1. Manoj Thakur
Email: manojthakur_2213@yahoo.co.in , Phone: 8585948003,9817743664
Role Description Administration, Monitoring servers AD, DHCP, DNS, Exchange
2007/2010.2013,TSM, FTP, InternalIT/Desktop Support and VOIP’s.
Skill / Experience Summary Total experience of about 5.8 years
 Expertise knowledge of servers (Exchange Server,
ADDS, DHCP, DNS, FTP).
 Expertise Knowledge of Windows Servers 2012,2008,2003.
 Configuration of Exchange Server, ADDS, DNS, DHCP.
 Diagnose and troubleshoot desktop, Server level issues
(L2).
 Implementation and deployment of LAN-Server infrastructure
 Taking, Monitoring and rescheduling Backup through NTBackup
and TSM Server
 Monitoring TSM and others servers from the console of
TSM
 Proficient using Service Now tool to create, manage and
resolve tickets within SLA.
 Experienced in managing incoming mails through CISCO
Ironport.
Technology Experience Description
Software Proficient with all Microsoft based servers and client operating systems along with
applications that go into standard images for business users.
Hardware Servers (HP,DELL) , Tapes/ Media Drives, Desktop
Tools CiscoIronport,Jabber, Wireshark, Service Now, Ping , Tracert, NSLOOKUP,
IPconfig/ifconfig, netstat etc.
Methods Proficient in best practices of IT service and server Management.
Domain Experience 5.8 years of Experience in working as Windows System Administrator.
Technical Qualifications
Professional Diploma/ Courses Period
Redhat Certification Course fromChandigarh June-2011 to Dec-2011
Computer Hardware and Networking Diploma from Chandigarh Sep-2006 to july-2008
Basic Computer Course

2. Experience Profile –
At Netparticipate Solutions
System Administrator March 2016 –Till Date
Role Description: System Administrator
Responsibilities as System Administrator includes:
 Monitoring and supporting US Client Physical and virtual Servers.
 Create/Work/Re-assign tickets and provides resolution on various server related issues within SLA
time using servicenow tool.
 Expertise Knowledge of Windows Severs 2012,2008, 2003 and client operating system
Windows7, XP.
 Managing, maintenance and Configuration of Exchange Server, ADDS, FTP, DNS, IIS and
DHCP Servers.
 Expertise knowledge of working on remote tools ( Logmein, RDC, Team viewer etc.)
 Communicating with clients using Jabber and lync
 Responsible to manage storage media and prepare Symantec backup report on everyday bases
 Managing ESXi, and vSphere environments with VCenter Management.
Experience Profile –
At American Express (AMEX) on behalf of Contractor PC Solutions Pvt. Ltd.
System Administrator December 2014 –February 2016
Role Description: System Administrator
Responsibilities as System Administrator includes:
 Taking backup of mail servers and all critical servers through Tivoli Storage Management Server.
 Monitoring Servers, TSM Library, Tape Drives, logs etc.
 Monitoring, scheduling backups and restoration of backups on TSM and ARC Server
 Create/Work/Re-assign tickets and provides the solution within SLA time.
 Reporting and making record of all day to day events, logs , incidents etc
 Expertise Knowledge of Windows Severs 2008, 2003 and client operating system Windows7, XP.
 Managing, maintenance and Configuration of ADDS, FTP, DNS, IIS and DHCP Servers.
 Expertise knowledge of working on remote tools ( Logmein, RDC, Team viewer etc.)

3. At Vtechsquad Services Pvt. Ltd.
IT Executive June 2012 –April 2014
Management of Servers ( Exchange server 2007, AD, DHCP, DNS, FTP)
Role Description: IT Executive
Responsibilities as IT Executive includes:
 Expertise Knowledge of Windows Severs 2008,2003 and client operating system Windows7, XP.
 Maintenance, Creation/Deletion of Mailbox/Distribution Group, assigning mail policies and other
details in Exchange server 2007
 Adding/deleting/creating/modifying user account information, Configuration, Setting policies, backup
and maintenance of Active Directory users and groups.
 Configuration of switches, Routers in Domain includes setting securities on firewall for the End-
users.
 Managing, maintenance and Configuration of FTP , DNS, IIS and DHCP Servers.
 Installation, configuration and maintenance of Mcafee Antivirus, Network Printer, email client, VOIPs
and other Client Tools.
 Expertise in all desktop, network, hardware and software related issues.
 Responsible for keeping the network up and running.
 Expertise knowledge of working on remote tools ( Logmein, RDC, Teamviewer etc.)
At Agilyst Consulting Pvt.Ltd.
Jr. Associate January 2009 – May 2011
Responsible to Handle all desktop, Network, Software, Hardware, Internet related issues
Role Description: End user Technical Support
Responsibilities as Jr. Associate included:
 Installation and troubleshooting of Servers (Linux,2003), Client OS (Windows XP), Antivirus (Symantec),
 Responsible to maintain Data , files and folders, also responsible to provide rights to users of the
files and folders according to their requirements.
 To solve the end user issues related to desktop ,network, network printers, MS outlook (Outlook
2003 and 2007), system monitoring. Creation/resetting password of users , connectivity issues,
software issues and issue in using tools of our US client .
 Installation of Software’s on users machines, patch up gradation by manually go to users or Install
by accessing Machine Remotely.
 To give the helpdesk support on various projects based on windows.
 To make telephonic technical Calls regarding the issue based on tools and applications to US
Clients.
 Create/Work/Re-assign tickets and provides the solution within SLA time.

4. Certifications
Certification Year Certified
Cisco Certified (CCNA) 2008
Education Summary
Degree and Date Institute Major and Specialization
M.Com, 2008 HP University Commerce
Personal Details
Date of Birth 06-April-1983
Fathers Name Sh Dalip Singh
Current Address C/O Vikas, Near Mata Mandir, Sukhrali, Gurgaon
Permanent Address Vill- Bhalag, PO- Kathli Bharan, Teh- Rajgarh, Distt- Sirmour H.P.
Best Regards,
Manoj Thakur