1. Cassie Lane
10947 Carberry Hill Street,LasVegas, NV 89121  Phone: 650-416-9104  E-Mail: misssasha824@icloud.com
Experience
City & County of San Francisco Department of Health 2/6/2012 - 4/9/2015 Hospital Eligibility Worker
 Performed eligibility, pre-registrations, registrations, admissions, and transfers in the emergency room to secure maximum
reimbursement
 Interviews patients, guarantors, and first responders to acquire detailed patient health information to insure proper patient
identification
 Initiate total-household assistance interviews to determine eligibility to all hospital financial assistance programs such as, the
Affordable Care Act (ACA), State Medi-Cal, Medicaid, and all commercial insurances under the terms of various Federal, State,
County, and City Healthcare programs
 Enter demographic and financial information on computer, cashiering, answering phones, participating in special projects, and work
assignments
 Explain hospital policies, patient financial rights and responsibilities, advanced directives, Health Insurance Portability &
Accountability Act (privacy rights), refer patients to local Welfare office for continued eligibility, obtained authorizations for care or
transfer of patients; initiates and process authorizations through automated systems
 Assist patients with special needs due to physical and mental disabilities, illness, aged, and language limitations, provide excellent
customer service, handling of irate, mentally ill, and delicate situations by remaining calm under pressure, courteous, and informative
 Work closely with coworkers;ability to work with no supervision; Insuring all patients are registered in a timely manner
Contra Costa County Employment & Human Services 12/17/2007 – 2/10/2009 Social Service Program Assistant
 Established continued eligibility and provided assistance with County, State, and Federal guidelines to those participants eligible to CalWorks,
FoodStamps (SNAP), and Medical programs while working in theIntake unit.
 Conduct interviews with applicants, where I gathered all financial, personal, and assets from clients to determine eligibility.
 Review applications for completeness and accuracy, and maintain client records with online systems relative to budget changes, such as CalWin and
CaseStar scanning system. Review budgeting for accuracy. Completing detailing reports, documenting phonecalls and interviews to keep accurate
information in the case file. Verify all information received from clients. I sat on the FoodStamp (SNAP) committee and attended monthly
meetings, by which I would report back to my supervisor upcoming changes.
 Selected to be lead worker in my unit by my peers and supervisor. As lead worker, handled supervisor situations in their absence such as Worker
questions, problem solving, and irate client calls. On thejob training of new trainees and Co-workers on leave that missed training.
 Shadowed on the job by our Workforce Services Director and Analysts for new training materials. Received numerous customer service awards
from client letters. Adapting to change with a smile.
Contra Costa County Employment & Human Services 8/1/2005 – 12/17/2007 Eligibility Work Specialist
 Established continued eligibility and provideassistance with County, State, and Federal guidelines to those participants eligible to CalWorks,
FoodStamp (SNAP), and Medi-Cal Programs. Managed a caseload ranging from 143 to 400 family cases.
 Conduct annual interviews gathering all financial, personal, and property information from clients to determine eligibility.
 Reviewed applications for completeness and accuracy, maintain client records with online systems relative to budget changes, such as CalWin and
CaseStar scanning system. Dataentry directly affecting the budgeting in CalWin computer system.
 Review budgeting for accuracy. Verify all information received from clients. Copying, filing, emailing, answering multiple lines, back-up other
worker desks, screening, and adapting to change with a smile. Sat on theFoodStamp committee and attended monthly meetings, by which I would
report back to my supervisor any upcoming changes. Received numerous Customer service awards.
Contra Costa County Employment & Human Services 8/1/2004 – 8/1/2005 Eligibility Worker II
 Established continued eligibility and provideassistance with County, State, and Federal guidelines to those participants eligible to CalWorks,
FoodStamp, and Medical Programs.
 Conduct annual interviews gathering all financial, personal, and property information from clients to determine eligibility. Reviewed applications
for completeness and accuracy, maintain client records with online systems relative to budget changes, such as CalWin and CaseStar scan system.
 Data entry directly affected thebudgeting in CalWin computer system. Review budgeting for accuracy. Verify all information received from clients.
Copying, filing, emailing, answering multiple lines, back-up other worker desks, screening, and adapting to change with a smile.
Contra Costa County Employment & Human Services 1/12/2004 – 8/1/2004 Eligibility Worker I
 Started and completed the training unit where I learned classroom stylehow to established continued eligibility and provide assistance with County,
State, and Federal guidelines to thoseparticipants eligible to CalWorks, FoodStamp, an Medical Programs.

2. 2
 Six months in an on the job training unit and then sent to district offices to conduct annual interviews gathering all financial, personal, and property
information from clients to determine eligibility. Reviewed applications for completeness and accuracy, maintain client records with online systems
relative to budget changes, such as CalWin and CaseStar scan system. Dataentry directly affected the budgeting in CalWin computer system.
Review budgeting for accuracy. Verify all information received from clients.
 Copying, filing, emailing, answering multiple lines, back-up other worker desks, screening, and adapting to change with a smile. I sat on the
FoodStamp committee and attended monthly meetings, by which I would report back to my supervisor any upcoming changes. Received numerous
Customer service awards
Education Pittsburg Senior High School Pittsburg, California Diploma 6/1994