1. NAVNEET SHARMA
Mobile: 886-013-4118 | Email: itsnavneet@outlook.com | H.No.578 | Chirag Delhi, 110017
4+ Years of Experience in Information Technology as a System Administrator
PROFESSIONAL SUMMARY
 Presently associated with Quatrro Global Services Private Limited in the role of System Administrator.
 Skilled at administering & installing Windows Server and Active Directory
 Adept in analysing information system needs, evaluating end-user requirements, troubleshooting for
complex information systems management.
 Excellent team building and troubleshooting skills with abilities in managing resources.
SKILL SET
Operating System : Windows Server 2012R2, 2008R2, 2003, Windows 8, Windows 7, Vista, Window XP
Directory Services : Active Directory 2003/2008/2012, DHCP, DNS
Backup Tools : Windows Server Backup
Ticketing Tool : DB Symphony Summit, ConnectWise,IT Support Portal, CRM, IBM Lotus Notes CMS
Anti-Virus : AVG and Symantec Endpoint Protection Manager.
RMM Tool : VNC, Team Viewer, RDP, LogmeIN, Kaseya, Continuum, LabTech) etc.
Storage : Basic knowledge on iSCSI, SAN, NAS, NFS storage and RAID concept
Technical Support/Troubleshooting
 Coordinate and implement small to medium scale projects as per the client requirements.
 Suggesting improvements in the operations and processes to make the system full proof.
 Build, manage, and troubleshoot Server, Applications with monitoring system performance and capacity.
 Installation & troubleshoot of Windows 2000,XP,Win7 & Windows 8
 Real Time Monitoring of Priority 1, 2, 3 & 4 tickets and servers and desktops as per client requirement.
ORGANISATIONAL EXPERIENCE
Quatrro
Global Services Pvt. Limited Mar 2013 to Current
Role: System Administrator
Quatrro is a company offering its business and knowledge processing services globally to the organizations
seeking higher operational effectiveness, greater flexibility and lower operating costs.
KRAs:
 Managing VMware infrastructure environment with ESX servers, Virtual machines
 VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an Existing VM) as per
the client request through change management process.
 Creating and Managing Virtual Machines and Templates
 Creating Templates from VM’s, deploy VM’s from templates and allocate resources
 Migration of Virtual Machines using V-Motion

2.  Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for Virtual
Networks.
 Creating and managing resource pools and adding the VM’s into resource pools
 File-folder permission, user quota and profile management in domain environment.
 VMware Vsphere product Installation with VM’s.
 Planning of OS Hardening of Windows Servers
 Citirx Access provisioning.
 Troubleshooting Citrix application issues for the End User.
 Configuration, maintenance and administration of Windows Server Systems.
 Decommissioning the servers.
 To co-ordinate with the appropriate teams for call resolution for high severity or escalated calls.
 Problem Management and Root Cause Analysis(RCA)
 Responsible for reviewing and updating RCA document for Severity 1 & Severity 2 calls.
 Monitoring and Managing the Servers by performing various tasks like Temporary file deletion, CPU & RAM
utilization, Hard Drive health and Free Space etc.
 Executing scheduled Preventive Maintenance tasks on servers like deployment of OS.
 Creating Mailboxes for the users in on premises Exchange environment.
 Adding /removing the users to/from DLs.
 Responsible for Scanning & Removal of Spy wares, Internet debris & Malicious Software’s, Updating Anti-
virus through AVG and Symantec.
 Management of more than 250 systems across India physically and using Remote Desktop Connection.
 Coordinating with specialized teams like HP, Dell for resolving various issues likes hardware replacement
and ensuring minimal downtime.
 Process Work Requests for creating temp. Admin account & management groups on application servers to
administer and install applications
 Managing and working on Problem Management, and Change request.
 Proficiently handling remote administration & management of servers & desktops and rendering the
required solution in case of a problem or a critical situation arises.
 Responsible for various File servers and print servers across India.
 Providing Support to end users
 Maintaining and Troubleshooting of Microsoft Active Directory including creating, deleting, moving users,
objects etc, Applying group policies, Replication, Changing in login scripts, users account settings, user
permissions etc
 VPN Installation
 Microsoft Outlook configuration and troubleshooting of day to day issues with users
 Installation and configuration of all application software
 Understanding & troubleshooting technical issues with application software’s in a heterogeneous
environment.
 Configuration of other peripherals like Network Printers, Modems, Scanners etc.
 Creating daily Open ticket/Work order report which needs to be following up.
 Working with Kaseya to handle all the servers.
 Working on Lab Tech to handle all the servers.
 Diagnose the Citrix application issues and escalate it.
 Working on Office 365 cloud issues.
 Using IBM lotus Notes as a ticketing tool to work on tickets.
 Using SUMMIT tool for creating, editing and closing tickets and work orders

3. Other Excel Reporting System Tasks:
 Backup Dashboard
 Creating Monthly Incidents Reports for Client.
 Publishing AV Compliance report.
 Creating Daily Citrix Dashboard.
 Creating SOP’s for different reports and Dashboards.
HCL
Technologies Oct 2011 to July 2012
Role: CSE
KRAs:
 Providing Support to Remote Users (US and UK)
 Providing Support to clients for any OS and software related issues.
 Coordination with the vendors for resolution of issues like Verizon, Yahoo, AOL etc.
EDUCATIONAL CREDENTIALS
 Passed High school in the year of 2004 (First Div).
 Passed Intermediate in the year of 2006 (First Div).
 Completed Graduation in the year of 2011 (First Div).
CERTIFICATIONS
 Certified with “Microsoft Digital Literacy” (Certificate ID: 120811N4KJCPLS01).
 Certified with “CLHRD” (College for Human Resource & Development).
PERSONAL VITAE
Date of Birth : 04/10/1990
Father’s Name : Mr Satya Prakash Sharma
Marital status : Single
Mobile: 886-013-4118 | Email: itsnavneet@outlook.com | H.No.578 | Chirag Delhi, 110017