1. Pam Baker
708 Parkland Ct
Hurst, Texas 76053
(214) 687-4892 - desk (817) 937-7653 – cell
pamela.baker@nationstarmail.com – work pammyk0321@sbcglobal.net – personal
CAREER SUMMARY:
Over thirty years diverse banking/mortgage experience with skills in accounting, card services, claims, subpoena
processing, management/supervision, quality control, reconcilements, statement processing and work flow
coordination. Very detail and goal oriented.
Nationstar Mortgage – Irving, Texas: 10/27/14 to Present
Claims Analyst – Reverse Mortgage
• Input all claims/loans into the HECM tracker for upload to Sharepoint for claims processing.
• Input claim start dates into Celink and notate if MT extension was approved.
• Research loans placed in hard stop status due to missing documents. Request missing documents and
place in claims document folder, remove hard stop status and document results and last touch date in
comments for claim to be filed.
• Perform quality checks for packaging for our TCS team to ensure proper documents have been placed in
claims document folder for posters to process claim. Quality check loss analysis data input into Post
Liquidation database. Complete scorecards for both processes and save to designated folders.
Awards: Nationstar Mortgage
• Top Performer – 02/2015
• Top Performer – 04/2015
• Top Performer – 07/2015
• Top Performer – 11/2015
• Cheerleader for our Team – Q1 2016
• Mr. Cooper of the Month – 4/2016
Nationstar/Contract – Irving, Texas: 5/12/14 to 10/24/14
Invoice Processing Specialist
• Process invoices from attorneys for services rendered.
• Research expenses to make sure they are within the guidelines set by Hud.
• Accurately document invoices to be processed or denied through Lenstar.
JPMORGAN CHASE – Fort Worth, Texas: 6/01/11 to 5/09/14
Senior Operations Specialist Loan Servicing and Default
• Responsible for completing claims filed to HUD, Freddie Mac, FHA and other investors.
• Collect supporting documents from various systems and reviews for outstanding advances or
disbursements for items eligible to be claimed.
• Complete steps and document all information regarding the claim into MSP for audit purposes.
• Proactively identify problems, their root cause and develop an appropriate resolution.
• Quality check 10% of staffs claims
• SME for Freddie Mac claims processing.

2. JPMORGAN CHASE – Fort Worth, Texas: 10/19/09 to 5/31/11
Operations Specialist Loss Analyst
• Perform accurate and timely financial reconciliation of Default out of pocket expenses.
• Process loss analysis tasks to complete the write-off/charge off of loans when completed analysis and
approvals have been received.
• Complete root cause analysis to identify source of losses by working with Default business departments.
• Diligently research uncontrollable expenses on delinquent accounts.
JPMORGAN CHASE – COPPELL, TEXAS: 2005 to 2008
Team Manager Chase Card Services
• Supervise 7 staff members on daily vault operations.
• Provided assistance in setting up new site with writing procedures, creating job aids and
coordination of work flow with production floor.
• Responsible for reconciling Automated Inventory System with daily and quarterly audits.
JPMORGAN CHASE-Bedford, Texas: 1999 to 2005
Unit Leader Statement Processing
• Supervised 2nd
shift bulk file for South and West Region operations.
• Responsible for daily workflow from Phoenix.
• In May 2002 was given additional responsibility for 2nd
shift prep.
• Assembled new job aid by combining information from 3 job aids into one.
AWARDS: JP Morgan Chase
Chase Champion – 11/08/06
Outstanding results achieved in a quarterly audit. No outages or adjustments were needed.
Chase Champion – 02/08/07
Hard work regarding entry of data in production and DEV for system upgrade.
Chase Champion – 12/21/07
Outstanding service and support provided to retail for Emergency Gift Card replacement project.
Chase Champion – 01/10/08
Help support the quality team in identifying a production issue
Team Player – 06/01/12
Help support and train staff on Freddie Mac Claims Processing
Team Player – 09/01/12
Help support and train staff on Freddie Mac Claims Processing
Way to Go Award - Weeks of 10/19/12 and 10/31/12
Achieving 219 % and 300% production score
MVP Team Award 4th
Quarter 2012
MVP Team Award 3rd
and 4th
Quarter 2013