Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

4

Share

Download to read offline

Top 10 Digital Workplace Patterns #spscalgary

Download to read offline

Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.
For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

Top 10 Digital Workplace Patterns #spscalgary

  1. 1. Top 10 #DigitalWorkplace Design Patterns Driving effective communication & collaboration across your organization By: Kanwal Khipple #spscalgary April 1st, 2017
  2. 2. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
  3. 3. Microsoft continues to innovate with Office 365 https://roadmap.office.com OFFICE 365 ROADMAP
  4. 4. Not intranet re-design or some sort of social features A DIGITAL WORKPLACE IS NOT?
  5. 5. Important to understand that a Digital Workplace is how people work today with technology driven change WHAT IS A DIGITAL WORKPLACE?
  6. 6. Letting employees use technology in the way they want WHY DIGITAL WORKPLACE MATTERS?
  7. 7. Every few years as orgs adopt the ones that provide a productivity quick win, they shift their attention to another set DIGITAL WORKPLACE PATTERNS
  8. 8. Top 10 #DigitalWorkplace patterns ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  9. 9. If you build it, will they come? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  10. 10. Figure out how people work today and visualize how they might work in the future. Then create guidance to show the users the journey… Urgency/TimeSensitivity Audience (Internal or External) Web Conferencing (GoToMeeting) Outlook E-Mail GoogleDrive PHP Intranet (“OurSpace”) Webinars (Go To Webinar) Legacy / Traditional DM System T:/ Drive Individual OrganizationalGroup Ad-hoc/LowUrgent/High P:/ Drive ftp (…) Web Conferencing (WebEx) Wiki System PPM System (Daptive) DropBox Box YouSendIt C:/ Drive Current State GUIDE USERS FROM WHERE THEY ARE… Delve Boards Office Video Urgency/TimeSensitivity Audience (Internal or External) Skype For Business Call IM Skype Presence Skype for Business Online Meetings Outlook E-Mail OneDrive for Business Team Site SharePoint Intranet Yammer Company Communications Yammer Groups Office 365 Groups Individual OrganizationalGroup Ad-hoc/LowUrgent/High Microsoft Teams Future State
  11. 11. Start with Enterprise Guidance starts at the top. ORG GROUP INDIVIDUAL WHEN TO USE WHAT HAS MULTIPLE LEVELS…
  12. 12. Biggest investments/impact is at the individual level INDIVIDUAL GROUP ORG WHEN TO USE WHAT HAS MULTIPLE LEVELS…
  13. 13. Individual and group collaboration needs are diverse COLLABORATION ISN’T EASY
  14. 14. Strategy should be default collaboration apps plus bring- your-own-app (BYOA) strategy. GROWING COLLABORATION PARADOX COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  15. 15. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com PROVIDE GUIDANCE FOR COMMON SCENARIO
  16. 16. Developing a roadmap for adoption where we plan activities before launch, during launch and after launch is important. Plan and execute campaigns! PLANNING FOR ADOPTION May 2017 GUIDING UNDERSTANDING2 3 DRIVING INTEREST1 Baseline June 2017 June 2017 June 2017 Measure Impact Measure Continued Impact COMMITMENT
  17. 17. When each day’s Yammer tip is posted by a member of the tip team it ensures that these tips come from different users which gets more people involved. PLANNING FOR TIPS…
  18. 18. Tips drive users to take action, should be themed, should be pre-written before the start of the campaign, and should relate to challenges/contests. PLANNING FOR TIPS
  19. 19. The goal of each contest is to get the users to take an action (upload a profile picture, download a mobile app, etc.) and those actions should be connected to a tip or tips that had been shared (explaining how to do the action and its value). PLANNING FOR CONTESTS
  20. 20. Since you are already doing a time boxed campaign consider providing targeted training sessions that are hands on and participatory. Even if you are performing training remotely if the group is small enough you can create exercises and track completion. PLANNING FOR TRAINING
  21. 21. Rally the troops and get them all behind a strategic vision ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  22. 22. Digital Workplace strategy should not be focused on one technology. PORTAL STRATEGY Digital Workplace Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
  23. 23. Digital Workshop strategy encapsulates all technology that employees use DEFINING THEMES
  24. 24. Communicate across the organization using these pillars and align projects around these objectives DEFINE DIGITAL WORKPLACE OBJECTIVES
  25. 25. Planning out your strategy for Office 365 and how you will leverage specific features and functionalities BUILD A ROADMAP
  26. 26. Develop a strong digital workplace vendor ecosystem to help you in your path to successful digital transformation WORK WITH THE BEST
  27. 27. Embrace automation as it’s the future of the workforce ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  28. 28. Workflow solution to create workflows to get things done. Daniel has a great example of using Flow to manage a simple HR Leave Request process. LEVERAGE MICROSOFT FLOW
  29. 29. Tons of potential in PowerApps with templates and shared apps across the organization or through communities. MICROSOFT POWERAPPS 2. Simple “list” tracking apps that can help coordinate things like assets, site visits, that you want a unique UI on. 1. Simple Mobile App experiences where you want to get employee feedback. 3. FAQs and resource guides for employees around products or processes.
  30. 30. Surfacing all the interactions in a meaningful way within your network OFFICE 365 DELVE
  31. 31. Displaying content intelligently by leveraging machine learning INTEGRATE AI TRENDING DOCUMENTS
  32. 32. Better integration and improved usability are driving change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  33. 33. If it wasn’t obvious, Microsoft is leading with SharePoint
  34. 34. 70% of corporate intranets are developed on the Microsoft SharePoint platform SHAREPOINT IS THE ENTERPRISE INTRANET PLATFORM
