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Increasing Engagement through Microsoft Teams

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Presentation given at SharePointFest Seattle (#SPFestSea) in August, 2018 at the Washington State Convention Center. The purpose of the presentation is to provide s general overview of the capabilities of Teams, and demonstrate how it works with other major workloads, including SharePoint, Yammer, Exchange, and external productivity solutions and services.

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Increasing Engagement through Microsoft Teams

  1. 1. Increasing Engagement through Microsoft Teams Christian Buckley Founder & CEO of CollabTalk LLC Microsoft RD & MVP
  2. 2. Christian Buckley Founder & CEO of CollabTalk LLC Microsoft Regional Director & MVP cbuck@collabtalk.com www.buckleyplanet.com @buckleyplanet
  3. 3. About CollabTalk CollabTalk is an independent research and technical marketing services company. We take a collaborative approach to everything we do, augmenting our capabilities with a deep network of partners and community influencers. Customers include many well-known brands within the Microsoft ecosystem:
  4. 4. http://headrush.typepad.com/creating_passionate_users/2005/10/getting_users_p.html
  5. 5. https://www.slideshare.net/SPSParis2017/keynote-mark-kashmann-sps-paris-20171014
  6. 6. But does SharePoint fit every collaboration scenario?
  7. 7. Which tool to use when?
  8. 8. Depends. What is the right solution for your org?
  9. 9. Outlook Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive
  10. 10. Outlook Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive
  11. 11. Outlook Ubiquitous Loop Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive Groups, Graph, and Security
  12. 12. Groups Building Blocks
  13. 13. 1. 2. 3.
  14. 14. Adding Microsoft Teams into the mix
  15. 15. Extending how we think about collaboration and communication Microsoft Teams will become the core communications client for Microsoft Office 365 customers Teams will help organizations surface and utilize content and data residing within existing infrastructure, including SharePoint, OneDrive, Yammer, and Exchange Artificial intelligence will transform how we interact with our data, and each other
  16. 16. Envisioning intelligent communications in our day-to-day work experiences Before a meeting, insights, history, and deeper context After a meeting, notes and actions captured and distributed in context to relevant projects, powering search and eDiscovery During a meeting, improved connections with in-person and online participants, sharing of relevant information
  17. 17. ▪ Microsoft Cognitive Services and the Microsoft Graph will transform how content, conversations, and data are captured, classified, and surfaced ▪ Discovery will be integrated into every app and solution, putting relevant files and history at your fingertips ▪ Transcription, translation, and speech recognition will connect even more people in one streamlined experience ▪ Artificial intelligence will auto-generate notes and next steps based on company, team, or individual methodologies and best practices, and make suggestions to optimize and improve
  18. 18. More details: Intelligent Communications in Office 365 in FastTrack
  19. 19. The successful adoption of Microsoft Teams requires a change in behavior for most organizations. Teams is more than a product – it represents a different way of working. Change is about people – and re-wiring corporate culture.
  20. 20. Chat for today’s teams Communicate in the moment and keep everyone in the know Customizable for each team Tailor your workspace to include content and capabilities your team needs every day. A hub for teamwork Give your team quick access to information they need right in Office 365 Security teams trust Get the enterprise-level security and compliance features you expect from Office 365.
  21. 21. 1 Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting are in E3 and above suites.
  22. 22. Microsoft Teams includes two primary bots: ▪ Who-Bot is a quick reference tool for engaging with your team members. ▪ Users can enter real-language requests, such as “Who on my team has experience with manufacturing technology” and the Who-Bot will reply with team member names and contact details, based on profile data, content ownership, and use of keywords within conversations. ▪ Leverages the Microsoft Graph to learn from your collaboration and communication patterns, acting as the ultimate personal networker for your company. ▪ T-Bot is an assistant to help you get the most out of Microsoft Teams. ▪ Provides guidance on the growing set of features in Teams. ▪ Ask the T-Bot “How do I add a connector?” and it will provide the answer through the relevant Help topic.
  23. 23. Demo
  24. 24. Under the Hood
  25. 25. https://blogs.technet.microsoft.com/skypehybridguy/2017/10/28/microsoft-teams-use-an-existing-sharepoint-library/
  26. 26. aka.ms/guestaccesshelp
  27. 27. Does using Teams replace my need for SharePoint?
  28. 28. No, of course not. SharePoint is a core infrastructural component of Microsoft Teams, and works side-by-side with Teams to provide powerful and flexible collaboration options for your organization, with multiple ways to connect with and leverage your legacy – and future – SharePoint content.
  29. 29. https://blogs.technet.microsoft.com/skypeh ybridguy/2017/10/28/microsoft-teams-use- an-existing-sharepoint-library/
  30. 30. http://www.sharepointlonghorn.com/using- sharepoint-lists-microsoft-teams/
  31. 31. https://blogs.technet.microsoft.com/skypeh ybridguy/2017/10/28/microsoft-teams-use- an-existing-sharepoint-library/
  32. 32. https://portalintegrators.com/connecting-microsoft- teams-with-sharepoint-using-flow-in-under-8-minutes/
  33. 33. Demo
  34. 34. What are the “Best Practices” for using Teams?
  35. 35. Office 365: Supporting the unique workstyle of every group Complete Collaboration Solution Office 365 addresses the breadth of collaboration needs across organization Integrated Experiences Office 365 Groups and Graph enable integrated experiences that facilitate effective collaboration Security and Compliance Office 365 provides the security, compliance and manageability required in today’s workplace Mail & Calendar Outlook Voice, Video & Meetings Skype Chat-based Workspace Teams Sites & Content Management SharePoint and OneDrive for Business Enterprise Social Yammer Office 365 Groups
  36. 36. Microsoft Teams use cases for each department https://docs.microsoft.com/en-us/microsoftteams/quick-start-enable-teams
  37. 37. www.SuccessWithTeams.com
  38. 38. In my personal experience, what works is: ▪ Focus on specific business problems – and clear outcomes. ▪ Make governance and change management the priority. ▪ Test the various solutions – and understand how they will help or hinder your collaboration culture. ▪ Look at your systems holistically, understanding both company-wide and line of business needs – and the gaps between them. ▪ Be prepared to regularly iterate on your strategy. ▪ Organic growth through pilots is the most sustainable model for successful enterprise collaboration.
  39. 39. Christian Buckley cbuck@collabtalk.com @buckleyplanet Thank you very much!
  40. 40. cbuck@collabtalk.com +1 425-246-2823 www.CollabTalk.com Contact Us Strategy. Influence. Amplification.

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