1. Torrey D. Elcan
Auburn Hills, Michigan 48326 (248)791-7610 t.elcan@yahoo.com
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SUMMARY
Goal-oriented with over 16 years’ experience working with various financial institutions and other administrative
positions, where I have developed strong skills in planning, administration and customer service. Extensive experience
in team development, planning and program development and implementation. Strengths include solid communication
and problem-solving skills and adapting to change.
PROFESSIONAL EXPERIENCE
BDC Loan Processor
Auto Credit Express-Auburn Hills, MI
• Once the application process has been completed I make the follow up call verify the applicants information and set up
the appointment with the dealer that accepted the application.
Call Center Representative
Auto Credit Express-Auburn Hills, MI 07/14-Present
• Process inbound and out bound calls from individuals, that apply for auto loans via our company sponsored website
and other company websites that we are partnered with.
Member Service Representative
PSCU-Auburn Hills, MI 06/13-05/14
• Processed cardholder request to status lost or stolen cards, change addresses on credit card accounts, order replacement,
provide statements, and activating accounts.
• Respond to cardholder inquiries utilizing multiple systems to provide general information on cardholder’s accounts
while controlling and managing the calls.
Property Preservation Manager
Keller Williams Realty-Green Acres, FL 07/12-01/13
• Managed all Fannie Mae, Chase, and BOA foreclosed properties in Palm Beach County
• Provided eviction services and changed out locks on newly foreclosed properties
• Provided around the clock maintenance on foreclosed properties
• Completed Broker Price Options on all newly foreclosed units
Guest Sales Associate
Detroit Institute of Arts-Detroit, Michigan 11/07-07/12
• Processed monetary transactions
• Researched and respond to customer concerns
• Trained new staff on company policies and procedures
Student Office Assistant Psychology Department-Work Study
University of Detroit Mercy, Detroit, Michigan 09/10-05/11
• Provided minutes for department head meetings
• Answered multiple phone lines and answered students questions about their records
• Maintained student records via MS Office applications
Mortgage Broker
Berkshire Capital-Troy, Michigan 06/06-12/06
• Guided clients through loan processing
• Input data into computer system, utilizing Calyx, and MS Office applications
• Coordinated processing of applications through various loan representatives
Wiring Administrator
Franklin Mortgage Funding-Southfield, Michigan 11/04-09/05
• Supervised a line of credit through GMAC and Washington Mutual
• Processed loan collateral files to send to the warehouse banks
• Coordinated loan funding through four regional branches
Funding Analyst
Washtenaw Mortgage-Ann Arbor, Michigan 06/03-07/04
• Processed wires and drafts for all loans closed in 37 states
• Served as a liaison between investors and title companies

2. • Input all data via industry based software, and MS Office applications
EDUCATION
University of Detroit Mercy-Detroit, MI
Bachelors of Science-Computer Information Systems
Bachelors of Science-Industrial & Organizational Psychology