  35. 35. There’s a proven set of activities that ensure success TIPS ON BUILDING SUCCESSFUL INTRANET • Be User Centric • Build Collaborative Culture • Improve Findability • Have Business Ownership • Create for re-use
  36. 36. Highlights • Give power back to your users • Create experiences in mins
  37. 37. Highlights • Beautiful & customizable w/ core intranet features • On-Prem, Azure Hosted, Office 365 • Launch in as little as 4wks / avg. 6 wks
  38. 38. Highlights • Launch in 4 weeks • Multilingual support • Office 365 & Hybrid
  39. 39. Highlights • Get the right answers fast • Get More Done • Keep everyone informed • Office 365 only
  40. 40. Highlights • Feature packed • Provides multilingual support
  41. 41. There are limitations with each approach, so choose wisely CUSTOMIZE, BUILD OR BUY?
  42. 42. Make integration simple despite the complexity of your reality ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  43. 43. Find simple opportunities to integrate other applications SIMPLE INTEGRATION SCENARIOS
  44. 44. Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another INTRANET REALITY COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  45. 45. Group based chat communication and collaboration platform SLACK
  46. 46. Workspace Moments leverages the IBM Watson cognitive APIs to create a summary (questions, actions or decisions) of the posts IBM WORKSPACE
  47. 47. Chat-based workspace in Microsoft Office 365, a hub for teamwork that is extensible and customizable for the information a team needs. Microsoft Teams
  48. 48. Team communication and collaboration platform that brings together chat, voice calls, video meetings and file sharing CISCO SPARK
  49. 49. Employee satisfaction is now the 3rd most used performance metrics by CIO. ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  50. 50. Gives you ability to view analytics and create interactive dashboards POWERBI
  51. 51. Office 365 has a number of administrative reports, including a content pack for Power BI. OFFICE 365 REPORTS
  52. 52. Using the audit log additional detail, insight, and information can be retrieved. PERSONAL ANALYTICS
  53. 53. Office 365 brings insights to users throughout the experience. SEARCH SCOPED ANALYTICS…
  54. 54. Office 365 brings insights to users throughout the experience. SITE SCOPED ANALYTICS…
  55. 55. Office 365 brings insights to users throughout the experience. SITE SCOPED ANALYTICS…
  56. 56. Office 365 brings insights to users throughout the experience. DOCUMENT SCOPED ANALYTICS…
  57. 57. Office 365 brings insights to users throughout the experience. VIDEO SCOPED ANALYTICS…
  58. 58. SharePoint has had popularity reporting for quite some time. POPULARITY TRENDS & ITEMS…
  59. 59. Webtrends captures the data from SharePoint and Office 365 and reports on it with their own platform solution (SaaS). WEBTRENDS
  60. 60. Each vendor has their own unique offerings in terms of reports and actions. Intlock focuses a little more on driving user action and interaction, as well as analytics portals INTLOCK
  61. 61. Aims to have the biggest impact on the bottom line ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  62. 62. Simplify how people interact with technologies to solve 1 need SERVICE DESIGN Search for People Edit Documents Read Announcements Search for Content
  63. 63. Leverage the new Modern Experience and Office UI fabric as part of our new look and feel. MODERN EXPERIENCE
  64. 64. EMPLOYEE EXPERIENCE IS KEY TO A HIGH-PERFORMANCE WORKPLACE INCREASING EMPLOYEE ENGAGEMENT
  65. 65. Companies are not innovating on search experience for users ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  66. 66. Focus on use case driven search improvements USE CASE DRIVEN
  67. 67. Find ways to integrate search results into the experience IMPROVE SEARCH EXPERIENCE
  68. 68. Simplify engagement to improve employee satisfaction ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  69. 69. Bots simplify the FAQ and todo experience BOTS
  70. 70. Leverage Bots to educate your users BOT INTEGRATION
  71. 71. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x CREATE YOUR OWN FAQ BOT
  72. 72. Productivity quick wins to be a catalyst for cultural change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  73. 73. Failure is the catalyst to innovation ENCOURAGE FAILURE
  74. 74. Great way to instill that what you create might not be leveraged in the long term HACKATHON
  75. 75. Focus on productivity quick wins that deliver value in small amounts & gather feedback. Move to a portfolio model after a few successes BE AGILE AND ITERATE
  76. 76. What #digitalworkplace patterns is your org investing into? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  77. 77. THANK YOU SPONSORS! Special thanks
  78. 78. Never know who you will meet, make sure you network! HOUSEKEEPING • Closing and Prize Draws at 3:55pm • MacDonald Hall • SharePint and Networking at 4:30pm • Location TBD
  79. 79. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING
  80. 80. It goes into much greater depth and can be found at WhenToUseWhat.com DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER! Microsoft Teams Enterprise Guidance coming soon
  81. 81. Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
  82. 82. Give you guidance and recommendations to successfully measure & share the business impact and value of Office 365 http://Office365Metrics.com DOWNLOAD TO MEASURE BUSINESS IMPACT & ROI OF OFFICE 365 WHITEPAPER
  83. 83. Give you guidance and recommendations to improve external sharing and collaboration http://office365extranets.com DOWNLOAD TO OFFICE 365 EXTERNAL SHARING WHITEPAPER
  84. 84. Give you guidance and recommendations to successfully plan and improve Office 365 adoption http://Office365Campaigns.com DOWNLOAD DRIVING OFFICE 365 ADOPTION WHITEPAPER
  • MartinSiltanen1

    Apr. 4, 2017
  • ghresko

    Apr. 3, 2017
  • NunoGomes51

    Apr. 2, 2017
  • sammarshall

    Apr. 2, 2017

Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today. For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.

Views

Total views

2,055

On Slideshare

0

From embeds

0

Number of embeds

181

Actions

Downloads

25

Shares

0

Comments

0

Likes

4

×