1. Regina Silvani
982 Klockner Road, Hamilton, NJ 08619
1.609.414.2844 • Gina.Silvani@optimum.net
OBJECTIVE:
Obtaining a full time position to utilize my knowledge, skills, and experience to the fullest capacity.
Providing efficiency and stellar professionalism. Skilled in various aspects of typical office operating
practices, knowledge and use of standard office equipment. Pleasant demeanor, phone etiquette,
articulate and well spoken. Possessing very strong customer service skills. Focusing on maintaining old
customer relationships and intent on forging new customer bases, through the use of well seasoned
skill sets, masterfully acquired via over three decades.
SUMMARY OF QUALIFICATIONS:
Highly organized, detail oriented, and able to manage time efficiently. Comfortable working
individually and as part of a team. Extremely personable, bright and energetic. Decades of experience
in business management and customer/vendor relations. Extraordinary interpersonal skills with a
natural comfort and ease interacting with, the ever growing, diversity of our population. An active
listener who continually strives to get the best results for meeting business objectives as well as
customer needs by:
• Identifying needs and presenting appropriate solutions
• Always presenting and maintaing a professional and courteous demeanor
• Professionally answering multi-line phones and directing calls to proper department
• Pleasantly greeting customers/clients in a warm welcoming manner
• Directing customers/clients to proper department/person or explaining that they take a seat
and their name will be called in the proper order, as indicated by which department correctly
meets their needs
• Maintaining composure dealing with irate customers/clients, calmly attempting to explain
rules of protocol that dictate a manager's decision while finding a suitable compromise to
help resolve customer issue(s)
• Demonstrating the ability to provide exceptional service, leading to increased, repeat and
referral business
• Resolving escalated customer/vendor service issues with tact and diplomacy
• Possessing the ability to multitask while maintaining satisfaction and accuracy in a fast paced
environment
• Computer literate; excellent communication skills, both oral and written
SKILLS AND ACCOMPLISHMENTS:
• NJ State Certified by NJ Civil Service Commission Title: Senior Clerk
• Symbol: S0344T List Effective: 11 Feb 2016 - List Expires: 10 Feb 2019
• Certification Number: OS160120
• Jurisdiction: Statewide - All Departments
• Managed operations so that each business incurred profits
• Inventoried, ordered, received goods & supplies necessary for daily business operations
• Provided office support, including use of computer and business equipment
• Managed and trained employees to business specifications
• Incorporated ingenuity and creativity to solve customer issues to maintain satisfaction

2. • Presented feasible ideas on how to increase sales according to customers concerns and desires
EMPLOYMENT HISTORY:
Assistant Head Cashier/Assistant Merchandiser 2015 - Current
Harry's Army and Navy, Hamilton, NJ
Responsibilities: Handling large sums of money and credit card transactions, accurate, polite, friendly
and swift service, product knowledge, ability to make a larger sale by suggesting other products that
may compliment products they are purchasing which they may not have thought of, using my
knowledge of fishing to engage customers leading to repeat business, using multi-line phone system,
paging system, filling out three part forms for special orders and for companies/industries, accurately
entering information into our computer system, issuing gift cards, taking, entering, recalling special
orders and layaway purchases on our system, properly clearing special orders and layaway orders from
the system once they are picked up to ensure inventory correctness, assistant front end merchandiser,
front end inventory, constantly attempting to educate myself on new, incoming products, to give
sound, knowledgeable advice either in person or via phone.
Cashier 2015 - 2015
Home Depot, Robbinsville, NJ
Responsibilities: Handling products, scanning products, product knowledge, store layout knowledge,
customer service, handling large sums of money, credit card transaction, check transactions, tax
exempt transactions, credit applications, warranty sales, using the overhead paging system, looking up
customer accounts, taking credit card payments, cashiering, inputting SKU or product numbers in by
hand if they are not in the system, making sure price/item and description all match, diffuse situations
prior to escalation, accurate, polite, friendly and swift service, ability to identify products, navigate
computer system to obtain proper SKU's and prices
Home Health Care Private Aide 2012 – 2014
CAU, Hamilton, NJ
Responsibilities: Caring for an elderly person suffering from Lewy Body Dementia and Alzheimer's.
