1. DA N I K A WA L K E R
• Types 60 Wpm
• Ability to perform multiple tasks simultaneously
• Team Player
• Self Starter
• Pay's great attention to detail
EXPERIENCE
2011-Present H&R Block Kansas City, MO
Market Specialist West Market/Franchise
0 Developed and implemented call handling, problem
resolution, and transactional processing policies, procedures,
metrics, targets and goals.
0 Served as a liaison between client's and district manager's
and other office personnel
0 Manage a Team of 6 employee’s, evenly distributing work
while checking their progress.
0 Solved problems independently and making decisions
considered to be in the client's best interest
0 Worked independently in regards to obtaining a resolution
for the client
0 Operated a multi-line phone system in a call center setting
0 Providing information in regards to client's financial filings
0 Process refund's of tax prep fee's if applicable
0 Handled sensitive documents with accuracy and discretion.
0 Mailed copies of financial statements to client's
00 Provide superior communication skills to accurately explain
issues
00 Conferred with executive leadership members via email
using extensive writing skills
00 Trained new employees on the position with a 90% success

2. rate.
00 Managing daily activities and associated metrics
00 Assisted with hiring of tax professionals as an employment
assistant.
2

3. 2011-2012 Payless Shoesource Kansas City, MO
Sales Associate/Key Holder
11 Coordinate with customers by asking open-ended questions
to identify requirements and make relevant merchandise
suggestions
11 Perform the tasks of assisting customers in finding items or
substitutions for out-of-stock items
11 Communicate special features of the available stocks to
customers to influence buying decision
11 Increasing store sales by providing additional suggestions
to customers to meet their needs
11 Assisted in the final closing of the store
2009-2009 Full Employment Council Kansas City, MO
Administrative Assistant/Receptionist
11 Assisted clients in preparing resumes to actively search for
employment
11 Answered telephones and gave information to callers, take
messages, or transfer calls to appropriate individuals.
11 Checked client’s in to system verifying identification
provided
11 Completed forms in accordance with company procedures
11 Instructing clients on how to set up email accounts as well
as navigate them
11 Reviewed files and records to answer requests for
information.
11 Used computers for various applications, such as database
management or word processing.
11 Acted as a liaison between inter and intra department team
members to ensure a smooth flow of information and
communication requests within and outside of the department.
11 Maintained departmental records, databases, logs, reports,
statistics, and related documentation
2008-2009 H.C.A. Midwest Kansas City, MO
Scheduler/Indexer
11 Maintaining the office's statistics
3

4. 11 Performed task such as data entry as well as proofreading
11 Answering multi-line phones in a high volume call center
setting.
11 Schedule and confirm patient diagnostic appointments,
surgeries, or medical consultations
11 Interpreting doctor order's in a data entry setting.
11 Update account information at the point of scheduling
11 Verified client demographic and insurance information
11 Recorded changes to make sure patients are registered
under
4

5. their present health plan
33 Using In-depth knowledge of medical terminology
33 Operating “Meditech” Systems
2006-2007 C.V.S Pharmacy Kansas City, MO
Pharmacy Technician/Trainer
33 Assisted in prepackaging as well as labeling of the
medications.
33 Assisted pharmacists in managing the pharmacy,
Maintained database of the drugs used and ordered supplies
accordingly.
33 Communicate with administrative health personals for
accuracy of the records
33 Received prescription orders from telephone as well as in-
person.
33 Ensured that the prescriptions received were accurate and
complete before continuing with the preparations
33 Answered simple queries of customers regarding the
medications and doses prescribed by the physician
33 Processing insurance claims, as well as contacting insurance
companies for billing codes and overrides
33 Exceptional knowledge of HIPAA Privacy and Security
Policies.
2005-2005 Municipal Courthouse Kansas City, MO
Records Clerk/File Clerk
33 Help to maintain an inventory of records and their location.
33 Participate in retrieval and return of documents, delivering
to user departments and re-filing when documents are returned.
33 Assisted in preparing court docket for next business day
EDUCATION
33 Southeast High School 2007
5

6. Volunteer work:
Seton Center Medical Office : Front Office, checking
client’s in taking insurance information, greeting clients
3910 E.56T H
TERR • KANSAS CITY MO • PHONE (816) 8245294
6
• DANIKA.WALKER21@YAHOO.COM

7. Volunteer work:
Seton Center Medical Office : Front Office, checking
client’s in taking insurance information, greeting clients
3910 E.56T H
TERR • KANSAS CITY MO • PHONE (816) 8245294
6
• DANIKA.WALKER21@YAHOO.COM