1. PATRICK C. COMIA
Rosharon, TX
Cell: 831-210-6822
elcid0599@yahoo.com
SUMMARY
Versatile Support Specialist with strong data management and record-keeping abilities in multiple industries and federal
government organizations. Fact-minded; known for strong computer/ multi-tasking skills, and getting the job done .
Detailed and accurate. Recognized for providing timely, efficient, and courteous customer service while maintaining strict
confidentiality. Possess excellent interpersonal and written communication skills plus ability to adapt to frequent military
relocations required until now.
COMPUTER SKILLS
Operating Systems: Windows ME and NT
Databases: Bank of Hawaii, Bank of America, Community Frist Bank. UPS database.
Dept. of the Navy: Navy Human Resource systems: MMPA, NSIPS, TOPS
Dept. of Homeland Security: AMMIS, FedLog, FLS (Fleet Logistics System)
Microsoft Office: Word, Excel, Power Point, Internet Explorer, Outlook
Media Blogs: Contributor: www.bluelinestation.com, www.toomanymenonthesite.com
PROFESSIONAL EXPERIENCE
ODYSSEY INFORMATION SERVICES- SHELL OIL, Houston, TX 8/2015 – 6/2016
Testing Analyst
Worked on mobile application project called SAMPUS (Shell Pay And Save United States) by testing capabilities,
providing results, and troubleshooting any situations that prevented success. Coordinated with internal departments for
testing needs. Generated presentations on a daily basis with Office applications (Outlook, Power Point, Word, Excel).
DEPT. OF HOMELAND SECURITY- U.S. COAST GUARD, Kapolei, HI 7/2014 – 1/2015
Supply Technician (8/2014 – 1/2015)
Office Automation Assistant (7/2014 – 8/2014)
Conducted daily inventory, stored parts and equipment, and oversaw deliveries. Entered information into official military
databases ensuring accuracy and timeliness. Prepared repairable material for shipment to designated facilities. Operated
warehouse machinery to transport materials to and from requesting departments.
• Recognized by the Commanding Officer for providing superior customer service throughout daily interactions
with service members.
• Ensured 100% readiness of Coast Guard aircraft by conducting daily inventory, proper storage of parts and
equipment, and supervising the handling of deliveries.
• Reduced waste by implementing improved procedures, screening documents for receipt verification and proper
allocation of supply requisitions, and dedicated customer service.
DEPT. OF THE NAVY, Newport, RI 1/2013 – 9/2013
Human Resource Technician – Personnel Support Detachment
Updated and processed all personnel actions through various Human Resource data systems. Primary information source
regarding eligibility for benefits, allotments, and allowances. Conducted service record reviews. Researched and/or
provided factual information regarding Policies and Procedures. Obtained specific documentation needed for the
completion, verification, and updating of personnel forms/records. Closed out service records. Inputted United States
Active Duty Navy member payroll actions through the use of mainframe software.
• Processed/inputted all paperwork related to assignments and awards resulting in 100% accuracy of employment
records.

2. Page 2 – Patrick Comia
DEPARTMENT OF THE TREASURY, Memphis, TN 11/ 2011 – 9/2012
Contact Representative – Internal Revenue Service
Assisted taxpayers and representatives with tax law questions. Aided in resolving financial issues in order to pay
delinquent balances. Verified and processed amended tax returns and documentation for research and making adjustments
to taxpayer accounts. Redelivered federal tax documents. Ensured compliance with U.S. Tax Law.
• Provided quality service to taxpayers by resolving over 50 issues per day including making tax adjustments.
ASSURED PHARMACY, Kirkland, WA 12/2009 – 6/2011
Pharmacy Liaison Representative
Licensed Pharmacy Assistant providing receipt and delivery of prescriptions to and from doctor’s offices and hospitals.
Communicated information between pharmacy, medical offices, and patients. Assisted with day-to-day Pharmacy
operations including confidential customer service. Oriented new Pharmacy Liaison Representatives on procedures for
pick-up and delivery of prescriptions plus customer service.
COMMUNITY FIRSTBANK, Charleston, SC 6/2008 – 6/2009
Operations Specialist
Monitored and verified all electronic transactions including Wires, Automated Clearing House (ACH) and Bill Pay
transactions for personal and business clients as a wire department specialist. Updated discrepancies in account information
and researched questionable transactions. Credited confidential customer and client accounts via incoming wires - averaged
20 incoming and outgoing wires per day both international and domestic. Researched banking transactions and
communicated information to clients and internal departments. Coordinated Bill Pay service including verifying, logging,
and mailing @100 bill pay checks daily.
• Selected to assist with daily banking operational system start-up for all branches.
BANK OF HAWAII, Kapolei, HI 11/2006 – 5/2008
Service and Support Clerk
Researched and provided information to internal departments, bank branches, and customer inquiries. Inputted/retrieved,
data and maintained the Customer Information System database.
• Named one of two Supply Clerks for Loan Department coordinating automobile and mortgage payoff of loans
while ensuring organization, security, and control of bank-owned titles.
PACIFIC VALLEY BANK, Salinas, CA 8/2005 – 6/2006
Customer Service Representative 1/Courier
Courier and Teller providing face-to-face customer service processing deposits and withdrawals. Assisted customers with
bank products including online banking, investment accounts, loan products and other deposit accounts.
• Oriented and mentored new Customer Service Representatives ensuring that they understood conformity to federal
regulations.
BANK OF AMERICA, Jacksonville, FL 10/2000 – 5/2005
Senior Customer Service Representative (6/2002 – 6/2005)
Account Representative providing financial research, problem solving, and assistance for the Business Customer Support
Department. Assigned a portfolio of more than 80 commercial Middle-Market/Global clients. Advised clients and Bank of
America Treasury Management regarding bank product cross-selling opportunities.
Online Banking Customer Service Representative (10/2000 – 4/2002)
Handled customer inquiries and requests by telephone an email in this high call-volume environment. Ensured connectivity
and troubleshot technical problems while maintaining security and confidentiality of customer accounts.
• Selected as first dedicated “email associate” on East Coast for BOA.
CREDENTIALS
Honorable discharge from U. S. Marine Corp Reserve 1/2004

3. Commissioned as 2nd
Lieutenant, Platoon Leader, U.S. Marine Corp Reserve, 5/1999
B. S. The Citadel, Military College of South Carolina, Charleston, SC. Major: Business Administration. 5/1999