1. KAILASH PANKAJ
Mobile : +919448845579
Email : kailashpj85@gmail.com
Career Objective
Aspiring for a career opportunity in larger server environments, preferably in Linux environments.
Summary
System Engineer with 6+ years’ experience in Linux systemand server administration, with expertise in Redhat
Enterprise Linux, CentOS and Ubuntu. Strong skills in Server troubleshooting with hands on experience
handling complex issues.
Core Competencies
Good understanding of Linux (Redhat/CentOS/Ubuntu) Servers.
Expertise on Apache (HTTPD) , LAMP, DNS, LVM, MySQL and SAMBA & AWS services (EC2,S3 etc)
Good knowledge of network infrastructure for e.g. TCP/IP, VLAN, Firewall, router, etc.
Understanding of services like DNS, DHCP, NFS, FTP, NTP, SNMP etc.
Good knowledge of VMware vSphere Clint, ESXi host installation.
Hands-on experience with Linux File systems.
Email server (Exim) administration, troubleshooting.
Configuration and Maintenance of Web control panel (cPanel & Plesk & WHM).
Experienced in internet facing web server environment setup and optimization.
Experienced in working on enterprise server platform (Dell, IBM,HP, Cisco)
Experience in monitoring tools like Nagios, Zenoss, BMC and Monitoring Console Tool (MCT).
Exposure in setting automated backup task and restoration of content and migration.
Deployments: Check the assigned change control in change dashboard and do the deployments
Experience automating large scale J2EE application deployments
Backup and restoration of application/web server’s data.
Installing third party application and integrating with server environment.
HP / Dell-Case vendor coordination for hardware failure or replacement.
Technology Summary
Redhat Enterprise Linux, CentOS, Ubuntu, Windows 2008
OpenVZ, Virtuozzo; Apache(HTTPD); Mysql, MSSQL; Exim Mail server; IP-Tables, Windows cyberoam firewall;
DNS; NFS, FTP, SSH, SNMP, TCP/IP, VLAN, Plesk, cPanel ,WHM, Cluster , VDC Cloud services, AWS.
Cisco Webex support, Software deployments, server administration, incident management,
monitoring while infrastructure, service restore, Change Verification (cluster failover/failback)
Tickets/Gomez report/Sosreport, Server Decommission /Operational Readiness/

2. Work Experience
AUTODESK Pvt Ltd. (Payroll with - MicroLand India Pvt Ltd.)
Linux Administrator - Production Support Engineer.
Provide live support for end users on Linux server issues and provide assistance on their requirements.
Setting up internal/external DNS & edit DNS records such as CNAME, A, MX, PTR, NS.
Experience on NFS, FTP, SSH, SNMP, TCP/IP, LAMP, Cluster, Cloud services, AWS, VDC, ECS.
Hands-on experience on ext3/ext4 File systems, Partitioning, volume group related services.
Supporting production environment running Linux systems and large mission-critical infrastructure.
Familiar with ticketing applications such as JIRA, Service-Now, Remedy7.
Technical Knowledge on Provision and decommissioning process for VM and automate the manual task
Actively involved in on-call rotation and provide hands-on support during emergencies, outages.
Knowledge on ITIL framework and CMDB updates, Patching, Open RFC.
Coordinating with HP team for hardware replacement & open case with HP. vendor coordination.
Patching activity, Enable hyper threading, create new instance in cluster.
Mounting and unmounting file system, NFS mounting, VLAN configuration.
Basic knowledge of Bash/shell scripting.
VM Data store migration and ESXi host installation & configuration.
Trouble shooting of hardware failures on Linux systems and co-ordinate with vendors for fixing hardware
failures.
CISCO Systems Pvt Ltd (Contract with Adecco India Pvt Ltd)
Linux Administrator - Production Support Engineer (Linux)
Works in SAAS operation center and is responsible for managing a gigantic infrastructure spread
across four continents. Main project involve webex meeting, webex messenger chat service. Day to
day work includes handling technical escalation from customer, automating large scale
deployments, server administration, incident management, monitoring, service restore and so on.
 Administration of servers running services like HTTP, DNS, MYSQL etc.
 Upgrading old legacy operating systems to latest versions (tomcat, webserver).
 Monitor servers and applications on a regular and on-call basis
 Installation, deployment and troubleshooting on production environment
 Experience with the following AWS services: EC2, S3, RDS, Route53, VDC, ECS.
 Resolving customer issues related to products and improving response time by 80 percent.
 Quick and appropriate actions during service impacting events. Taking appropriate action to ensure
minimal risk and impact
 Creating and updating incidents using Remedy7 tools.
 Handle production incident escalations (incident management).
 Basic troubleshooting on network devices.
 Experience in Monitoring tools like MCT, BMC, Nagios, Entuity.
 Experience automating large scale J2EE application deployments

