is Changing With Copilot & AI SESSION 3 OF 4: MICROSOFT EX & AI WATCH NOW
  • 119. Tuesday, March 5, 2024 12:00 PM (EST) How Employee Performance & Management Is Changing With Copilot & AI SESSION 4 OF 4: MICROSOFT EX & AI WATCH NOW
  • 120. You will love the way we work. Together. ™ Download our free 80+ page whitepaper Transform your Employee Experience at every stage with Microsoft 365 and Microsoft Viva! Download Today