Taking her to doctor appointments. Seeing to her personal hygiene, dressing, cooking, cleaning, doing
laundry, hand feeding her and administering medication as needed, keeping detailed logs of changes in
moods, skin color, stool/urine colors/smells/textures, noting any signs of feverish or clammy feeling,
watching for signs of bed sores/pressure wounds, looking for the most minute signs that her illnesses
might be progressing into a new (or the next) phase or worsening, keeping detailed logs of her food
and liquid
intake and output (and changes in them, if any), doing extensive internet research on both diseases, in
order to prepare myself for what the next phase could bring and how I could help her through it and
prepare myself mentally to help me get myself through it, as well.
Assistant Manager 2000 – 2003, 2006 – 2012
Bliz's Tavern, Hamilton, NJ
Responsibilities: Order fulfillment of clientele, ordering, receiving and inventory of stock, dealing with
vendors, handling large sums of money, cashier, data entry and computer skills, as needed
Secretary 328th Military Police Family Readiness Group 2006 - 2009
Armory, Cherry Hill, NJ
Responsibilities: Attending meetings, Public speaking, taking the minutes for the 328th Military Police
FRG, transcribing my handwritten notes into an organized, comprehensive, neatly typed and formatted
document for all members of the group, as well as, high ranking Officers, keeping them informed on

3. what transpired at each meeting, via e-mail, Going over, explaining and answering any questions that
anyone may have had or thought of while reading my recap of what had transpired during the meeting,
Being part of the 'Phone Tree' for the 328th MP Unit, Helping Treasurer balance book and keep precise
records, as well as preparing quarterly reports of monies deposited and monies being spent from the
Non-profit account of the 328th MP Unit, Offering idea for fund raisers, helping with donations,
decorating, food service and preparation, clean up or whatever task was needed or asked of me.
Office Manager 2005 – 2006
UNC's Restorations, Brooklawn, NJ
Responsibilities: General office duties, utilization of common office equipment, customer service
via phone, e-mail or in person, finding machinery such as bead rollers, finger brakes, metal lathe,
stomp shears, sandblasting cabinets, English wheels, portable MIG & TIG welders. MIG, is an
acronym for Metal Inert Gas. MIG welding machines use a wire
fed continuously which burns and melts a base and a parent metal while fusing them together.
Conventionally it is used on aluminum, stainless and mild steel. It can be used on thin gauge metals
through much thicker and heavier metals, such as those used for structural plates. Where TIG,
another acronym for Tungsten Inert Gas, which uses long welding rods that are slowly fed into the
weld puddle. Both machines use an electric arc, to make the weld. MIG welding is faster by
comparison, but TIG welding is a finer and much more delicate technique, commonly used for
thinner gauged materials, yet is the more versatile machine of the two and allows welding many
different types of metals.) Kept inventory and ordered supplies for shop and office, data entry and
computer skills, Windows and MAC based OS, using variety of resources and research tools
catalogs and calls to automotive companies, junkyards and individuals with extensive internet use to
simultaneously locate hard to find "new-old stock" parts and accessories of time specific and/or era
correctness for an automotive fabrication already underway and looking ahead for upcoming
projects, billing, faxing, making calls informing customers of the current status and progression of
the work to their vehicle, accommodating their schedules to come in and observe mock-ups and
actual fabrications made, allowing them to inspect, approve or make changes throughout their entire
overhaul, follow up calls to both new customers after each modification and customers whose
restorations were complete, inquiring and gauging their satisfaction with our shop and the services
provided
VOLUNTEER WORK:
⁃ Inner City Trenton Pool League: Updating data weekly, loading and saving statistics into
the computer, typing memos and announcements, creating the season's weekly league
schedules using spreadsheet formatting, arranging the teams into proper standing order,
placing them in envelopes, mailing and e-mailing weekly stats to all captains/bars in the
league, receiving all related rules and literature, knowing the rules of league play, fielding
phone calls on league night promptly providing information about rules, regulations and by-
laws with accuracy, for play to continue without an unreasonable lapse/loss of time
⁃ The Renee Seick Foundation: Secretary, Fund Raising Committee, Organizing activities
during the actual scheduled event adding monies to help more needy people/causes, selling 50-
50's, Public speaking, Motivating/exciting all people in attendance to participate in activities
we were organizing at the spur of the moment, to increase intake of monies, which would be
redistributed to worthy causes, people and the community.
⁃ Basic Training Horse Farm: Various tasks relating to the care of 19 horses. Exercising,
watering, grooming, feeding and cleaning stalls. Other related barn/farm work.
⁃ The Animal Welfare Association: Various tasks involving the care of dogs/cats and their
welfare/well being.