3.  Provides CISCO Webex product support on a worldwide basis.
 Deployments: Check the assigned change control in change dashboard and do the deployments.
Glowtouch Technologies, Mangalore
System Engineer, June 2012 – December 2014
Linux administrator in Hostgator India which is the highest technical team for the project. Providing the
support on all kinds of issues in a web-hosting platform for approximately 200+ Linux enterprise servers in
which all are live internet facing web servers.
Achievements:
Passed the internal assessment for the linux administrator conducted by a trainer from Hostgator US
Came out on top in training conducted for the linux administrators selected for Hostgator India.
Roles and Responsibilities
Provide email/chat support for end users on Linux server issues and provide assistance on their
requirements
Act as a point of escalation for internal supervisors on technical issues
Setting up DNS zones and DNS records such as CNAME, A, MX, PTR and also setting up RDNS record, and
fixing the DNS issues.
Work on web application and deployment as per customer request
Managing LAMP servers, troubleshooting and optimizing the server for better performance and security
Providing complete assistance on all the issues related to Linux servers
Provisioning Linux servers with preinstalled tools and LAMP server setup in compliance with security and
performance practices
Configuration and Maintenance of Web control panel (cPanel & Plesk & WHM)
Coordinating with monitoring and security team to ensure uptime, security practices and identifying
security threat and malware infection on servers
Identifying and recommending appropriate server hardware and software requirement for customers
Qvantel Software Solutions, Bangalore
System Engineer April 2011 to June 2012
Worked for various hosting clients on Linux and Windows platform from across the globe.
Achievements:
Part of the best team (technical) selected in Annual Company meet.
Roles and Responsibilities
Handling the help desk and ensuring that the customers queries are answered and escalated to the
senior administrators giving due importance to time.
Troubleshooting any basic level issues such as issues with the email accounts, issues with the
permissions and ownership of files, etc..

4. Reporting any server irregularities to the senior administrators department.
Installation and Troubleshooting of LINUX (SUSE, Ubuntu & Fedora) operating system
Installation and configuring DNS, NFS,FTP,LFTP
Keeping disk usage in the servers to optimum level by clearing the temporary files.
Configuration and troubleshooting Evolution, Zimbra, Firefox and Open office
Remote support through PUTTY & VNC Viewer
Package installation, USB enabling & disabling, Home partitioning, common folder mapping.
DHCP configuration & troubleshooting. IP addressing and network troubleshooting.
CMS Info Pvt Ltd, Bangalore
System Engineer December 2009 to April 2011
Worked for various hosting clients on Linux and Windows platform from across the globe.
Achievements:
Selected as a best employee in Annual Company meet.
Roles and Responsibilities
Handling the L1& L2 calls from the users and providing them with the solutions,
Using Incident management ticketing system(Co-Desk) for giving remote support to the customers
Installation and troubleshooting and configuration of Windows XP / Win 7 and Linux Operating Systems
MS Outlook 2003, 2007& 2010 mail clients (All Versions).
Configuration of Dynamic host configuration protocol (DHCP), Domain name system(DNS)
IP addressing and network troubleshooting in VLAN & Wi-Fi.
 Oracle VM Virtual-BOX OS Installation (Linux & Windows)
Installation of IVL application & software and troubleshooting through Remote Management tools
(Dame Ware, Teamviewer)
Creating and revoking user accounts and giving permissions to users for IVL application.
Configuring, installing & updating Anti-virus on client machines
Troubleshooting of wireless routers, firewall & Switch’s & other IT peripherals
Configuration and troubleshooting of desktop, network, multi-function printers, scanners
Coordinating with ISP and vendor coordination.
Education
B.Tech in Electronics and Communication from AWH Engineering College, University of Calicut. 2004-2008
RHCE, MCSA, CCNA from CMS Bangalore. (2008-2009)
Personal Details
Date of Birth: 25 May 1986
Passport No: M1 869955