1. JOY NICOLE BOYD
2727 Oasis Ln
Charlotte NC 28269
(980)229-6248 ~ (704)957-2423
Belljoy419@gmail.com
Objective
Utilize my customer service management experience to improve the satisfaction of the business’
customers.
Professional Experience
Financial Crimes Specialist 2 03/2015-02/2016
Wells Fargo
 Review, verify and/or identify customer transactions to detect/prevent financial crimes activity,
policy violations and suspicious situations in order to mitigate losses.
 Monitor moderate to complex account activity requiring research that may involve multiple
transaction channels.
 Use a variety of sources for information, including online systems (e.g. Visa Online, Hogan, DAT)
 Perform general account handling functions such as close account determination, holds,
restraints, processing credits, charge backs, etc.
 Document research findings and actions on cases for possible referrals for Suspicious Activity,
Identity Theft Operations (ITO) and Suspected Financial Abuse
Correctional Officer 10/2013-03/2015
Sussex 1 State Prison
 Enhanced the public safety of the citizens of the Commonwealth of Virginia, the Department of
Corrections staff, and offenders by meeting re-entry objectives and by providing effective security,
programming, custody and control of adult male offenders in a maximum security major facility.
 Supervised the daily routines of the offenders and recorded their behaviors and movements.
 Interviewed offenders for jobs within the prison
 Wrote reports and data entry in CORIS
 Wrote recommendations for offender’s early release
 Help with facilitating learning team meetings
 Interacted with the offenders using evidence based practice (EBP) to reduce the recidivism rate
and to create a rehabilitation environment for the offenders.
 Effectively interacted with the visitors, staff, offenders, and the public to maintain security within
the facility.
RCAS Specialist 9/2012- 3/2013
Vanguard (Randstad Temp Assignment)
VIPS Processing Agent 12/2007- 4/2008
Vanguard (Randstad Temp Assignment)
 Processed payments for IRA’s, individuals, businesses, and high network clients
 Working with the Wells Fargo System called CDM and processing payments through the system
and ensuring that the money is processed correctly to client’s accounts
 Processed large transactions and moved assets from one financial institution into different
Vanguard accounts
 Processed clients contributions into existing funds and ensured that clients received correct trade
dates
 Processed clerical changes to client’s accounts which consisted of address changes, name
changes, and banking options
 Processed new applications for IRA’s, 401K’s, and individual accounts

2.  Assisted clients with making purchases into new funds
 Processed letter inserts and correspondence to clients about their accounts and transactions
completed
Criminal Records Specialist 7/2011-11/2011
LexisNexis (Today’s Office Professional Temp Assignment)
 Performed extensive online research to process cases.
 Processed 120-140 cases a day.
 Performing state wide and federal criminal background checks.
 Researched court dockets, reported dispositions of cases, and reported information back to the
clients in a timely manner
Student Work Study (Temp Assignment) 1/2009-4/2009
ITT-Tech
 Developed strong customer service skills
 Developed strong clerical and organizational skills while supporting the Chair of the Criminal
Justice Department
 Responsible for filing student records
 Created reports and writing samples
 Created and assigned 250 class schedules each quarter
Education
ITT Technical Institute, Charlotte, NC Graduated March 25, 2010
Bachelor of Science in Criminal Justice
Areas of Expertise
 Eight (8) years of experience using MS Office applications
 Research Skills
 10 key experience
 Microsoft and Mac OS experience
 Letters, reports and documentation
 General office and clerical procedures – filing, data entry, customer service, use of office
equipment, etc.