1. 1Sabrina Barnes-Dortch
2557 Pyramid DR • Southaven, MS 38672
ksdortch@hotmail.com
(901) 486-6534 cell
EMPLOYMENT
TRANSPORTATION ANALYST (LEAD) 6/2010 – PRESENT
Technicolor Global Logistics (TGL) Memphis, TN
Maintain Warner, Walt Disney, and Universal Home Entertainment accounts, consolidate parcel, LTL, and/or truckload orders;
routing of customer orders manually or via WMS/Red Prairie to meet client specific requirements, while maintaining low cost and
99% on time delivery; generate Load Plan report; dispatch drivers, obtain freight cost/rate quotes; answer multi-line phone; research,
file, and fax bill of ladings; follow-up on emails and with customers, create spreadsheets with calculations, contact Carriers regarding
shipments, schedule loads with Carriers, track shipments online for ETA, check product on dock, maintain Carrier billing report,
consult with the dock staff, new employee training, occasionally conduct departmental safety training, assist other departments to
maintain positive client relationships by meeting common objectives; mentor peers by providing cross training, open communication
and promote active participation in problem solving/resolution; support management objectives, such as Client On-boarding, Carrier
On-boarding, Customer communication and relationship development; enter, review, and approve payroll/Kronos.
PART-TIME WAREHOUSE/SHIPPING ASSOCIATE 6/2015 –7/2015
FedEx SmartPost % Select Staffing Southaven, MS/Olive Branch, MS
Scanned packages onto trailer using RF (radio frequency) scanner; sorted mis-loaded packages.
PEAK-SEASON WAREHOUSE/SHIPPING ASSOCIATE 11/2013 – 1/2014
FedEx SmartPost % Select Staffing Southaven, MS/Olive Branch, MS
Pulled packages off assembly lines, shrink-wrapped pallets/skids, operated pallet jack, palletized, sorted packages, and trained other
temporary associates.
TRANSPORTATION CLERK/COORDINATOR 10/2008 – 6/2010
Technicolor Home Entertainment Services % Select Staffing Memphis, TN/Olive Branch, MS
Maintained EA (Electronic Arts) account, consolidated parcel, LTL, and/or truckload orders; manually routed orders and/or routed
orders via WMS/Red Prairie, generated Order Statuses report and Load Plan report; dispatched drivers, billing/obtained freight
cost/rate, assisted as back-up for Amazon account, answered multi-line phone; researched, filed, and faxed bill of ladings; followed-
up on emails and with customers, created spreadsheets with calculations, contacted Carriers regarding shipments, scheduled loads
with Carriers, tracked shipments online for ETA, checked product on dock, maintained Carrier billing report, consulted with the dock
Expeditor/Coordinator, all other administrative duties, etc.
QC/QUALITY CONTROL INSPECTOR 9/2008 – 10/2008
Asics Distribution Warehouse % Select Staffing Southaven, MS/Olive Branch, MS
Inspected labels and boxed merchandise to ensure accurate quantity, item type, color, and size; computer scanned items and boxes to
ensure correct information/RF bar code scanning; entered information into the system; ensured proper pack-out procedures; re-boxed
materials; pulled and prepared orders for shipping; operated pallet jack; maintain product/work order sheet; affixed price ticket labels
to merchandise; assisted other departments and/or staff members.
CALL CENTER DRIVER RECRUITER 5/2007 - 5/2008
U.S. Xpress Enterprises, Inc. Olive Branch, MS
Recruited potential Class A CDL drivers; reviewed and processed potential drivers’ employment application, motor vehicle reports
(Mvrs), DAC and criminal conviction reports (if applicable); ensured applicants qualify or disqualify per the company's hiring
criteria and DOT Rules and Regulations; pre-hired and scheduled applicants for orientation, answered inbound recruiting calls on
multi-line phone; sent fax requests and reviewed incoming faxes; emailed and mailed application packets to applicants; hired
applicants who met all requirements of the company’s hiring criteria, and dispatched drivers.
2. CALL CENTER DRIVER-RECRUITER PROCESSOR 4/2003 - 5/2007
Swift Transportation Memphis, TN
Recruited potential Class A CDL drivers, Owner Operators, Trainees, and Students; reviewed and processed potential drivers'
application for employment; processed and reviewed motor vehicle reports (Mvrs), DAC and criminal conviction reports (if
applicable); verified past and/or present employment up to 10 years; verified unemployment and truck driving training (if applicable);
verified applicants qualify or disqualify per the company's hiring criteria and DOT Rules and Regulations; pre-hired and scheduled
applicants for orientation, ordered bus tickets for applicants attending orientation, answered inbound calls on multi-line phone, sent
fax requests and reviewed incoming faxes; totaled drivers’ gas receipts; submitted drivers’ voluntary child support deduction and
automatic direct deposit forms to Payroll; emailed and mailed application packets to applicants; hired applicants who met all
requirements of the company’s hiring criteria, assisted in the training of new Processors, and dispatched drivers.
ALCOHOL & DRUGS (A&D) PREVENTION SPECIALIST 5/2002 - 4/2003
Midtown Mental Health Center (MMHC) Memphis, TN
Facilitated intervention group sessions with children & youth; marketed schools, churches, community centers, etc. to educate
children and youth about alcohol and drug prevention; prepared/updated consumer's chart, admission and registration paperwork;
administered assessments.
ALCOHOL & DRUGS (A&D) INTAKE/OUTREACH CLINICIAN 11/2001 - 5/2002
Midtown Mental Health Center (MMHC) Memphis, TN
Assessed clients for inpatient or outpatient treatment; assisted with referrals to other treatment agencies; marketed all areas of
Memphis seeking individuals in need of help related to alcohol/drug, homelessness and/or mental health; set-up and updated
consumers' charts, admissions & registration paperwork, and releases of information. *Promoted to Alcohol & Drug Prevention
Specialist
ALCOHOL & DRUGS (A&D) & HOMELESS DEPARTMENTAL SECRETARY 11/1998 - 11/2001
Midtown Mental Health Center (MMHC) Memphis, TN
Scheduled appointments for individuals seeking alcohol/drug treatment, counseling, and/or homeless services; prepared letters,
memos to multiple agencies and shelters regarding consumers; maintained monthly consumer caseload; trained new employees,
generated mathematical functions/formulas to determine totals/values for Grants, Budgets, spreadsheets, etc. *Promoted to Alcohol
& Drug Intake/Outreach Clinician
CUSTOMER SERVICE & CREDIT CALL/HOLD REP 8/1998 - 11/1998
FedEx Logistics and Customer Support Center % Staffmark Memphis, TN
Placed orders via fax, telephone, and/or email per customers or sales reps; extended customers' credit; placed customers' account on
credit hold; followed-up with customers and/or sales reps regarding shipment, delivery, product, account history, etc; tracked
packages, prepared daily Audit report; answered multi-line inbound calls; performed secretarial/clerical duties.
MARKETING SECRETARY 2/1998 - 8/1998
Kirby Pines Estates Retirement Center % Staffmark Memphis, TN
Submitted resident's requests regarding maintenance, housekeeping, etc; assisted prospects with touring the facilities, maintained
Board Reports and Payroll data; maintained proper supplies and advertising info, provided counselors with weekly call list, assisted
Move-In Coordinator; set-up host and hostess, tour guides and resident's apartments to be shown for specials events; coordinated with
Dietary staff regarding all luncheon reservations, received/receipted monies, performed all secretarial/clerical duties.
EDUCATION
BUSINESS MANAGEMENT 9/2008 – 9/2010
Canterbury University (Online/Distance Learning) Cheshire, UK
Graduate, Bachelor of Science degree (B.S.M.)
BUSINESS-OFFICE/INFORMATION TECHNOLOGY 5/1992 - 5/1994
Jones County Junior College Ellisville, MS
Graduate, Associate of Applied Science degree (A.A.S.)
3. COMPUTER OPERATIONS/DATA ENTRY 5/1992 - 5/1993
Jones County Junior College Ellisville, MS
Graduate, Vocational-Technical Certification
GENERAL STUDIES & BUSINESS 8/1987 - 5/1992
Northeast Jones High School Laurel, MS
Graduate with Merits, Diploma
PROFESSIONAL/BUSINESS AFFILIATIONS/MEMBERSHIPS
Member, PBL (Phi Beta Lambda) – Jones County Junior College
Member, FBLA (Future Business Leaders of America) – Northeast Jones High School
SKILLS/TRAININGS/CERTIFICATIONS
MS Word/Excel/PowerPoint/Excel/Access/Outlook/WMS-Red Prairie 2005, 2008 & 2010
Typing/Data Entry/10-key/telephone etiquette/customer service
D-Base management/Computerized Accounting/Records management
Lotus/AS400/Dewey Decimal System/Kronos
V-look-up/macros/pivot tables/mapping
Self-starter/reliable/multi-task/decision-making/time prioritization & management/work without supervision
Community Emergency Response Team Training Certification – Federal Emergency Management Agency (FEMA)
Leads Leadership Journey Certificate, 2011
Leads Leadership Journey Certificate, 2012
Leads Leadership Journey Certificate, 2013
4. References
Ms. Luanne Atkins
Former Recruiting Supervisor, U.S. Xpress Enterprises
Olive Branch, MS, 38654
901-603-6614 (mobile)
Luanne.atkins@hotmail.com
Ms. Janice Coleman
Driver Recruiter, Arnold Transportation
Memphis, TN
901-210-4243 (mobile)
Janice13284@msn.com
Ms. Lashanya Cooley-Jones
Support Analyst, Case Management Inc.
3171 Directors Row
Memphis, TN 38131
901-438-5632 (mobile)
lashanyahomes@aol.com
LaShanya.jones@cmiofmemphis.org
Mrs. Boxella Thomas
Teacher, Texas Board of Education
Houston, TX
832-539-1305 (home)
901-219-7014 (mobile)
bythellathomas@msn.com
Mrs. Angela Bean
Domestic Engineer/Homemaker
4600 Golden West CV
Southaven, MS 38671
901-569-1395 (mobile)
coolbrownbeans@hotmail.com
